Moses/Weitzman Health System
Patient Services Associate - Groton - Full-Time - Bilingual (Spanish & English)
Moses/Weitzman Health System, Groton, Connecticut, us, 06349
Job Description Summary
The Moses/Weitzman Health System (MWHS) is a global leader focused on addressing challenges faced by organizations caring for poor and diverse populations. MWHS delivers primary care to over 150,000 patients in Connecticut and extends specialty care to more than 2.5 million individuals across the U.S. The system is a national accrediting body for training advanced practice providers and offers accredited education for medical assistants in multiple states. MWHS fosters innovation in social justice, environmental health, and social determinants of health, and honors the legacy of Lillian Reba Moses and Gerard (Gerry) Weitzman, whose vision underscores the system’s commitment to justice and equity in healthcare.
Organization Information
The Patient Service Associate will work closely with a diverse patient population and medical professionals, serving as the first point of contact. Key responsibilities include greeting and scheduling patients, managing a busy phone system, and maintaining confidential, accurate data entry. The associate will also perform additional duties as assigned.
Role And Responsibilities
Provide exceptional customer service to all patients, visitors, and callers.
Ensure the reception area is safe, efficient, and comfortable.
Greet patients and visitors and assist them as appropriate.
Review schedules daily to ensure accuracy and fill appointment opportunities.
Schedule and reschedule appointments following CHC guidelines.
Collect, verify, update, and document patient demographics, insurance information, and forms.
Reconcile patient visits daily.
Verify active insurance coverage and update information as necessary.
Collect patient payments, balances, and copays.
Assist patients with payment plans or sliding fee applications, ensuring applications are up‑to‑date.
Complete end‑of‑day reporting and ensure records balance.
Answer, screen, and direct incoming telephone calls, documenting as needed in EHR per CHC guidelines.
Ensure forms are completed accurately and, where applicable, scan into EHR per CHC indexing protocols.
Consistently ensure and maintain patient confidentiality (HIPAA).
Other
Escalate concerns to site leads or Operations Manager and offer suggestions for improvement.
Support manager in monitoring inventory of supplies for the office.
Meet and exceed assigned individual and departmental goals.
Qualifications
Associate’s degree in medical office or medical assistant required.
Bilingual skills, Spanish speaking required.
Exceptional customer service skills.
Excellent verbal and written communication skills.
Proven ability to multitask.
Problem‑solving and critical thinking skills.
Excellent organizational skills.
Healthcare experience in medical, dental, or behavioral health preferred.
Experience with Microsoft Power Point, Excel, and Word preferred.
Physical Requirements/Work Environment
Hours vary; schedules range Monday‑Friday 7 am‑7 pm and Saturdays.
Minimal physical effort; must operate computer and telephone continuously.
Regular regional travel as necessary.
Community Health Center Company Benefits For Full‑Time Employees
For Health & Wellness.
Medical plans with Health Spending and Flexible Spending Accounts.
Health Reimbursement Arrangement Accounts.
Dental and Vision Plans.
Wellness Incentive Program.
Life and Disability Insurance.
Voluntary‑life, accident, critical illness, auto, identity‑theft, pet, and homeowner’s insurance; legal services.
403(b) plan with discretionary company match after 1 year of employment.
Paid time off, paid parental leave, paid holidays.
Employee Assistance Programs.
Tuition Reimbursement.
Location
Community Health Center of Groton
City: Groton
State: Connecticut
Time Type: Full time
Equal Employment Opportunity Statement MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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The Moses/Weitzman Health System (MWHS) is a global leader focused on addressing challenges faced by organizations caring for poor and diverse populations. MWHS delivers primary care to over 150,000 patients in Connecticut and extends specialty care to more than 2.5 million individuals across the U.S. The system is a national accrediting body for training advanced practice providers and offers accredited education for medical assistants in multiple states. MWHS fosters innovation in social justice, environmental health, and social determinants of health, and honors the legacy of Lillian Reba Moses and Gerard (Gerry) Weitzman, whose vision underscores the system’s commitment to justice and equity in healthcare.
Organization Information
The Patient Service Associate will work closely with a diverse patient population and medical professionals, serving as the first point of contact. Key responsibilities include greeting and scheduling patients, managing a busy phone system, and maintaining confidential, accurate data entry. The associate will also perform additional duties as assigned.
Role And Responsibilities
Provide exceptional customer service to all patients, visitors, and callers.
Ensure the reception area is safe, efficient, and comfortable.
Greet patients and visitors and assist them as appropriate.
Review schedules daily to ensure accuracy and fill appointment opportunities.
Schedule and reschedule appointments following CHC guidelines.
Collect, verify, update, and document patient demographics, insurance information, and forms.
Reconcile patient visits daily.
Verify active insurance coverage and update information as necessary.
Collect patient payments, balances, and copays.
Assist patients with payment plans or sliding fee applications, ensuring applications are up‑to‑date.
Complete end‑of‑day reporting and ensure records balance.
Answer, screen, and direct incoming telephone calls, documenting as needed in EHR per CHC guidelines.
Ensure forms are completed accurately and, where applicable, scan into EHR per CHC indexing protocols.
Consistently ensure and maintain patient confidentiality (HIPAA).
Other
Escalate concerns to site leads or Operations Manager and offer suggestions for improvement.
Support manager in monitoring inventory of supplies for the office.
Meet and exceed assigned individual and departmental goals.
Qualifications
Associate’s degree in medical office or medical assistant required.
Bilingual skills, Spanish speaking required.
Exceptional customer service skills.
Excellent verbal and written communication skills.
Proven ability to multitask.
Problem‑solving and critical thinking skills.
Excellent organizational skills.
Healthcare experience in medical, dental, or behavioral health preferred.
Experience with Microsoft Power Point, Excel, and Word preferred.
Physical Requirements/Work Environment
Hours vary; schedules range Monday‑Friday 7 am‑7 pm and Saturdays.
Minimal physical effort; must operate computer and telephone continuously.
Regular regional travel as necessary.
Community Health Center Company Benefits For Full‑Time Employees
For Health & Wellness.
Medical plans with Health Spending and Flexible Spending Accounts.
Health Reimbursement Arrangement Accounts.
Dental and Vision Plans.
Wellness Incentive Program.
Life and Disability Insurance.
Voluntary‑life, accident, critical illness, auto, identity‑theft, pet, and homeowner’s insurance; legal services.
403(b) plan with discretionary company match after 1 year of employment.
Paid time off, paid parental leave, paid holidays.
Employee Assistance Programs.
Tuition Reimbursement.
Location
Community Health Center of Groton
City: Groton
State: Connecticut
Time Type: Full time
Equal Employment Opportunity Statement MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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