Entrust Corporation
Field Service Technician - San Antonio, TX (on-site)
Entrust Corporation, San Antonio, Texas, United States, 78208
* Medical Benefits from day 1* Up to 4 weeks paid time off accrued within the 1st year* 6 paid company holidays + 6 paid floating holidays* 401k with up to 6% company match* Annual Incentive Program (bonus)* Fleet vehicle program for applicable positions* ## Perform high quality preventative and emergency maintenance services on Entrust equipment* ## Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include:* ## Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing* ## Day-to-day repairs may consist of:
+ ## Cleaning rollers, sensors, cavities and such as required
+ ## Calibrating sensors, data read/write devices, application pressure, etc.
+ ## Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)
+ ## Evaluation/ replacement of temperature/ proximity/ position sensors
+ ## Software adjustments for temperature, hardware positioning, etc.
+ ## Utilizing repair and service manuals to troubleshoot card printer systems
+ ## Utilizing test equipment such as voltmeter and laptop
+ ## Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.* ## Maintain accurate and proper trunk inventory levels* ## Follow established processes for service activity reporting and call management* ## Accept, organize, and respond to service calls utilizing a dispatch system* ## Drive to customer sites daily to provide service and maintenance* ## Interact with customer operations staff* ## Be consistently reliable and timely in all aspects of the position, and display a positive attitude* ## Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance* ## Work to continually improve customer relations* ## Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values* ## Participate in company sponsored personal development and quality initiatives* ## Complete all company training and development courses required by Entrust* ## Develop competency in required applications to confidently use diverse software and systems required by the operation* ## Assist less experience personnel that require assistance with difficult repair problems* ## Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement* High School Diploma, GED or equivalent* Minimum of 2 year of electromechanical technician experience* Proficient problem solving and troubleshooting skills* Proficient with PC’s, current operating systems and relevant software applications* Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locations* Ability to lift up to 70 lbs* Overtime is required as needed* Associates degree in Electronics or equivalent verifiable training* Additional electromechanical technician or field service experience* Entrust central issuance* Advanced technical education* Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products* Skilled with tools and electronic test equipmentAt Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. #J-18808-Ljbffr
+ ## Cleaning rollers, sensors, cavities and such as required
+ ## Calibrating sensors, data read/write devices, application pressure, etc.
+ ## Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)
+ ## Evaluation/ replacement of temperature/ proximity/ position sensors
+ ## Software adjustments for temperature, hardware positioning, etc.
+ ## Utilizing repair and service manuals to troubleshoot card printer systems
+ ## Utilizing test equipment such as voltmeter and laptop
+ ## Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.* ## Maintain accurate and proper trunk inventory levels* ## Follow established processes for service activity reporting and call management* ## Accept, organize, and respond to service calls utilizing a dispatch system* ## Drive to customer sites daily to provide service and maintenance* ## Interact with customer operations staff* ## Be consistently reliable and timely in all aspects of the position, and display a positive attitude* ## Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance* ## Work to continually improve customer relations* ## Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values* ## Participate in company sponsored personal development and quality initiatives* ## Complete all company training and development courses required by Entrust* ## Develop competency in required applications to confidently use diverse software and systems required by the operation* ## Assist less experience personnel that require assistance with difficult repair problems* ## Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement* High School Diploma, GED or equivalent* Minimum of 2 year of electromechanical technician experience* Proficient problem solving and troubleshooting skills* Proficient with PC’s, current operating systems and relevant software applications* Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locations* Ability to lift up to 70 lbs* Overtime is required as needed* Associates degree in Electronics or equivalent verifiable training* Additional electromechanical technician or field service experience* Entrust central issuance* Advanced technical education* Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products* Skilled with tools and electronic test equipmentAt Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. #J-18808-Ljbffr