Witherite Law Group
Overview
Witherite Law Group (WLG) is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. We put people first, provide unmatched expertise, and display integrity in every situation. Our attorneys and staff are committed to helping injured clients get the care and service they deserve, taking care of the complex legal work so clients can focus on recovery and getting their lives back. We are determined to help our clients get the settlement they deserve and will be by our client’s side every step of the way. This firm is a Top 100 Places to Work recipient and a National Top Workplace honoree. Our culture is special. Apply today and join the WLG family.
Position Summary
The Client Care Coordinator will serve as a key liaison between clients, providers, and the Witherite Law Group (WLG) to ensure seamless care and communication throughout the litigation process. This role involves collaborating with WLG Client Care Coordinators, Attorney Litigation teams, and specialists to schedule client treatments and facilitate necessary medical care. The Client Care Coordinator will build trust with clients by empathizing with their needs, addressing concerns, and ensuring they receive timely and appropriate care. The Coordinator will be responsible for data management, including verifying, updating, and reporting client appointment details, and optimizing workflow to enhance client satisfaction. Effective communication with providers, clients, and internal teams is crucial for meeting healthcare and legal needs. The Coordinator will also attend case reviews and litigation meetings, assist in resolving scheduling conflicts, and ensure accurate documentation and reporting.
Key Responsibilities
Serve as a liaison between clients, providers, and the WLG team to coordinate care. Collaborate with internal teams to address client treatment needs during litigation. Build and maintain client trust through empathetic communication and care coordination. Manage client schedules, resolve calendar conflicts, and arrange travel as needed. Gather and report client information related to injuries and case progress. Update and maintain client appointment data in internal systems (FileVine, Power BI). Attend meetings to review and address client care requirements. Create and manage documentation to guide workflows and address challenges.
Qualifications
Entry-level healthcare experience (unit clerk, MA, or similar). Preferred experience in a physician’s office or clinic setting. High School Diploma preferred.
Physical Requirements
Office environment with normal business hours necessary to satisfactorily perform job functions. Stationary position – must be able to remain in a stationary position up to 50% of the time. Move or traverse – occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc. May ascend/descend stairs to other floors, cafeteria, and parking area. Dexterity – operates a computer and other office machinery such as a copy machine/printer. Move, transport, position, put, install, remove – occasionally moves supplies weighing up to 10 pounds for presentations and event needs. Communication – ability to exchange accurate information so others will understand in various situations. Observation – ability to observe details at close range and assess information.
Benefits and Perks
Medical, dental, vision Company paid Life and AD&D Insurance Company Paid STD (with no waiting period) and LTD Insurance Option to purchase additional Life and AD&D Insurance Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage 401(k) with company contributions Paid Time Off 10 Company Holidays Tuition Reimbursement
Please note that this job description outlines primary duties and is not exhaustive. The description is subject to change with or without prior notice, and reasonable accommodation may be requested to perform essential functions of the job.
WLG and its affiliated companies provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. WLG and its affiliated companies participate in E-Verify. For additional information please review the E-Verify Participation Poster and Right to Work Poster from the Department of Homeland Security.
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Witherite Law Group (WLG) is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. We put people first, provide unmatched expertise, and display integrity in every situation. Our attorneys and staff are committed to helping injured clients get the care and service they deserve, taking care of the complex legal work so clients can focus on recovery and getting their lives back. We are determined to help our clients get the settlement they deserve and will be by our client’s side every step of the way. This firm is a Top 100 Places to Work recipient and a National Top Workplace honoree. Our culture is special. Apply today and join the WLG family.
Position Summary
The Client Care Coordinator will serve as a key liaison between clients, providers, and the Witherite Law Group (WLG) to ensure seamless care and communication throughout the litigation process. This role involves collaborating with WLG Client Care Coordinators, Attorney Litigation teams, and specialists to schedule client treatments and facilitate necessary medical care. The Client Care Coordinator will build trust with clients by empathizing with their needs, addressing concerns, and ensuring they receive timely and appropriate care. The Coordinator will be responsible for data management, including verifying, updating, and reporting client appointment details, and optimizing workflow to enhance client satisfaction. Effective communication with providers, clients, and internal teams is crucial for meeting healthcare and legal needs. The Coordinator will also attend case reviews and litigation meetings, assist in resolving scheduling conflicts, and ensure accurate documentation and reporting.
Key Responsibilities
Serve as a liaison between clients, providers, and the WLG team to coordinate care. Collaborate with internal teams to address client treatment needs during litigation. Build and maintain client trust through empathetic communication and care coordination. Manage client schedules, resolve calendar conflicts, and arrange travel as needed. Gather and report client information related to injuries and case progress. Update and maintain client appointment data in internal systems (FileVine, Power BI). Attend meetings to review and address client care requirements. Create and manage documentation to guide workflows and address challenges.
Qualifications
Entry-level healthcare experience (unit clerk, MA, or similar). Preferred experience in a physician’s office or clinic setting. High School Diploma preferred.
Physical Requirements
Office environment with normal business hours necessary to satisfactorily perform job functions. Stationary position – must be able to remain in a stationary position up to 50% of the time. Move or traverse – occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc. May ascend/descend stairs to other floors, cafeteria, and parking area. Dexterity – operates a computer and other office machinery such as a copy machine/printer. Move, transport, position, put, install, remove – occasionally moves supplies weighing up to 10 pounds for presentations and event needs. Communication – ability to exchange accurate information so others will understand in various situations. Observation – ability to observe details at close range and assess information.
Benefits and Perks
Medical, dental, vision Company paid Life and AD&D Insurance Company Paid STD (with no waiting period) and LTD Insurance Option to purchase additional Life and AD&D Insurance Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage 401(k) with company contributions Paid Time Off 10 Company Holidays Tuition Reimbursement
Please note that this job description outlines primary duties and is not exhaustive. The description is subject to change with or without prior notice, and reasonable accommodation may be requested to perform essential functions of the job.
WLG and its affiliated companies provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. WLG and its affiliated companies participate in E-Verify. For additional information please review the E-Verify Participation Poster and Right to Work Poster from the Department of Homeland Security.
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