Nonotuck Resource Associates, Inc.
Customer Service Representative
Nonotuck Resource Associates, Inc., Rockville, Maryland, us, 20849
Overview
Customer Service Representative
role at
Nonotuck Resource Associates, Inc.
• Rockville, MD
Do you love being in the middle of all the action? Are you tired of watching the clock because your job lacks any type of excitement? Then we have a golden opportunity for you. We are a business seeking a Customer Service Representative to join our thriving company. If you are qualified, we would love to hear from you!
Responsibilities
Answer all incoming calls, as the initial point of contact
Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
Conduct service-related, follow-up calls to check in on past customers and assess their current needs
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls
Relay accurate information to technicians, ensuring proficient, quality customer experiences
Manage the whereabouts and needs of every technician in the field
Record the results of each service call and create report summaries for senior management
Be professional and establish customer rapport, encouraging repeat business
Respond to customer requests, resolving issues, and promoting the brand
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders
Update customers throughout the day on the technician’s progress
Requirements
High School Diploma/GED is required
High level of accuracy and efficiency
Exceptional verbal and written communication skills
Willingness to constantly learn and grow
Proficient in Microsoft Office
Task-oriented with the ability to multitask in a busy environment
HVAC/Plumbing knowledge is a plus, but not required
We are an equal-opportunity employer
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Non-profit Organizations
What We Offer
Competitive salary - $18-21/hr
Medical Insurance — we pay a portion of you and your family’s insurance premiums for health, dental, vision, life insurance, short-term and long-term disability
Paid holidays, paid personal and vacation time
Simple IRA Retirement Plan with a company match
Team building events, company parties, flexible schedule
A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Vito Services.
#J-18808-Ljbffr
role at
Nonotuck Resource Associates, Inc.
• Rockville, MD
Do you love being in the middle of all the action? Are you tired of watching the clock because your job lacks any type of excitement? Then we have a golden opportunity for you. We are a business seeking a Customer Service Representative to join our thriving company. If you are qualified, we would love to hear from you!
Responsibilities
Answer all incoming calls, as the initial point of contact
Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
Conduct service-related, follow-up calls to check in on past customers and assess their current needs
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls
Relay accurate information to technicians, ensuring proficient, quality customer experiences
Manage the whereabouts and needs of every technician in the field
Record the results of each service call and create report summaries for senior management
Be professional and establish customer rapport, encouraging repeat business
Respond to customer requests, resolving issues, and promoting the brand
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders
Update customers throughout the day on the technician’s progress
Requirements
High School Diploma/GED is required
High level of accuracy and efficiency
Exceptional verbal and written communication skills
Willingness to constantly learn and grow
Proficient in Microsoft Office
Task-oriented with the ability to multitask in a busy environment
HVAC/Plumbing knowledge is a plus, but not required
We are an equal-opportunity employer
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Non-profit Organizations
What We Offer
Competitive salary - $18-21/hr
Medical Insurance — we pay a portion of you and your family’s insurance premiums for health, dental, vision, life insurance, short-term and long-term disability
Paid holidays, paid personal and vacation time
Simple IRA Retirement Plan with a company match
Team building events, company parties, flexible schedule
A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Vito Services.
#J-18808-Ljbffr