Extended Stay America
Overview
The Guest Services Representative (GSR) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This role is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also completes front office daily paperwork and ensures that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch the Day in the Life video for Guest Services Representative. Major / Key Job Duties
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists and responds to guest requests with diligent follow-through. Empowers to resolve guest issues through the Make it Right process. Embrace ESA's service culture and treat all guests and associates with respect and kindness. Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures. Handle collection efforts of all in-house balances. Maintain all cash, credit card and city ledger accounts at the property. Setup, maintain, and takedown of breakfast display in a timely manner. Maintain an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. Sell the value of ESA to inquires (via telephone and in person) and strive to convert them into reservations and occupied rooms in compliance with company standards. Collect relevant guest information in accordance with guidelines, probe for potential sales leads, and identify sales opportunities. Conduct periodic tours of the property to ensure the property meets brand standards. Assist and provide reasonable accommodations in response to guest requests whenever possible and practical. Comply with all company policies and procedures, including key control policy and prompt reporting of safety and security issues to the manager or appropriate authorities. Other Duties
Maintain overall hotel cleanliness, including front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Engage in cross-training in housekeeping and laundry areas to provide assistance as needed. Other tasks as assigned by the management team. Benefits
Weekly Pay Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation
Pay ranges information is provided below. Compensation may vary based on role, level, experience, length of time in a position, and location. The Company complies with applicable federal, state and local minimum wage requirements. State-specific ranges: California: $16.50 - $23.00 Colorado: $16.00 - $19.00 Illinois: $16.00 - $19.00 Minnesota: $16.00 - $19.00 New Jersey: $16.00 - $23.22 Washington: $16.66 - $21.10 Whitestone, NY: $19.17 - $20.52 Qualifications
Knowledge, Skills, Abilities & Competencies
Understand and communicate in English proficiently to interact with guests, associates and outside vendors. Proficient operation of the property management system technology; ability to work through shift reports and perform audits when necessary. Understand and comply with safety rules, operating and maintenance instructions, and procedure manuals. Complete routine reports and correspondence. Basic arithmetic with various units of measure; ability to add, subtract, multiply, and divide. Apply good judgment at all times. Manage problems, address and solve guest-related issues. Minimum Qualifications
High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age, national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
The Guest Services Representative (GSR) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This role is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also completes front office daily paperwork and ensures that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch the Day in the Life video for Guest Services Representative. Major / Key Job Duties
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists and responds to guest requests with diligent follow-through. Empowers to resolve guest issues through the Make it Right process. Embrace ESA's service culture and treat all guests and associates with respect and kindness. Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures. Handle collection efforts of all in-house balances. Maintain all cash, credit card and city ledger accounts at the property. Setup, maintain, and takedown of breakfast display in a timely manner. Maintain an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. Sell the value of ESA to inquires (via telephone and in person) and strive to convert them into reservations and occupied rooms in compliance with company standards. Collect relevant guest information in accordance with guidelines, probe for potential sales leads, and identify sales opportunities. Conduct periodic tours of the property to ensure the property meets brand standards. Assist and provide reasonable accommodations in response to guest requests whenever possible and practical. Comply with all company policies and procedures, including key control policy and prompt reporting of safety and security issues to the manager or appropriate authorities. Other Duties
Maintain overall hotel cleanliness, including front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Engage in cross-training in housekeeping and laundry areas to provide assistance as needed. Other tasks as assigned by the management team. Benefits
Weekly Pay Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation
Pay ranges information is provided below. Compensation may vary based on role, level, experience, length of time in a position, and location. The Company complies with applicable federal, state and local minimum wage requirements. State-specific ranges: California: $16.50 - $23.00 Colorado: $16.00 - $19.00 Illinois: $16.00 - $19.00 Minnesota: $16.00 - $19.00 New Jersey: $16.00 - $23.22 Washington: $16.66 - $21.10 Whitestone, NY: $19.17 - $20.52 Qualifications
Knowledge, Skills, Abilities & Competencies
Understand and communicate in English proficiently to interact with guests, associates and outside vendors. Proficient operation of the property management system technology; ability to work through shift reports and perform audits when necessary. Understand and comply with safety rules, operating and maintenance instructions, and procedure manuals. Complete routine reports and correspondence. Basic arithmetic with various units of measure; ability to add, subtract, multiply, and divide. Apply good judgment at all times. Manage problems, address and solve guest-related issues. Minimum Qualifications
High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age, national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr