Heartland Family Service
Triage Navigator (overnight shift, Saturday - Tuesday) - Crisis Stabilization an
Heartland Family Service, Papillion, Nebraska, United States, 68133
Triage Navigator (overnight shift, Saturday - Tuesday) - Crisis Stabilization and Resource Center
Join to apply for the Triage Navigator (overnight shift, Saturday - Tuesday) - Crisis Stabilization and Resource Center role at Heartland Family Service.
At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.
Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.
If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.
Summary Description Of Work Triage Navigators will be the first point of contact for consumers. When a referral is received into the facility, a triage navigator will complete a screening form which is utilized to determine how well the individual's needs and requests match Crisis Stabilization and Resource Centers services and levels of care. The Triage Navigator will introduce and orient the consumer to the program, ensure the consumer understands their rights and responsibilities, and begin to assess the consumer's immediate crisis stabilization needs. Triage navigation staff will supervise and be available for all mental health needs of the individual as they remain in triage. Navigators will assist the consumer in identifying triggers and learn coping skills to utilize in times of stress and crisis. Triage Navigators will assist consumers in creating their initial stabilization plan to include connections to their natural supports and resources to help them resolve their crisis in the least restrictive environment.
Compensation: between $20.42 and $24.70 per hour (wage is based on total years of relevant experience)
Work Schedule: 40 hours per week, overnight shift, 10:00 p.m. to 8:00 a.m.
Minimum Qualifications
Two years' direct care experience in a human service field; two years of training in a human service field; or a bachelor's degree or higher in psychology, sociology, or related human service field, which is preferred.
Essential Duties And Responsibilities
Complete enrollment/intake on eligible clients
Develop a supportive relationship with clients and respond to clients needs during scheduled shifts
Orient clients to CSRC program expectations and addresses client non-compliance as necessary to create a safe and secure environment for other residents
Psycho-educate clients on life, social and coping skills
Create and facilitate in-house client life- and social-skill building activities, and support groups
Provide problem solving and crisis intervention services to empower clients to develop self-sufficiency
Monitor clients self-administration of medication and follows procedures of recording
Provides reports to CSRC staff regarding client activities and needs at shift change
Demonstrate knowledge of current community and HFS programs and resources to meet client needs
Utilize trauma-informed care, person centered and culturally competent principles in providing services to clients
Complete client room safety checks and searches
Assist with donation disbursement for successfully discharging clients
Responsible for cleanliness and upkeep of facility including staff office, bathroom, and client common areas
Place maintenance requests for facility repairs
Respond to emails, phone calls, and faxes in a professional and timely manner
Able to work both independently, with little supervision, and as a part of a team
Always display a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency
Abide by all specific program and Agency procedures, policies, and requirements
Is dependable and punctual regarding scheduling and attendance
Cooperate and collaborate with program area staff, volunteers, and other Agency staff
Develop personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media
Create, maintain, and share as appropriate a dynamic self-care plan
Strive to make connections between the agency and the larger community whenever possible to contribute to the agency's ongoing fundraising and friend-raising efforts.
Essential functions of this job are to be performed on company physical work site.
Perform other program related duties as assigned.
Denotes essential job functions
Seniority Level: Entry level
Employment Type: Part-time
Job Function: Other, Information Technology, and Management
Industries: Non-profit Organizations
Referrals increase your chances of interviewing at Heartland Family Service by 2x
#J-18808-Ljbffr
At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.
Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.
If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.
Summary Description Of Work Triage Navigators will be the first point of contact for consumers. When a referral is received into the facility, a triage navigator will complete a screening form which is utilized to determine how well the individual's needs and requests match Crisis Stabilization and Resource Centers services and levels of care. The Triage Navigator will introduce and orient the consumer to the program, ensure the consumer understands their rights and responsibilities, and begin to assess the consumer's immediate crisis stabilization needs. Triage navigation staff will supervise and be available for all mental health needs of the individual as they remain in triage. Navigators will assist the consumer in identifying triggers and learn coping skills to utilize in times of stress and crisis. Triage Navigators will assist consumers in creating their initial stabilization plan to include connections to their natural supports and resources to help them resolve their crisis in the least restrictive environment.
Compensation: between $20.42 and $24.70 per hour (wage is based on total years of relevant experience)
Work Schedule: 40 hours per week, overnight shift, 10:00 p.m. to 8:00 a.m.
Minimum Qualifications
Two years' direct care experience in a human service field; two years of training in a human service field; or a bachelor's degree or higher in psychology, sociology, or related human service field, which is preferred.
Essential Duties And Responsibilities
Complete enrollment/intake on eligible clients
Develop a supportive relationship with clients and respond to clients needs during scheduled shifts
Orient clients to CSRC program expectations and addresses client non-compliance as necessary to create a safe and secure environment for other residents
Psycho-educate clients on life, social and coping skills
Create and facilitate in-house client life- and social-skill building activities, and support groups
Provide problem solving and crisis intervention services to empower clients to develop self-sufficiency
Monitor clients self-administration of medication and follows procedures of recording
Provides reports to CSRC staff regarding client activities and needs at shift change
Demonstrate knowledge of current community and HFS programs and resources to meet client needs
Utilize trauma-informed care, person centered and culturally competent principles in providing services to clients
Complete client room safety checks and searches
Assist with donation disbursement for successfully discharging clients
Responsible for cleanliness and upkeep of facility including staff office, bathroom, and client common areas
Place maintenance requests for facility repairs
Respond to emails, phone calls, and faxes in a professional and timely manner
Able to work both independently, with little supervision, and as a part of a team
Always display a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency
Abide by all specific program and Agency procedures, policies, and requirements
Is dependable and punctual regarding scheduling and attendance
Cooperate and collaborate with program area staff, volunteers, and other Agency staff
Develop personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media
Create, maintain, and share as appropriate a dynamic self-care plan
Strive to make connections between the agency and the larger community whenever possible to contribute to the agency's ongoing fundraising and friend-raising efforts.
Essential functions of this job are to be performed on company physical work site.
Perform other program related duties as assigned.
Denotes essential job functions
Seniority Level: Entry level
Employment Type: Part-time
Job Function: Other, Information Technology, and Management
Industries: Non-profit Organizations
Referrals increase your chances of interviewing at Heartland Family Service by 2x
#J-18808-Ljbffr