TTEC
Bilingual Customer Service Representative - Spanish-English - Remote USA
TTEC, Austin, Texas, us, 78716
Overview
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Bilingual Customer Service Representative - Spanish-English - Remote USA
role at
TTEC .
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Your potential has a place here with TTEC’s award-winning employment experience. As a
Spanish-English Bilingual Customer Service Representative
working
remotely , you’ll be a part of bringing humanity to business.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!
Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
Responsibilities
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Qualifications
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Great written and verbal communication skills in Spanish-English
Computer experience
High speed internet (>15 Mbps)
Benefits and What You Can Expect
Supportive of your career and professional development
An inclusive culture and community-minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage starting at $13.50 to $17.25 per hour plus performance bonus and opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
For more information, visit: https://www.ttecjobs.com/en/us-employee-benefits
Role Details We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into thousands of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You’ll report to the Team Lead. You’ll contribute to the success of the customer experience and the overall success of the team.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Equal Opportunity Statement TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location US-TX-Austin
Job Customer Care Representative
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting, Outsourcing and Offshoring Consulting, and Telecommunications
#J-18808-Ljbffr
Bilingual Customer Service Representative - Spanish-English - Remote USA
role at
TTEC .
Get AI-powered advice on this job and more exclusive features.
Your potential has a place here with TTEC’s award-winning employment experience. As a
Spanish-English Bilingual Customer Service Representative
working
remotely , you’ll be a part of bringing humanity to business.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!
Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
Responsibilities
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Qualifications
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Great written and verbal communication skills in Spanish-English
Computer experience
High speed internet (>15 Mbps)
Benefits and What You Can Expect
Supportive of your career and professional development
An inclusive culture and community-minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage starting at $13.50 to $17.25 per hour plus performance bonus and opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
For more information, visit: https://www.ttecjobs.com/en/us-employee-benefits
Role Details We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into thousands of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You’ll report to the Team Lead. You’ll contribute to the success of the customer experience and the overall success of the team.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Equal Opportunity Statement TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location US-TX-Austin
Job Customer Care Representative
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting, Outsourcing and Offshoring Consulting, and Telecommunications
#J-18808-Ljbffr