Conductix Inc
If you thrive on opportunity and challenge and have the confidence that your success depends on your talents and efforts, you want to be part of the Conductix-Wampfler team! Conductix-Wampfler is a progressive and growing organization that offers challenging and rewarding opportunities in the electrification and cable management markets.
In this Field Service Business Associate position, you will be an essential part of the Field Service Team, assisting with many day-to-day requests, including:
Estimating small service jobs and following up with customers on active quotations and orders.
Coordinating with the outside sales force on customer requests.
Processing purchase orders, job sheets, and customer invoices in a timely fashion.
Communicating with Field Service Technicians, customers, and sub-contractors about logistics and schedules of service jobs.
Managing short-term projects to successful completion.
This position is multi-faceted, and in a medium-sized organization, so you must interact comfortably with other departments regularly. Must be comfortable in a technical product setting.
QUALIFICATIONS
Working knowledge of Microsoft Office applications
Deal effectively with discounts, percentages, and proportions and currency conversion
Must type 50 WPM with 90% accuracy
Ability to read and analyze business information
Presentation and customer interaction skills
If you have the initiative to "get things done" and possess exceptional communication and time management skills, we want to talk with you. Conductix-Wampfler offers an excellent salary, benefit, and bonus package along with ongoing personal and career development opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned. Fully support Conductix-Wampfler’s service business and opportunities throughout the Americas. Handle day-to-day customer requests, such as providing price and availability, and communicating the status of quotes, orders, and shipments. Work with customers primarily via telephone and email to determine product or project specifications related to Conductix-Wampfler’s service capabilities. Regularly follow up on active quotations and work with outside sales, Market Development Managers, or others as needed. Routinely update customer records in Navpoint for accuracy and completeness during and after customer interactions. Develop a basic understanding of Conductix-Wampfler products and their applications. Collect and record details related to pending, active, and completed Service projects and sales orders. Coordinate with the Field Service Group (FSG), Sales, customers, etc. for scheduling and completion of Service jobs. As requested, quote Return Materials Authorization (RMA) evaluation and repair work. Outbound call and email customers as assigned for follow-up, lead qualification, prospecting, and other business development activities. Proactively support and promote the Quality Policy throughout the organization. Uphold and support Quality and EHS policies. Uphold the Core Values. Travel is infrequent. However, travel to support a trade show or occasional visits to customer's facility or job site may be necessary. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. EDUCATION and/or EXPERIENCE Bachelor's degree in Business preferred. Or equivalent combination of education and experience. TYPING AND OFFICE SOFTWARE SKILLS Ability to type a minimum of 50 words per minute with an accuracy of at least 90%. Proficiency in using Microsoft Outlook, Teams, Word, Excel, and PowerPoint. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Equal Opportunity Employer, including disabled and veterans.
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include the following. Other duties may be assigned. Fully support Conductix-Wampfler’s service business and opportunities throughout the Americas. Handle day-to-day customer requests, such as providing price and availability, and communicating the status of quotes, orders, and shipments. Work with customers primarily via telephone and email to determine product or project specifications related to Conductix-Wampfler’s service capabilities. Regularly follow up on active quotations and work with outside sales, Market Development Managers, or others as needed. Routinely update customer records in Navpoint for accuracy and completeness during and after customer interactions. Develop a basic understanding of Conductix-Wampfler products and their applications. Collect and record details related to pending, active, and completed Service projects and sales orders. Coordinate with the Field Service Group (FSG), Sales, customers, etc. for scheduling and completion of Service jobs. As requested, quote Return Materials Authorization (RMA) evaluation and repair work. Outbound call and email customers as assigned for follow-up, lead qualification, prospecting, and other business development activities. Proactively support and promote the Quality Policy throughout the organization. Uphold and support Quality and EHS policies. Uphold the Core Values. Travel is infrequent. However, travel to support a trade show or occasional visits to customer's facility or job site may be necessary. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. EDUCATION and/or EXPERIENCE Bachelor's degree in Business preferred. Or equivalent combination of education and experience. TYPING AND OFFICE SOFTWARE SKILLS Ability to type a minimum of 50 words per minute with an accuracy of at least 90%. Proficiency in using Microsoft Outlook, Teams, Word, Excel, and PowerPoint. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Equal Opportunity Employer, including disabled and veterans.
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