AXS
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We’re passionate about improving the fan experience and providing game‑changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.
Job Summary AXS is seeking a Contact Center Assistant Manager to assist in the supervision, planning, organizing, coordinating, and managing all aspects of the Contact Center and ensures staff is trained and adheres to all policies and procedures. This role is onsite in our Frisco, TX office.
Essential Functions
Directs the contact center’s day-to-day activities.
Manages day to day operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring achievement of team goals within established timelines and budgets.
Delivers effective resource planning to maximize the productivity of resources.
Collects and analyzes contact center statistics for overall performance, and customer service metrics.
Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.
Required Qualifications
4+ years of relevant experience in customer service.
2+ years leading, coaching and development of front-line employees.
Experience in a contact center environment.
Skilled with execution and delivery (planning, delivering, and supporting) skills.
Strong problem solving and decision‑making skills.
Adept with collaboration and teamwork.
Growth mindset (agility and developing yourself and others).
High proficiency with any of the following: Five9, ZenDesk, Satisfi, Community, eWFM, and Call Miner preferred.
Proven ability growing a team, reduce attrition, and coach/develop a staff.
Pay Scale $52,000.00 - $57,000.00
Bonus This position is eligible for a bonus under the current bonus plan requirements.
Benefits We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
What’s in it for You?
Work with a team of problem solvers – We find the opportunities to help customers and pride ourselves on making it a positive experience.
Extraordinary People – we’re not kidding!
Meaningful Mission – Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
Opportunities for learning and leveling up through training and education reimbursement.
More about AXS AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast‑paced environment.
Equal Employment Opportunity Statement AEG believes in equal employment opportunities for all, regardless of race, color, religion, sex (including pregnancy, childbirth, or related medical condition), gender, national origin, age, sexual orientation, disability, veteran status, genetic information or any other legally-protected classification. It is the Company’s policy to hire and promote the most qualified applicants, make employment decisions based upon merit, and to comply with all federal, state, and local equal employment opportunity laws. AEG is also committed to maintaining a work environment free of all forms of unlawful employment discrimination and harassment. This policy governs employment and all the Company’s terms and conditions of employment, including, but not limited to, policies and practices affecting recruitment, hiring, promotion, demotion, termination, transfers, reclassification, and selection for training, compensation, benefits, company-sponsored educational programs, and all other aspects of employment.
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We’re passionate about improving the fan experience and providing game‑changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.
Job Summary AXS is seeking a Contact Center Assistant Manager to assist in the supervision, planning, organizing, coordinating, and managing all aspects of the Contact Center and ensures staff is trained and adheres to all policies and procedures. This role is onsite in our Frisco, TX office.
Essential Functions
Directs the contact center’s day-to-day activities.
Manages day to day operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring achievement of team goals within established timelines and budgets.
Delivers effective resource planning to maximize the productivity of resources.
Collects and analyzes contact center statistics for overall performance, and customer service metrics.
Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.
Required Qualifications
4+ years of relevant experience in customer service.
2+ years leading, coaching and development of front-line employees.
Experience in a contact center environment.
Skilled with execution and delivery (planning, delivering, and supporting) skills.
Strong problem solving and decision‑making skills.
Adept with collaboration and teamwork.
Growth mindset (agility and developing yourself and others).
High proficiency with any of the following: Five9, ZenDesk, Satisfi, Community, eWFM, and Call Miner preferred.
Proven ability growing a team, reduce attrition, and coach/develop a staff.
Pay Scale $52,000.00 - $57,000.00
Bonus This position is eligible for a bonus under the current bonus plan requirements.
Benefits We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
What’s in it for You?
Work with a team of problem solvers – We find the opportunities to help customers and pride ourselves on making it a positive experience.
Extraordinary People – we’re not kidding!
Meaningful Mission – Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
Opportunities for learning and leveling up through training and education reimbursement.
More about AXS AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast‑paced environment.
Equal Employment Opportunity Statement AEG believes in equal employment opportunities for all, regardless of race, color, religion, sex (including pregnancy, childbirth, or related medical condition), gender, national origin, age, sexual orientation, disability, veteran status, genetic information or any other legally-protected classification. It is the Company’s policy to hire and promote the most qualified applicants, make employment decisions based upon merit, and to comply with all federal, state, and local equal employment opportunity laws. AEG is also committed to maintaining a work environment free of all forms of unlawful employment discrimination and harassment. This policy governs employment and all the Company’s terms and conditions of employment, including, but not limited to, policies and practices affecting recruitment, hiring, promotion, demotion, termination, transfers, reclassification, and selection for training, compensation, benefits, company-sponsored educational programs, and all other aspects of employment.
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