PetSmart
Retail Customer Service Supervisor (Key Holder)
PetSmart
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!
About Life At PetSmart At PetSmart, we’re more than just a company
obsessed with pets ; we’re
obsessed with our people too . Our values are rooted in
unconditional love —a lesson we learn from our pets and staying
united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
Paid weekly
Full time hours
Health benefits: medical, dental, vision
401k
Tuition assistance
Associate discounts and perks
Paid time off for fulltime associates
Career pathing
Development opportunities
Job Summary PetSmart’s Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.
Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership
Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching, performance reviews, disciplinary action and promotions.
Validates completion of assigned operational messages and engagement video compliance.
Supports the various Services businesses as needed when the Experience Leader is not available.
Delegates and validates completion of daily tasks.
Leads and directs associates when acting as the Leader on Duty.
Addresses and administers associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.
Brand Integrity and Overall Store Experience
Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.
Responsible for live pet sales and pet adoptions.
Supports with monthly live cycle counts, addresses discrepancies.
Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives.
Prepares online orders for pick-up in store and ensures a smooth, positive pick-up experience.
Backup to operate POS systems and handle cash transactions.
Maintains store standards and leads a culture of empowerment by ensuring compliance to policies and procedures.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reports when a sick/injured pet is identified; transport to the vet as needed.
Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards.
Shared responsibility with store opening and closing procedures to uphold brand promise.
Assists and works in other departments as required. Other duties may be assigned.
Follows all company policies and procedures.
Qualifications
2+ years of retail experience in a customer-focused environment.
Leadership experience preferred.
Full-time availability required, flexibility in schedule, ability to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.
Supervisory Responsibility
No direct reports, however, expected to guide and support development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store, supervising associates, assigning tasks and addressing any concerns.
Physical Demands and Work Environment
Required to stand, walk, climb a ladder, use hands to handle, feel, hold, write, etc. Frequently reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required include depth perception. Reasonable accommodations may be made.
Frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
Occasionally exposed to moving mechanical parts, wet environment with pet hair, moderate noise level, and live animals.
Do What You Love Join us for a chance to make a
meaningful impact
every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create
moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
About the Offer Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at
https://benefits.petsmart.com/us/ .
Equal Opportunity Employer PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
Apply Now!
#J-18808-Ljbffr
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!
About Life At PetSmart At PetSmart, we’re more than just a company
obsessed with pets ; we’re
obsessed with our people too . Our values are rooted in
unconditional love —a lesson we learn from our pets and staying
united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
Paid weekly
Full time hours
Health benefits: medical, dental, vision
401k
Tuition assistance
Associate discounts and perks
Paid time off for fulltime associates
Career pathing
Development opportunities
Job Summary PetSmart’s Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.
Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership
Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching, performance reviews, disciplinary action and promotions.
Validates completion of assigned operational messages and engagement video compliance.
Supports the various Services businesses as needed when the Experience Leader is not available.
Delegates and validates completion of daily tasks.
Leads and directs associates when acting as the Leader on Duty.
Addresses and administers associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.
Brand Integrity and Overall Store Experience
Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.
Responsible for live pet sales and pet adoptions.
Supports with monthly live cycle counts, addresses discrepancies.
Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives.
Prepares online orders for pick-up in store and ensures a smooth, positive pick-up experience.
Backup to operate POS systems and handle cash transactions.
Maintains store standards and leads a culture of empowerment by ensuring compliance to policies and procedures.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reports when a sick/injured pet is identified; transport to the vet as needed.
Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards.
Shared responsibility with store opening and closing procedures to uphold brand promise.
Assists and works in other departments as required. Other duties may be assigned.
Follows all company policies and procedures.
Qualifications
2+ years of retail experience in a customer-focused environment.
Leadership experience preferred.
Full-time availability required, flexibility in schedule, ability to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.
Supervisory Responsibility
No direct reports, however, expected to guide and support development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store, supervising associates, assigning tasks and addressing any concerns.
Physical Demands and Work Environment
Required to stand, walk, climb a ladder, use hands to handle, feel, hold, write, etc. Frequently reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required include depth perception. Reasonable accommodations may be made.
Frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
Occasionally exposed to moving mechanical parts, wet environment with pet hair, moderate noise level, and live animals.
Do What You Love Join us for a chance to make a
meaningful impact
every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create
moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
About the Offer Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at
https://benefits.petsmart.com/us/ .
Equal Opportunity Employer PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
Apply Now!
#J-18808-Ljbffr