Orange County Government
Dispatcher Supervisor
Join to apply for the
Dispatcher Supervisor
role at
Orange County Government
Overview At Orange County Government, we serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best and create an environment of exceptional organizational values, customer service standards, and employee satisfaction.
Job Description Responsible supervisory and technical work in overseeing the daily operations of an assigned shift in the Communications Center and ensuring professionalism, accuracy, and efficiency of emergency dispatch operations. Duties include two‑way radio communications, planning, directing, and supervising a shift of dispatchers in accordance with Standard Operating Procedures. Work requires independent judgment and is performed under the direction of the Division Chief or Assistant Manager of Fire Communications.
Representative Duties/Assignments
Interview applicants for dispatcher positions and recommend candidates to the Division Manager.
Plan, direct, supervise, and train dispatchers on assigned shift.
Monitor all radio communications on multiple radio channels and resolve any problems.
Investigate, resolve, and respond to questions, complaints, and errors.
Make decisions on equipment movement and resource distribution.
Coordinate technical system repair requests (radio, console, CAD, 911, phones) and initiate necessary repair work.
Notify chief officers and other agencies per protocol.
Supervise MedCom function, coordinating hospital status, Medical Director access, and activation of Countywide MCI plan.
Coordinate notifications to the State Warning Point and the Office of Emergency Management.
Maintain daily log entries of dispatcher activities, overtime, and shift information.
Schedule and assign dispatchers to rotate duties and positions.
Make decisions on responses for unusual alarms or deviations from Standard Response Guide.
Attend periodic supervisor meetings and provide input to the Division Chief.
Monitor closed‑circuit television cameras and screen visitors to the Communications Center.
Complete payroll sheets, investigate payroll and timekeeping questions.
Complete employee performance reviews for assigned shift dispatchers.
Oversee training of employees assigned to shift.
Conduct periodic tours of the Communications Center.
Perform other related duties as assigned.
Minimum Qualifications
High diploma or equivalent and one year as an Assistant Dispatcher Supervisor with a combined total of five years' experience as an Orange County Fire Rescue Department dispatcher.
Must possess and maintain Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certifications while employed. All employees complete EMD and EFD refresher training every two years.
Must possess the Communications Training Officer certification.
Must possess and maintain Florida 911 Public Safety Telecommunicator (PST) certification. Employees complete PST refresher training every two years.
21 college credits in a degree‑seeking program from an accredited college or university.
Must have a clear and easily understood speaking voice.
Benefits
10 paid holidays and up to 2 floating holidays annually.
18 days paid time off per year.
Longevity bonus based on years of service.
6 days of paid sick time annually.
Low‑cost medical, dental, vision, and additional life insurance.
Free basic life, long‑term disability, and employee assistance for all family members effective on day one.
Participation in the Florida Retirement System.
Employee assistance program including free one‑on‑one counseling sessions and online legal, financial, and personal life tools.
Free access to WellWorks gyms and Orange County Recreation Centers.
Free onsite wellness coaching, including dietician and nurse.
Tuition reimbursement program.
Earn service time to forgive student loans.
Salary Information Pay Grade: 362 – $29.99 to $39.82 per hour. FLSA Status: Non‑Exempt. Placement based on education and experience.
Application Deadline Open Date: 10/24/2025 Close Date: 11/09/2025 This posting is subject to close without prior notice.
Veterans Preference Applicants claiming Veterans' Preference must provide required eligibility documentation by the closing date. Submit cover letter and supporting documents to Orange County Human Resources Division via the secure Box.com folder. Cover letters should include Job ID number, position title, full name, and last 4 digits of SSN.
Educational Requirements Degrees or diplomas earned in the U.S. must be accredited by a U.S. Department of Education or CHEA agency. International credentials must be evaluated for U.S. equivalency by a member of NACES or AICE at the applicant’s expense.
Job Function Government Administration – Other
Seniority Level Not Applicable
Employment Type Contract
Industries Government Administration
Contact For more information on benefits visit https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx. For questions concerning the promotional process, email HR‑Recruiting‑Fire‑Rescue@ocfl.net.
#J-18808-Ljbffr
Dispatcher Supervisor
role at
Orange County Government
Overview At Orange County Government, we serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best and create an environment of exceptional organizational values, customer service standards, and employee satisfaction.
Job Description Responsible supervisory and technical work in overseeing the daily operations of an assigned shift in the Communications Center and ensuring professionalism, accuracy, and efficiency of emergency dispatch operations. Duties include two‑way radio communications, planning, directing, and supervising a shift of dispatchers in accordance with Standard Operating Procedures. Work requires independent judgment and is performed under the direction of the Division Chief or Assistant Manager of Fire Communications.
Representative Duties/Assignments
Interview applicants for dispatcher positions and recommend candidates to the Division Manager.
Plan, direct, supervise, and train dispatchers on assigned shift.
Monitor all radio communications on multiple radio channels and resolve any problems.
Investigate, resolve, and respond to questions, complaints, and errors.
Make decisions on equipment movement and resource distribution.
Coordinate technical system repair requests (radio, console, CAD, 911, phones) and initiate necessary repair work.
Notify chief officers and other agencies per protocol.
Supervise MedCom function, coordinating hospital status, Medical Director access, and activation of Countywide MCI plan.
Coordinate notifications to the State Warning Point and the Office of Emergency Management.
Maintain daily log entries of dispatcher activities, overtime, and shift information.
Schedule and assign dispatchers to rotate duties and positions.
Make decisions on responses for unusual alarms or deviations from Standard Response Guide.
Attend periodic supervisor meetings and provide input to the Division Chief.
Monitor closed‑circuit television cameras and screen visitors to the Communications Center.
Complete payroll sheets, investigate payroll and timekeeping questions.
Complete employee performance reviews for assigned shift dispatchers.
Oversee training of employees assigned to shift.
Conduct periodic tours of the Communications Center.
Perform other related duties as assigned.
Minimum Qualifications
High diploma or equivalent and one year as an Assistant Dispatcher Supervisor with a combined total of five years' experience as an Orange County Fire Rescue Department dispatcher.
Must possess and maintain Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certifications while employed. All employees complete EMD and EFD refresher training every two years.
Must possess the Communications Training Officer certification.
Must possess and maintain Florida 911 Public Safety Telecommunicator (PST) certification. Employees complete PST refresher training every two years.
21 college credits in a degree‑seeking program from an accredited college or university.
Must have a clear and easily understood speaking voice.
Benefits
10 paid holidays and up to 2 floating holidays annually.
18 days paid time off per year.
Longevity bonus based on years of service.
6 days of paid sick time annually.
Low‑cost medical, dental, vision, and additional life insurance.
Free basic life, long‑term disability, and employee assistance for all family members effective on day one.
Participation in the Florida Retirement System.
Employee assistance program including free one‑on‑one counseling sessions and online legal, financial, and personal life tools.
Free access to WellWorks gyms and Orange County Recreation Centers.
Free onsite wellness coaching, including dietician and nurse.
Tuition reimbursement program.
Earn service time to forgive student loans.
Salary Information Pay Grade: 362 – $29.99 to $39.82 per hour. FLSA Status: Non‑Exempt. Placement based on education and experience.
Application Deadline Open Date: 10/24/2025 Close Date: 11/09/2025 This posting is subject to close without prior notice.
Veterans Preference Applicants claiming Veterans' Preference must provide required eligibility documentation by the closing date. Submit cover letter and supporting documents to Orange County Human Resources Division via the secure Box.com folder. Cover letters should include Job ID number, position title, full name, and last 4 digits of SSN.
Educational Requirements Degrees or diplomas earned in the U.S. must be accredited by a U.S. Department of Education or CHEA agency. International credentials must be evaluated for U.S. equivalency by a member of NACES or AICE at the applicant’s expense.
Job Function Government Administration – Other
Seniority Level Not Applicable
Employment Type Contract
Industries Government Administration
Contact For more information on benefits visit https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx. For questions concerning the promotional process, email HR‑Recruiting‑Fire‑Rescue@ocfl.net.
#J-18808-Ljbffr