Hampden Family Pet Hospital
Veterinary Client Service Representative
Hampden Family Pet Hospital, Englewood, Colorado, us, 80151
Overview
Client Service Representative
— Hampden Family Pet Hospital, Englewood, CO Hampden Family Pet Hospital is looking for a Client Service Representative (CSR) to join our team as part of the Thrive Pet Healthcare community. You will have the support, tools, and resources to elevate your skills, with a genuine local feel and the benefits of Thrive's national resources. About You
As a
Client Service Representative , you\'ll play an important role in pets\' lives by providing comprehensive care throughout their journey. Your work will range from facilitating outpatient treatments and performing laboratory tests, to surgery assistance, and support services including admitting and discharging patients. Experience & Skills Requirements
Customer service experience and 2 years’ experience in veterinary medicine are highly preferred Great communication skills — Team oriented with an ability to collaborate and support each other Outstanding multi-tasker Must be able to work rotating weekends and certain holidays Desire to practice empathetic, gold standard medicine benefiting our patients Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients Have the desire to constantly grow and advance as a valued member Role Responsibilities
Help strengthen relationships with our clients by greeting them and their pet; help new clients complete registration and notify them of expected wait times Educate clients and answer non-medical inquiries Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed; monitor email and faxes Schedule appointments, including in-office diagnostics; communicate with referring hospital staff to access patient records; create appointment reminders and reschedule missed appointments Maintain computer records with up-to-date client and patient data; verify each patient entering the hospital Maintain front desk, reception area, waiting areas and exam rooms in a neat and clean manner Ensure financial responsibilities are met; review charges for services upon completion or discharge; ensure accurate reconciliation of cash drawer with reports Be willing to guide, mentor, and support fellow team members About the Hospital
At Hampden Family Pet Hospital, we offer primary care and urgent care service for dogs, cats, small mammals, and reptiles in Englewood. We specialize in Acupuncture, Orthopedic Surgery, and Laparoscopic Surgery. We are AAHA accredited and Canine Blood Heroes Blood Bank is on site. Benefits
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to health and life insurance, and short- and long-term disability plans, eligible team members receive: Competitive pay 401(k) with employer match Mental health resources, including 24/7 access to Lyra Health Paid parental leave Purr-ental leave for when you adopt a pet Employer-sponsored childcare and elder care Personalized care for every family-forming journey Discretionary funds and FREE CE courses Pet perks and veterinary service discounts Student loan management tools and assistance Compensation
Compensation negotiable based on credentials and experience with a starting hourly rate of $17-19 per hour. The actual rate offered will consider a wide range of factors, including skills, qualifications, experience, and location. About Thrive
Thrive Pet Healthcare is vet-founded and Austin-born, with over 380 partner hospitals nationwide. We unify general practice, urgent care, specialty, and emergency care, with locally rooted, nationally connected hospitals benefiting from Thrive\'s extensive resources while maintaining their unique identities. We are committed to creating a culture where everyone is heard, respected, and valued, with a focus on inclusion and diverse voices. We offer customizable professional development opportunities, 24/7 mental health support, and a supportive work environment.
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Client Service Representative
— Hampden Family Pet Hospital, Englewood, CO Hampden Family Pet Hospital is looking for a Client Service Representative (CSR) to join our team as part of the Thrive Pet Healthcare community. You will have the support, tools, and resources to elevate your skills, with a genuine local feel and the benefits of Thrive's national resources. About You
As a
Client Service Representative , you\'ll play an important role in pets\' lives by providing comprehensive care throughout their journey. Your work will range from facilitating outpatient treatments and performing laboratory tests, to surgery assistance, and support services including admitting and discharging patients. Experience & Skills Requirements
Customer service experience and 2 years’ experience in veterinary medicine are highly preferred Great communication skills — Team oriented with an ability to collaborate and support each other Outstanding multi-tasker Must be able to work rotating weekends and certain holidays Desire to practice empathetic, gold standard medicine benefiting our patients Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients Have the desire to constantly grow and advance as a valued member Role Responsibilities
Help strengthen relationships with our clients by greeting them and their pet; help new clients complete registration and notify them of expected wait times Educate clients and answer non-medical inquiries Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed; monitor email and faxes Schedule appointments, including in-office diagnostics; communicate with referring hospital staff to access patient records; create appointment reminders and reschedule missed appointments Maintain computer records with up-to-date client and patient data; verify each patient entering the hospital Maintain front desk, reception area, waiting areas and exam rooms in a neat and clean manner Ensure financial responsibilities are met; review charges for services upon completion or discharge; ensure accurate reconciliation of cash drawer with reports Be willing to guide, mentor, and support fellow team members About the Hospital
At Hampden Family Pet Hospital, we offer primary care and urgent care service for dogs, cats, small mammals, and reptiles in Englewood. We specialize in Acupuncture, Orthopedic Surgery, and Laparoscopic Surgery. We are AAHA accredited and Canine Blood Heroes Blood Bank is on site. Benefits
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to health and life insurance, and short- and long-term disability plans, eligible team members receive: Competitive pay 401(k) with employer match Mental health resources, including 24/7 access to Lyra Health Paid parental leave Purr-ental leave for when you adopt a pet Employer-sponsored childcare and elder care Personalized care for every family-forming journey Discretionary funds and FREE CE courses Pet perks and veterinary service discounts Student loan management tools and assistance Compensation
Compensation negotiable based on credentials and experience with a starting hourly rate of $17-19 per hour. The actual rate offered will consider a wide range of factors, including skills, qualifications, experience, and location. About Thrive
Thrive Pet Healthcare is vet-founded and Austin-born, with over 380 partner hospitals nationwide. We unify general practice, urgent care, specialty, and emergency care, with locally rooted, nationally connected hospitals benefiting from Thrive\'s extensive resources while maintaining their unique identities. We are committed to creating a culture where everyone is heard, respected, and valued, with a focus on inclusion and diverse voices. We offer customizable professional development opportunities, 24/7 mental health support, and a supportive work environment.
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