Cape Cod Healthcare
Purpose of Position
To obtain accurate and complete patient information, enter the data into our HIS system, and verify payer information while maintaining a customer‑focused approach to ensure expedient care and accurate billing.
Responsibilities
Interview patient and/or patient representative to collect registrational information, maintaining the accuracy, confidentiality, and integrity of the database.
Coordinate and communicate registration, admission, and pre‑admission activities with Medical Records, Nursing, Care/Case Management, Utilization Management, Physicians' offices, Patient Accounts, and other departments to support accurate, safe, and effective patient care.
Initiate and maintain organized records related to orders, payer authorizations, booking slips, schedules, and other department procedures.
Contact patients, employers, insurers, and representatives to obtain insurance information, verify benefits, and pre‑certify all insurance plans for maximum reimbursement.
Verify benefits using insurance verification systems, obtain referrals and authorizations, document complete information, and obtain pre‑certifications to ensure maximum allowable reimbursement.
Maintain thorough knowledge of departmental policies and procedures to maximize reimbursement.
Attend departmental and other meetings as requested by the supervisor.
Ensure timely placement of patients; process admissions, discharges, and transfers per department procedures.
Explain and process patient payments, including estimates, co‑pays, co‑insurance, and deductibles.
Follow procedures for securing payment information and providing patient receipts.
Provide patient representatives with Health Care Proxy, Advanced Beneficiary Notice, Important Medicare Message (IMM) forms, financial information, and refer to a Financial Counselor when appropriate.
Consistently provide service excellence to patients, family members, visitors, volunteers, and coworkers.
Check in and/or transcribe orders in the HIS.
Schedule patient visits based on departmental needs.
Perform other duties and activities as assigned or requested by the manager/supervisor.
Qualifications
Ability to read, write, and communicate in English at a high school graduate level.
Typing speed of at least 25 WPM as demonstrated by a timed test.
Computer proficiency to perform job functions accurately and productively.
Successful completion of a Medical Terminology course within the last five years or successful passage of a Medical Terminology challenge exam.
Ability to work independently and under pressure.
Schedule Details 80PP (40 hrs. per week), rotating days/evenings: 7am‑3pm, 8am‑4pm, 9am‑5pm, rotating weekends and holidays. This position can cover all areas of patient access including North Falmouth.
Organization and Location Falmouth Hospital Association, Massachusetts – Falmouth. Department: FHA‑Patient Access.
Compensation Hourly. Hiring pay range: $16.02.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider. Industry: Hospitals and Health Care.
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To obtain accurate and complete patient information, enter the data into our HIS system, and verify payer information while maintaining a customer‑focused approach to ensure expedient care and accurate billing.
Responsibilities
Interview patient and/or patient representative to collect registrational information, maintaining the accuracy, confidentiality, and integrity of the database.
Coordinate and communicate registration, admission, and pre‑admission activities with Medical Records, Nursing, Care/Case Management, Utilization Management, Physicians' offices, Patient Accounts, and other departments to support accurate, safe, and effective patient care.
Initiate and maintain organized records related to orders, payer authorizations, booking slips, schedules, and other department procedures.
Contact patients, employers, insurers, and representatives to obtain insurance information, verify benefits, and pre‑certify all insurance plans for maximum reimbursement.
Verify benefits using insurance verification systems, obtain referrals and authorizations, document complete information, and obtain pre‑certifications to ensure maximum allowable reimbursement.
Maintain thorough knowledge of departmental policies and procedures to maximize reimbursement.
Attend departmental and other meetings as requested by the supervisor.
Ensure timely placement of patients; process admissions, discharges, and transfers per department procedures.
Explain and process patient payments, including estimates, co‑pays, co‑insurance, and deductibles.
Follow procedures for securing payment information and providing patient receipts.
Provide patient representatives with Health Care Proxy, Advanced Beneficiary Notice, Important Medicare Message (IMM) forms, financial information, and refer to a Financial Counselor when appropriate.
Consistently provide service excellence to patients, family members, visitors, volunteers, and coworkers.
Check in and/or transcribe orders in the HIS.
Schedule patient visits based on departmental needs.
Perform other duties and activities as assigned or requested by the manager/supervisor.
Qualifications
Ability to read, write, and communicate in English at a high school graduate level.
Typing speed of at least 25 WPM as demonstrated by a timed test.
Computer proficiency to perform job functions accurately and productively.
Successful completion of a Medical Terminology course within the last five years or successful passage of a Medical Terminology challenge exam.
Ability to work independently and under pressure.
Schedule Details 80PP (40 hrs. per week), rotating days/evenings: 7am‑3pm, 8am‑4pm, 9am‑5pm, rotating weekends and holidays. This position can cover all areas of patient access including North Falmouth.
Organization and Location Falmouth Hospital Association, Massachusetts – Falmouth. Department: FHA‑Patient Access.
Compensation Hourly. Hiring pay range: $16.02.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider. Industry: Hospitals and Health Care.
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