Wagner Equipment
Rental Equipment Field Service Technician
Wagner Equipment, Silverthorne, Colorado, us, 80497
Rental Equipment Field Service Technician
Location: 461 Adams St, Silverthorne, CO 80498 • Pay Rate: $27.00 - $35.88 per hour • Reasonable accommodations may be made for individuals with disabilities.
Benefits
Paid Time Off (PTO) Plan – Up to 96 hours in the first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans – 401K and Roth 401K; eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU – Citizens Equity First Credit Union – employees have access to payroll deductions, savings accounts, loans, VISA card, and more.
Additional Benefits – Unum Supplemental Life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog, and discounted employee phone plans.
Essential Functions
Maintains truck and crane inspection logs daily
Completes CAT service reports daily that are legible, grammatically correct, and use appropriate SIMS code
Transmits photos, timecards, service reports, and other information via e‑mail
Maintains good customer records on assigned jobs
Maintains credit card receipts for accounting purposes
Works with the Service Department, Product Support Representatives, and Sales Department to meet all customer needs
Communicates with customers about diagnosis and status of repairs, parts, and other concerns
Teaches and coaches other field technicians
Promotes Wagner Equipment Co. to customers
Accurately troubleshoots and repairs CAT equipment on the first attempt
Reads, understands, and applies electrical and hydraulic schematics to repair work
Safely rigs or hooks components for lifting
Removes, repairs, and installs major components in varying configurations of equipment
Maintains tooling in good working order as per MSHA and OSHA regulations
Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
Maintains service vehicle in safe and good repair
Other duties as assigned by manager
Required Education And Experience
High School Diploma or GED
Relevant CAT related courses
3+ years’ experience servicing heavy equipment
1+ years administrative/clerical experience
3+ years customer service experience
3+ years sales experience
Additional Eligibility Requirements
DOT Health Card
Class D Driver’s License
MSHA License
Physical Demands & Competencies
Standing, walking, talking, sitting, use of hands & hearing
Ascending or descending ladders, stairs, etc.
Heavy work that includes lifting and/or moving objects up to 100 pounds or more
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Basic Knowledge of Microsoft Word and Outlook
Intermediate Knowledge of DBS
Intermediate Knowledge of ET/SIS/SIS Web/STW
Ability to work independently with little or no direction
Well‑rounded knowledge of CAT equipment
Work Environment
Noise: Loud
Indoors and Outdoors
Travel Requirements 75% - 100%
Other Duties Job Offers are contingent upon all required pre‑employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job‑related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
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Benefits
Paid Time Off (PTO) Plan – Up to 96 hours in the first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans – 401K and Roth 401K; eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU – Citizens Equity First Credit Union – employees have access to payroll deductions, savings accounts, loans, VISA card, and more.
Additional Benefits – Unum Supplemental Life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog, and discounted employee phone plans.
Essential Functions
Maintains truck and crane inspection logs daily
Completes CAT service reports daily that are legible, grammatically correct, and use appropriate SIMS code
Transmits photos, timecards, service reports, and other information via e‑mail
Maintains good customer records on assigned jobs
Maintains credit card receipts for accounting purposes
Works with the Service Department, Product Support Representatives, and Sales Department to meet all customer needs
Communicates with customers about diagnosis and status of repairs, parts, and other concerns
Teaches and coaches other field technicians
Promotes Wagner Equipment Co. to customers
Accurately troubleshoots and repairs CAT equipment on the first attempt
Reads, understands, and applies electrical and hydraulic schematics to repair work
Safely rigs or hooks components for lifting
Removes, repairs, and installs major components in varying configurations of equipment
Maintains tooling in good working order as per MSHA and OSHA regulations
Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
Maintains service vehicle in safe and good repair
Other duties as assigned by manager
Required Education And Experience
High School Diploma or GED
Relevant CAT related courses
3+ years’ experience servicing heavy equipment
1+ years administrative/clerical experience
3+ years customer service experience
3+ years sales experience
Additional Eligibility Requirements
DOT Health Card
Class D Driver’s License
MSHA License
Physical Demands & Competencies
Standing, walking, talking, sitting, use of hands & hearing
Ascending or descending ladders, stairs, etc.
Heavy work that includes lifting and/or moving objects up to 100 pounds or more
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Basic Knowledge of Microsoft Word and Outlook
Intermediate Knowledge of DBS
Intermediate Knowledge of ET/SIS/SIS Web/STW
Ability to work independently with little or no direction
Well‑rounded knowledge of CAT equipment
Work Environment
Noise: Loud
Indoors and Outdoors
Travel Requirements 75% - 100%
Other Duties Job Offers are contingent upon all required pre‑employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job‑related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
#J-18808-Ljbffr