Amy's Angels Cleaning Inc.
Customer Service Representative
Amy's Angels Cleaning Inc., Atlanta, Georgia, United States, 30383
Overview
We are seeking a
Customer Service Representative
to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Spanish proficiency required due to frequent communication with Spanish-speaking clients. Responsibilities
Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications
Bilingual English & Spanish required High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively Benefits
Bonus based on performance Free food & snacks Opportunity for advancement Competitive Compensation At Amy's Angels Cleaning, Inc., we believe our team is our greatest asset. We strive to create a supportive, inclusive, and growth-oriented environment where your efforts are valued and your career can thrive. Work locations and compensation
Sandy Springs, GA Atlanta Metropolitan Area Salary ranges vary by location: $16.50 - $19.50/hr in Sandy Springs; $60,000 - $68,000 per year in the Atlanta Metropolitan Area. #J-18808-Ljbffr
We are seeking a
Customer Service Representative
to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Spanish proficiency required due to frequent communication with Spanish-speaking clients. Responsibilities
Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications
Bilingual English & Spanish required High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively Benefits
Bonus based on performance Free food & snacks Opportunity for advancement Competitive Compensation At Amy's Angels Cleaning, Inc., we believe our team is our greatest asset. We strive to create a supportive, inclusive, and growth-oriented environment where your efforts are valued and your career can thrive. Work locations and compensation
Sandy Springs, GA Atlanta Metropolitan Area Salary ranges vary by location: $16.50 - $19.50/hr in Sandy Springs; $60,000 - $68,000 per year in the Atlanta Metropolitan Area. #J-18808-Ljbffr