TEKsystems
A renowned company is seeking Customer Service professionals to join their team. This role offers excellent growth potential, a positive company culture, and competitive benefits.
Responsibilities:
Consistently answer incoming calls to the Customer Service Department (approx. 60+ calls daily). Ask appropriate questions to identify the root cause of calls and generate effective solutions for clients and customers, resolving conflicts effectively. Follow up on customer issues and concerns (payments, payoffs, title work) promptly. Utilize time management skills to balance call quantity and quality, meeting deadlines for assigned projects. Manage resources and locate references efficiently to maximize productivity during calls. Document customer interactions clearly and concisely, recording all necessary information. Maintain an enthusiastic and positive attitude. Be punctual and prepared to start shifts on time. Required Experience:
Bachelor's Degree or Associate's Degree. Strong communication skills. Computer proficiency. Team-oriented mindset. Organizational skills. Problem-solving ability and multitasking skills. Pay and Benefits:
The pay range is $22.00 - $22.50/hr. Eligibility for benefits depends on job classification and employment length. Benefits may include: Medical, dental & vision insurance. Critical Illness, Accident, and Hospital coverage. 401(k) Retirement Plan with pre-tax and Roth options. Voluntary Life Insurance & AD&D. Short and long-term disability. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Paid Time Off (PTO), vacation, or sick leave. Workplace Type:
This is a fully onsite position located in Cypress, CA. Application Deadline:
Anticipated to close on August 15, 2025. About TEKsystems:
TEKsystems helps clients activate ideas and solutions to leverage new opportunities. With 80,000 employees, we work with over 6,000 clients worldwide, including 80% of the Fortune 500. We are a leader in Full-Stack Technology Services and Talent Solutions, committed to driving change and delivering business outcomes. TEKsystems is part of Allegis Group. We are an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or other protected characteristics.
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Consistently answer incoming calls to the Customer Service Department (approx. 60+ calls daily). Ask appropriate questions to identify the root cause of calls and generate effective solutions for clients and customers, resolving conflicts effectively. Follow up on customer issues and concerns (payments, payoffs, title work) promptly. Utilize time management skills to balance call quantity and quality, meeting deadlines for assigned projects. Manage resources and locate references efficiently to maximize productivity during calls. Document customer interactions clearly and concisely, recording all necessary information. Maintain an enthusiastic and positive attitude. Be punctual and prepared to start shifts on time. Required Experience:
Bachelor's Degree or Associate's Degree. Strong communication skills. Computer proficiency. Team-oriented mindset. Organizational skills. Problem-solving ability and multitasking skills. Pay and Benefits:
The pay range is $22.00 - $22.50/hr. Eligibility for benefits depends on job classification and employment length. Benefits may include: Medical, dental & vision insurance. Critical Illness, Accident, and Hospital coverage. 401(k) Retirement Plan with pre-tax and Roth options. Voluntary Life Insurance & AD&D. Short and long-term disability. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Paid Time Off (PTO), vacation, or sick leave. Workplace Type:
This is a fully onsite position located in Cypress, CA. Application Deadline:
Anticipated to close on August 15, 2025. About TEKsystems:
TEKsystems helps clients activate ideas and solutions to leverage new opportunities. With 80,000 employees, we work with over 6,000 clients worldwide, including 80% of the Fortune 500. We are a leader in Full-Stack Technology Services and Talent Solutions, committed to driving change and delivering business outcomes. TEKsystems is part of Allegis Group. We are an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or other protected characteristics.
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