Moses/Weitzman Health System
Patient Services Associate - Meriden - Full-Time - Bilingual (Spanish & English)
Moses/Weitzman Health System, Meriden, Connecticut, us, 06451
Job Summary
The Moses/Weitzman Health System is a global leader in delivering primary care and specialty services to underserved communities. The organization focuses on education, research, and process improvement for safety net providers, serving over 150,000 patients in Connecticut and more than 2.5 million individuals nationwide.
Job Description As a Patient Service Associate, you will serve as the first point of contact for patients and visitors, demonstrating exceptional customer service, professionalism, and the ability to multitask. You will greet and schedule patients, manage the phone system, perform data entry, maintain confidentiality, and support the reception area and clinic operations.
Role and Responsibilities Patient Experience
Provide exceptional customer service to all patients, visitors, and callers
Oversee the safe, efficient, and comfortable atmosphere of the reception area
Greet patients and other visitors to the agency and assist them as appropriate
Review schedules daily to ensure accuracy and fill appointment opportunities
Schedule and reschedule appointments in accordance with CHC scheduling guidelines
Collect, verify, update, and document patient demographics, insurance information, and forms
Reconcile patient visits daily
Insurance
Verify active insurance coverage and status and update information as necessary
Collect patient payments, balances, and copays
Assist patients with payment plans or sliding fee applications, and ensure applications are up-to-date
Complete end‑of‑day reporting and ensure records balance
Phones
Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
Ensure forms are completed and accurate, including assisting patients in completing forms and scanning into EHR per CHC indexing protocols
HIPAA
Consistently ensure and maintain patient confidentiality
Other
Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
Support manager in monitoring inventory of supplies for the office
Meet and exceed assigned individual and departmental goals
Other duties and projects as assigned
Qualifications
Associate’s degree, medical office or medical assistant degree required
Bilingual skills, Spanish speaking required
Exceptional customer service skills
Excellent verbal and written communication skills
Proven ability to multitask
Problem‑solving and critical‑thinking skills
Excellent organizational skills
Healthcare experience in medical, dental, or behavioral health preferred
Experience with Microsoft PowerPoint, Excel, Word preferred
Physical Requirements / Work Environment
Hours vary; schedules range Monday‑Friday 7 am–7 pm and Saturdays
Minimal physical effort; must operate computer and telephone continuously
Regular regional travel as necessary
Benefits
Health & Wellness: Medical plans with Health Spending and Flexible Spending Accounts, Health Reimbursement Arrangement Accounts, Dental and Vision Plans, Wellness Incentive Program, Life and Disability Insurance, Voluntary supplemental insurance
Financial Success: 403(b) plan with discretionary company match after 1 year of employment
Work‑Life Balance: Paid time off, paid parental leave, paid holidays, employee assistance programs
Professional & Educational Advancement: Tuition reimbursement
Organization Information Location: Community Health Center of Meriden
City: Meriden
State: Connecticut
Time Type: Full time
Equal Employment Opportunity Statement MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Job Description As a Patient Service Associate, you will serve as the first point of contact for patients and visitors, demonstrating exceptional customer service, professionalism, and the ability to multitask. You will greet and schedule patients, manage the phone system, perform data entry, maintain confidentiality, and support the reception area and clinic operations.
Role and Responsibilities Patient Experience
Provide exceptional customer service to all patients, visitors, and callers
Oversee the safe, efficient, and comfortable atmosphere of the reception area
Greet patients and other visitors to the agency and assist them as appropriate
Review schedules daily to ensure accuracy and fill appointment opportunities
Schedule and reschedule appointments in accordance with CHC scheduling guidelines
Collect, verify, update, and document patient demographics, insurance information, and forms
Reconcile patient visits daily
Insurance
Verify active insurance coverage and status and update information as necessary
Collect patient payments, balances, and copays
Assist patients with payment plans or sliding fee applications, and ensure applications are up-to-date
Complete end‑of‑day reporting and ensure records balance
Phones
Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
Ensure forms are completed and accurate, including assisting patients in completing forms and scanning into EHR per CHC indexing protocols
HIPAA
Consistently ensure and maintain patient confidentiality
Other
Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
Support manager in monitoring inventory of supplies for the office
Meet and exceed assigned individual and departmental goals
Other duties and projects as assigned
Qualifications
Associate’s degree, medical office or medical assistant degree required
Bilingual skills, Spanish speaking required
Exceptional customer service skills
Excellent verbal and written communication skills
Proven ability to multitask
Problem‑solving and critical‑thinking skills
Excellent organizational skills
Healthcare experience in medical, dental, or behavioral health preferred
Experience with Microsoft PowerPoint, Excel, Word preferred
Physical Requirements / Work Environment
Hours vary; schedules range Monday‑Friday 7 am–7 pm and Saturdays
Minimal physical effort; must operate computer and telephone continuously
Regular regional travel as necessary
Benefits
Health & Wellness: Medical plans with Health Spending and Flexible Spending Accounts, Health Reimbursement Arrangement Accounts, Dental and Vision Plans, Wellness Incentive Program, Life and Disability Insurance, Voluntary supplemental insurance
Financial Success: 403(b) plan with discretionary company match after 1 year of employment
Work‑Life Balance: Paid time off, paid parental leave, paid holidays, employee assistance programs
Professional & Educational Advancement: Tuition reimbursement
Organization Information Location: Community Health Center of Meriden
City: Meriden
State: Connecticut
Time Type: Full time
Equal Employment Opportunity Statement MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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