UrgentVet
Veterinary Technician Supervisor
UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after‑hours care for canine and feline patients without the additional expense of emergency clinic fees. Our hospitals provide care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Each paperless clinic is designed to deliver efficient care and equipped with cloud‑based EMR, digital X‑ray, and a full suite of IDEXX in‑house lab equipment.
We are seeking a full‑time Veterinary Technician Supervisor to provide outstanding patient care, team leadership, and client service in a fast‑paced, state‑of‑the‑art urgent care clinic.
Location UrgentVet – North Raleigh
Department UrgentVet Hospitals
Primary Responsibilities The Veterinary Technician Supervisor performs the duties of a Senior Veterinary Assistant or Veterinary Technician and provides operational support across all shifts. Responsibilities include providing consistent leadership, coordinating paraprofessional staff, stewarding hospital leadership goals to maximize productivity and profitability, directing, planning, coordinating, and performing a variety of duties related to animal health and client education, and partnering with the Practice Manager and Lead DVM to ensure effective communication with clients, hospital team members, Field Leadership, and AVG/UV Support Center departments.
Ideal Candidate
Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi‑task in a hands‑on environment
Energetic people‑and‑pet person with excellent work ethic and social and organizational skills
Willing to work flexible hours including evenings, weekends, and holidays
Prior customer service experience
Prior experience working with animals in a hospital setting
Supporting the Practice Manager in hospital labor management, including adjusting team schedules
Helping to create an environment for delivering quality, efficient, and effective veterinary care while fostering a positive and engaging team environment
Ensuring effective communication between staff, clients, hospital leadership, and the Support Center
Assigning cases to veterinary assistants and ensuring clarity of responsibilities and identifying and resolving bottlenecks in medical operations
Assisting with client resolution decisions, invoice adjustments, and client experience exceptions
Training and mentoring new paraprofessional staff
Addressing broken equipment issues and assisting in inventory management
Performing other duties as assigned
Must be able to lift 40 lbs
Skills, Knowledge, & Expertise
Two years of experience in healthcare, veterinary profession, or service‑type industry required
Medical background with medical terminology training required
Associate degree or veterinary technician certification/licensure preferred
Six months of prior experience in a management position strongly preferred
Animal handling experience including patient restraint, sample collection, and monitoring
Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation
Benefits
Health Care Plan (Medical, Dental & Vision Options)
401k Match
Generous paid time off (PTO)
Six (6) weeks of paid Parental Leave
One (1) Work/Life Balance day off
Short‑term and long‑term disability options
Supplemental insurance options
Discounted Veterinary Care
Scrub allowance
Hands‑on and E‑training
Professional growth opportunities
Tuition assistance for prospective Veterinary Technician Students
Tuition reimbursement for Credentialed/Registered Veterinary Technicians
Seniority level: Associate
Employment type: Full‑time
Job function: Health Care Provider
Industry: Veterinary Services
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We are seeking a full‑time Veterinary Technician Supervisor to provide outstanding patient care, team leadership, and client service in a fast‑paced, state‑of‑the‑art urgent care clinic.
Location UrgentVet – North Raleigh
Department UrgentVet Hospitals
Primary Responsibilities The Veterinary Technician Supervisor performs the duties of a Senior Veterinary Assistant or Veterinary Technician and provides operational support across all shifts. Responsibilities include providing consistent leadership, coordinating paraprofessional staff, stewarding hospital leadership goals to maximize productivity and profitability, directing, planning, coordinating, and performing a variety of duties related to animal health and client education, and partnering with the Practice Manager and Lead DVM to ensure effective communication with clients, hospital team members, Field Leadership, and AVG/UV Support Center departments.
Ideal Candidate
Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi‑task in a hands‑on environment
Energetic people‑and‑pet person with excellent work ethic and social and organizational skills
Willing to work flexible hours including evenings, weekends, and holidays
Prior customer service experience
Prior experience working with animals in a hospital setting
Supporting the Practice Manager in hospital labor management, including adjusting team schedules
Helping to create an environment for delivering quality, efficient, and effective veterinary care while fostering a positive and engaging team environment
Ensuring effective communication between staff, clients, hospital leadership, and the Support Center
Assigning cases to veterinary assistants and ensuring clarity of responsibilities and identifying and resolving bottlenecks in medical operations
Assisting with client resolution decisions, invoice adjustments, and client experience exceptions
Training and mentoring new paraprofessional staff
Addressing broken equipment issues and assisting in inventory management
Performing other duties as assigned
Must be able to lift 40 lbs
Skills, Knowledge, & Expertise
Two years of experience in healthcare, veterinary profession, or service‑type industry required
Medical background with medical terminology training required
Associate degree or veterinary technician certification/licensure preferred
Six months of prior experience in a management position strongly preferred
Animal handling experience including patient restraint, sample collection, and monitoring
Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation
Benefits
Health Care Plan (Medical, Dental & Vision Options)
401k Match
Generous paid time off (PTO)
Six (6) weeks of paid Parental Leave
One (1) Work/Life Balance day off
Short‑term and long‑term disability options
Supplemental insurance options
Discounted Veterinary Care
Scrub allowance
Hands‑on and E‑training
Professional growth opportunities
Tuition assistance for prospective Veterinary Technician Students
Tuition reimbursement for Credentialed/Registered Veterinary Technicians
Seniority level: Associate
Employment type: Full‑time
Job function: Health Care Provider
Industry: Veterinary Services
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