Capital Vacations
Overview
Join to apply for the
R.O.- Hospitality Specialist
role at
Capital Vacations . Opportunity for career advancement in a fast-paced, growth-oriented organization. Benefits
Competitive Salary Paid Time Off and Paid Holidays Career Growth Medical/Dental with employer contribution Voluntary Life Insurance, Disability, and Aflac Insurance Company-paid life insurance and long-term disability 401 (k) retirement plan Travel Perks to Resort Locations Company Perks Program What You’re Great At
Responsible for the efficient and courteous operations of the front desk. Responsible for checking guests in/out, collecting balances, posting room charges, making reservations, room moves, and stay-over requests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check-in. Prepare night audit daily, and respond to online reviews. Answer and transfer calls from the switchboard using proper telephone etiquette. Provide information about local restaurants and attractions. Make courtesy and follow-up calls to resolve guest issues. Send confirmation letters to owners/guests as needed. Notify owners whether their villa has been rented or not. Coordinate with other departments to ensure smooth responses to guest requests. Process all incoming revenue from all departments daily. Open/close credit card machines, perform cashier audits, balance cash drawer, process deposits when making reservations, and post transactions from other departments. Daily post office and banking runs. Perform inventory management changes as directed by the supervisor or manager. Prepare check-in packets for the upcoming week and order office supplies as needed. Enter maintenance and service requests in SPI promptly. Manage RCI points, banking, membership changes, and cancellations. All other duties as assigned. Responsibilities
Responsibilities listed may not include all tasks or apply to all resort locations; an official job description will be provided and signed on the first day of employment. Equal Opportunity
Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace! Qualifications
Here’s What You Have Already Achieved High School Diploma/GED preferred Prior experience in a hospitality or customer service role preferred Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality
#J-18808-Ljbffr
Join to apply for the
R.O.- Hospitality Specialist
role at
Capital Vacations . Opportunity for career advancement in a fast-paced, growth-oriented organization. Benefits
Competitive Salary Paid Time Off and Paid Holidays Career Growth Medical/Dental with employer contribution Voluntary Life Insurance, Disability, and Aflac Insurance Company-paid life insurance and long-term disability 401 (k) retirement plan Travel Perks to Resort Locations Company Perks Program What You’re Great At
Responsible for the efficient and courteous operations of the front desk. Responsible for checking guests in/out, collecting balances, posting room charges, making reservations, room moves, and stay-over requests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check-in. Prepare night audit daily, and respond to online reviews. Answer and transfer calls from the switchboard using proper telephone etiquette. Provide information about local restaurants and attractions. Make courtesy and follow-up calls to resolve guest issues. Send confirmation letters to owners/guests as needed. Notify owners whether their villa has been rented or not. Coordinate with other departments to ensure smooth responses to guest requests. Process all incoming revenue from all departments daily. Open/close credit card machines, perform cashier audits, balance cash drawer, process deposits when making reservations, and post transactions from other departments. Daily post office and banking runs. Perform inventory management changes as directed by the supervisor or manager. Prepare check-in packets for the upcoming week and order office supplies as needed. Enter maintenance and service requests in SPI promptly. Manage RCI points, banking, membership changes, and cancellations. All other duties as assigned. Responsibilities
Responsibilities listed may not include all tasks or apply to all resort locations; an official job description will be provided and signed on the first day of employment. Equal Opportunity
Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace! Qualifications
Here’s What You Have Already Achieved High School Diploma/GED preferred Prior experience in a hospitality or customer service role preferred Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality
#J-18808-Ljbffr