EOC Audio, Inc.
Experienced Low Voltage/IOT Service Technician Lead
EOC Audio, Inc., Lisle, Illinois, United States, 60532
Benefits
Simple IRA (Matching) Company parties Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance About the Role
We are seeking a highly skilled and professional AV Service Technician Lead to join our team in a client-facing position specializing in high-end residential smart home systems. In this role, you will provide expert troubleshooting, service, and maintenance for complex home technology systems—including automation platforms, audio/video distribution, home theaters, lighting control, networks, and surveillance systems and more. This is an excellent opportunity for a technician who takes pride in craftsmanship, thrives in problem-solving environments, and enjoys working with cutting-edge technology in stunning residences. Key Responsibilities
Diagnose and resolve issues across integrated AV and control systems (Crestron, Savant, Elan, URC, Control4, Lutron, etc.) Troubleshoot and service distributed audio/video, home theater systems, media rooms, lighting/shade control, and network infrastructure Provide remote and onsite support for system performance, firmware updates, hardware failures, and user experience improvements Serve as a technical point of escalation for complex or high-profile service calls Identify and fix network-related performance issues, configuration problems, or equipment failures Perform routine system maintenance, firmware updates, and system optimizations Interface directly with homeowners, estate managers, and design/build professionals with professionalism and clarity Document service calls, findings, and resolutions in a timely and organized manner Recommend system upgrades or preventive measures when necessary Ensure all work is performed cleanly, discreetly, and in line with the standards of luxury environments Qualifications
5+ years of hands-on experience in AV/low voltage troubleshooting and service In-depth knowledge of control systems (Crestron, Savant, Control4), lighting/ shading (Lutron), networking, and home theater technology Strong communication skills and client-facing professionalism Working knowledge of remote support tools and service platforms (OvrC, Domotz, etc.) Familiarity with home theaters, matrix switches, DSPs, wired/wireless networking, and rack systems Experience managing or leading small service teams is a plus Comfortable working in high-end homes with a premium level of client interaction Preferred Certifications (a plus, not required)
Crestron, Savant, Control4, Elan, URC, RTi, QSC technician certifications Lutron HomeWorks or Ketra, Vantage, RadioRa CTS or CTS-I (AVIXA) Network certifications (Cisco, Ubiquiti, CompTIA) What We Offer
Work with cutting-edge technologies in the most exclusive homes Competitive salary and benefits package Opportunities for advancement in a growing, respected company Supportive leadership and collaborative team environment High-end tools, vehicles, and ongoing training
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Simple IRA (Matching) Company parties Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance About the Role
We are seeking a highly skilled and professional AV Service Technician Lead to join our team in a client-facing position specializing in high-end residential smart home systems. In this role, you will provide expert troubleshooting, service, and maintenance for complex home technology systems—including automation platforms, audio/video distribution, home theaters, lighting control, networks, and surveillance systems and more. This is an excellent opportunity for a technician who takes pride in craftsmanship, thrives in problem-solving environments, and enjoys working with cutting-edge technology in stunning residences. Key Responsibilities
Diagnose and resolve issues across integrated AV and control systems (Crestron, Savant, Elan, URC, Control4, Lutron, etc.) Troubleshoot and service distributed audio/video, home theater systems, media rooms, lighting/shade control, and network infrastructure Provide remote and onsite support for system performance, firmware updates, hardware failures, and user experience improvements Serve as a technical point of escalation for complex or high-profile service calls Identify and fix network-related performance issues, configuration problems, or equipment failures Perform routine system maintenance, firmware updates, and system optimizations Interface directly with homeowners, estate managers, and design/build professionals with professionalism and clarity Document service calls, findings, and resolutions in a timely and organized manner Recommend system upgrades or preventive measures when necessary Ensure all work is performed cleanly, discreetly, and in line with the standards of luxury environments Qualifications
5+ years of hands-on experience in AV/low voltage troubleshooting and service In-depth knowledge of control systems (Crestron, Savant, Control4), lighting/ shading (Lutron), networking, and home theater technology Strong communication skills and client-facing professionalism Working knowledge of remote support tools and service platforms (OvrC, Domotz, etc.) Familiarity with home theaters, matrix switches, DSPs, wired/wireless networking, and rack systems Experience managing or leading small service teams is a plus Comfortable working in high-end homes with a premium level of client interaction Preferred Certifications (a plus, not required)
Crestron, Savant, Control4, Elan, URC, RTi, QSC technician certifications Lutron HomeWorks or Ketra, Vantage, RadioRa CTS or CTS-I (AVIXA) Network certifications (Cisco, Ubiquiti, CompTIA) What We Offer
Work with cutting-edge technologies in the most exclusive homes Competitive salary and benefits package Opportunities for advancement in a growing, respected company Supportive leadership and collaborative team environment High-end tools, vehicles, and ongoing training
#J-18808-Ljbffr