Children's Healthcare of Atlanta
Process Improvement Specialist - Revenue Cycle
Children's Healthcare of Atlanta, Brookhaven, Georgia, United States
Process Improvement Specialist - Revenue Cycle
Join to apply for the Process Improvement Specialist - Revenue Cycle role at Children's Healthcare of Atlanta.
Job Responsibilities
Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked to organizational goals and performance targets.
Facilitates multidisciplinary teams using Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and achieve improved financial outcomes.
Communicates team recommendations effectively.
Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff.
Develops supporting instructional materials that enhance learning objectives.
Works with team members to ensure consistency in service experience (quality/customer service), financial, and operational performance.
Facilitates failure modes and effects analyses to identify and minimize risks through process redesign.
Collaborates with physicians, management, and staff to obtain, document, and validate information related to projects.
Develops quality, service, and financial metrics to assess the overall success of improvement efforts.
Evaluates and implements new initiatives to achieve system goals.
Maintains professional development by expanding knowledge of continuous quality improvement, statistical process control, Six Sigma, and Lean.
Contributes to departmental goals and demonstrates fiscal responsibility within Revenue Cycle.
Experience
Four years of experience in quality, process improvement, industrial engineering, or business analysis in healthcare.
Experience in revenue cycle, finance, or project management.
Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact.
Preferred Qualifications
Master's degree in healthcare, business, engineering, or related field.
Certification in facilitation, process improvement, project management, or related field.
Management of large statistical data with proven analysis skills (clinical, operational, customer service).
Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact.
Education
Bachelor's degree or 10 years of experience in revenue cycle at managerial level.
Certification Summary
Six Sigma Green Belt or Epic Systems (revenue cycle) within one year of employment.
Knowledge, Skills, And Abilities
Demonstrated critical thinking and process improvement skills.
Independent judgment and action to facilitate change in practice.
Strong verbal and written communication skills for one-on-one interaction and group discussions.
Self-starter with ability to organize and manage multiple complex tasks and projects.
Demonstrated supervisory, instruction, and mentoring skills.
Proficient in Microsoft Word, PowerPoint, Excel, Visio, and related tools.
Demonstrated statistical analysis skills across clinical, operational, customer service, and financial domains.
Job Environment and Location Primary Location Address:
1575 Northeast Expy NE
Work Schedule
Work Shift: Day
Work Day(s): Monday-Friday
Shift Start Time: 8:30 AM
Shift End Time: 5:00 PM
Worker Sub-Type: Regular
Employer:
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Job Family:
Quality
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
General Business and Administrative
Industries:
Hospitals and Health Care
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Job Responsibilities
Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked to organizational goals and performance targets.
Facilitates multidisciplinary teams using Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and achieve improved financial outcomes.
Communicates team recommendations effectively.
Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff.
Develops supporting instructional materials that enhance learning objectives.
Works with team members to ensure consistency in service experience (quality/customer service), financial, and operational performance.
Facilitates failure modes and effects analyses to identify and minimize risks through process redesign.
Collaborates with physicians, management, and staff to obtain, document, and validate information related to projects.
Develops quality, service, and financial metrics to assess the overall success of improvement efforts.
Evaluates and implements new initiatives to achieve system goals.
Maintains professional development by expanding knowledge of continuous quality improvement, statistical process control, Six Sigma, and Lean.
Contributes to departmental goals and demonstrates fiscal responsibility within Revenue Cycle.
Experience
Four years of experience in quality, process improvement, industrial engineering, or business analysis in healthcare.
Experience in revenue cycle, finance, or project management.
Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact.
Preferred Qualifications
Master's degree in healthcare, business, engineering, or related field.
Certification in facilitation, process improvement, project management, or related field.
Management of large statistical data with proven analysis skills (clinical, operational, customer service).
Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact.
Education
Bachelor's degree or 10 years of experience in revenue cycle at managerial level.
Certification Summary
Six Sigma Green Belt or Epic Systems (revenue cycle) within one year of employment.
Knowledge, Skills, And Abilities
Demonstrated critical thinking and process improvement skills.
Independent judgment and action to facilitate change in practice.
Strong verbal and written communication skills for one-on-one interaction and group discussions.
Self-starter with ability to organize and manage multiple complex tasks and projects.
Demonstrated supervisory, instruction, and mentoring skills.
Proficient in Microsoft Word, PowerPoint, Excel, Visio, and related tools.
Demonstrated statistical analysis skills across clinical, operational, customer service, and financial domains.
Job Environment and Location Primary Location Address:
1575 Northeast Expy NE
Work Schedule
Work Shift: Day
Work Day(s): Monday-Friday
Shift Start Time: 8:30 AM
Shift End Time: 5:00 PM
Worker Sub-Type: Regular
Employer:
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Job Family:
Quality
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
General Business and Administrative
Industries:
Hospitals and Health Care
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