MetroAtlanta Ambulance Service
Membership Service Representative II
MetroAtlanta Ambulance Service, Atlanta, Georgia, United States, 30383
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Membership Service Representative II
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MetroAtlanta Ambulance Service . Continue with Google 4 months ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advice
Continue with Google As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving Atlanta. We are looking for you to join us in our mission to positively impact lives and communities across the state. At the Y, we are an association of staff, volunteers, and members committed to ensuring everyone, especially children, has an equal opportunity to reach their full potential. We serve thousands of children, youth, teens, members, and volunteers annually, providing programs and services to foster connection and wellness. Position Overview
Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for delivering excellent member service, program knowledge, safety, and effective communication with members and staff. Responsibilities
Provide excellent service to members, guests, and program participants to promote member retention. Welcome members and guests, greet and engage prospective members and tour them. Support membership sales and program offerings. Respond promptly to member inquiries and build strong relationships. Handle membership concerns and escalate unresolved issues. Maintain certifications in CPR/AED, Blood-borne Pathogens, and emergency procedures. Follow all policies and procedures, and communicate positively with all stakeholders. Assist in the annual 'Why It Matters' Campaign and achieve related goals. Complete required trainings and utilize Traction Rec as instructed. Requirements
Proficiency in MS Office Suite Ability to pass Traction Rec training within 30 days of hire Strong multitasking, problem-solving, and time management skills Maintain confidentiality of member information Effective communication and relationship skills Preferred Qualifications
At least 1 year of customer service experience Traction Rec experience a plus Previous YMCA or non-profit experience preferred Employment Details
This position requires passing a background check, drug screening, and MVR check. Candidates must be legally eligible to work in the US without sponsorship. The YMCA promotes a culture of caring, honesty, respect, and responsibility and is an equal opportunity employer. Location
Carl E. Sanders Family YMCA Additional Information
This job posting is subject to change. The YMCA offers excellent benefits and career growth opportunities.
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Membership Service Representative II
role at
MetroAtlanta Ambulance Service . Continue with Google 4 months ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advice
Continue with Google As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving Atlanta. We are looking for you to join us in our mission to positively impact lives and communities across the state. At the Y, we are an association of staff, volunteers, and members committed to ensuring everyone, especially children, has an equal opportunity to reach their full potential. We serve thousands of children, youth, teens, members, and volunteers annually, providing programs and services to foster connection and wellness. Position Overview
Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for delivering excellent member service, program knowledge, safety, and effective communication with members and staff. Responsibilities
Provide excellent service to members, guests, and program participants to promote member retention. Welcome members and guests, greet and engage prospective members and tour them. Support membership sales and program offerings. Respond promptly to member inquiries and build strong relationships. Handle membership concerns and escalate unresolved issues. Maintain certifications in CPR/AED, Blood-borne Pathogens, and emergency procedures. Follow all policies and procedures, and communicate positively with all stakeholders. Assist in the annual 'Why It Matters' Campaign and achieve related goals. Complete required trainings and utilize Traction Rec as instructed. Requirements
Proficiency in MS Office Suite Ability to pass Traction Rec training within 30 days of hire Strong multitasking, problem-solving, and time management skills Maintain confidentiality of member information Effective communication and relationship skills Preferred Qualifications
At least 1 year of customer service experience Traction Rec experience a plus Previous YMCA or non-profit experience preferred Employment Details
This position requires passing a background check, drug screening, and MVR check. Candidates must be legally eligible to work in the US without sponsorship. The YMCA promotes a culture of caring, honesty, respect, and responsibility and is an equal opportunity employer. Location
Carl E. Sanders Family YMCA Additional Information
This job posting is subject to change. The YMCA offers excellent benefits and career growth opportunities.
#J-18808-Ljbffr