Crystal Creek Hospitality
Facilities Maintenance Technician - SpringHill Suites
Crystal Creek Hospitality, Jackson, Wyoming, United States, 83001
Facilities Maintenance Technician - SpringHill Suites
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As an Facilities Maintenance Tech, you are responsible for managing and participating in all aspects of the front desk operations and providing excellent customer service. You must maintain high standards in all aspects of internal and external service and embrace the SpringHill Suites service culture. You will manage and work with the guest services and housekeeping teams. You must ensure you maximize the safety of guests and guest experience by achieving all SpringHill Suites service standards, maintaining consistent quality of service, exceeding expectations and efficiently completing departmental objectives.
Follow safety and emergency guidelines, policies and procedures
Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc
Complete general repairs, carpentry, HVAC, plumbing, painting, refrigeration, electrical, video, and commercial kitchen systems as assigned
Adhere to daily work schedules for each engineer to insure adequate coverage
Perform assigned work based on the priorities of the facility according to ability.
Complete train in all areas of each facility and on basic problem solving as assigned
Attend daily, weekly and/or monthly shift meetings with crew to communicate work schedules and hotel issues as necessary.
Complete cross training as assigned
Ensure compliance with all applicable policies and procedures
Complete preventative maintenance on all equipment as assigned
Communicate effectively with team members and supervisors as well as with each department the status of repairs for their area
Make safety your number one priority for employees, guest and vendors.
Attend departmental safety meetings at least once per month and after a major safety incident
Support the Safety Committee through participation and follow up on reported safety issues
Assist in maintaining an inventory of spare parts
Diagnose and repair problems as needed
Complete tasks for the Perfect Room Program, working in conjunction with Housekeeping
Support the Housekeeping Manager with the Deep Clean Projects
Promptly answers the telephone and email inquiries from internal and external communication streams. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested
Ensure all Brand and service standards are met and adhered to. Remain calm and alert, and resolve guest complaints within guidelines. Protect guest sentiment by representing and promoting the hotel and dealing positively with the public. Follow the L.E.A.R.N. model
Be educated and familiar with local and area recreational, dining, and cultural activities and attractions. Provide recommendations and offer services to book activities for guests to maximize guest experience and revenue
Ensure completion of all assigned checklists and shift reports accurately
Be aligned with the culture, values, goals and human resource programs of the SpringHill Suites
Maintain a professional appearance and attitude at all times. Follow the dress code and uniform standards. Demonstrate positive body language and posture
Ensure all best practices, policies and procedures for concierge team are implemented a followed
Maintain a clean, neat and organized workstation and lobby area
Complete miscellaneous tasks as assigned, assist in other departments when needed
Be on call as assigned
Requirements
Minimum of one-year experience in building maintenance
Experience with diagnosing problems with general repairs, carpentry, HVAC, plumbing, painting, refrigeration, electrical, video, and commercial kitchen systems
Certification and/or working knowledge in one or more of the following: HVAC, refrigeration, pool operator, or electrical
Capable of utilizing all tools and diagnostic procedures.
Must possess very good interpersonal and communication skills; will be interfacing with a high percentage of guests as well as other staff members
Must be flexible to work all shifts, may be required to work overtime on occasion when the department is short of personal due to illness or vacation, etc
Proven track record resolving guest problems and expediting solutions
Understand daily hotel operations and systems
Must read, write and speak the English language effectively
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
Ability to work independently, with little to no supervision, use time efficiently and multi-task
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Life Insurance (Basic, Voluntary & AD&D)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Seniority level
Entry level
Employment type
Part-time
Job function
Other
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Crystal Creek Hospitality by 2x
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Jackson, WY .
Maintenance Technician at Snake River Sporting Club Facilities Maintenance Technician - Part-Time - SpringHill Suites We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Get AI-powered advice on this job and more exclusive features.
As an Facilities Maintenance Tech, you are responsible for managing and participating in all aspects of the front desk operations and providing excellent customer service. You must maintain high standards in all aspects of internal and external service and embrace the SpringHill Suites service culture. You will manage and work with the guest services and housekeeping teams. You must ensure you maximize the safety of guests and guest experience by achieving all SpringHill Suites service standards, maintaining consistent quality of service, exceeding expectations and efficiently completing departmental objectives.
Follow safety and emergency guidelines, policies and procedures
Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc
Complete general repairs, carpentry, HVAC, plumbing, painting, refrigeration, electrical, video, and commercial kitchen systems as assigned
Adhere to daily work schedules for each engineer to insure adequate coverage
Perform assigned work based on the priorities of the facility according to ability.
Complete train in all areas of each facility and on basic problem solving as assigned
Attend daily, weekly and/or monthly shift meetings with crew to communicate work schedules and hotel issues as necessary.
Complete cross training as assigned
Ensure compliance with all applicable policies and procedures
Complete preventative maintenance on all equipment as assigned
Communicate effectively with team members and supervisors as well as with each department the status of repairs for their area
Make safety your number one priority for employees, guest and vendors.
Attend departmental safety meetings at least once per month and after a major safety incident
Support the Safety Committee through participation and follow up on reported safety issues
Assist in maintaining an inventory of spare parts
Diagnose and repair problems as needed
Complete tasks for the Perfect Room Program, working in conjunction with Housekeeping
Support the Housekeeping Manager with the Deep Clean Projects
Promptly answers the telephone and email inquiries from internal and external communication streams. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested
Ensure all Brand and service standards are met and adhered to. Remain calm and alert, and resolve guest complaints within guidelines. Protect guest sentiment by representing and promoting the hotel and dealing positively with the public. Follow the L.E.A.R.N. model
Be educated and familiar with local and area recreational, dining, and cultural activities and attractions. Provide recommendations and offer services to book activities for guests to maximize guest experience and revenue
Ensure completion of all assigned checklists and shift reports accurately
Be aligned with the culture, values, goals and human resource programs of the SpringHill Suites
Maintain a professional appearance and attitude at all times. Follow the dress code and uniform standards. Demonstrate positive body language and posture
Ensure all best practices, policies and procedures for concierge team are implemented a followed
Maintain a clean, neat and organized workstation and lobby area
Complete miscellaneous tasks as assigned, assist in other departments when needed
Be on call as assigned
Requirements
Minimum of one-year experience in building maintenance
Experience with diagnosing problems with general repairs, carpentry, HVAC, plumbing, painting, refrigeration, electrical, video, and commercial kitchen systems
Certification and/or working knowledge in one or more of the following: HVAC, refrigeration, pool operator, or electrical
Capable of utilizing all tools and diagnostic procedures.
Must possess very good interpersonal and communication skills; will be interfacing with a high percentage of guests as well as other staff members
Must be flexible to work all shifts, may be required to work overtime on occasion when the department is short of personal due to illness or vacation, etc
Proven track record resolving guest problems and expediting solutions
Understand daily hotel operations and systems
Must read, write and speak the English language effectively
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
Ability to work independently, with little to no supervision, use time efficiently and multi-task
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Life Insurance (Basic, Voluntary & AD&D)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Seniority level
Entry level
Employment type
Part-time
Job function
Other
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Crystal Creek Hospitality by 2x
Get notified about new Facilities Technician jobs in
Jackson, WY .
Maintenance Technician at Snake River Sporting Club Facilities Maintenance Technician - Part-Time - SpringHill Suites We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr