Washington University in St. Louis
Clinical Service Representative II - Pediatrics Ambulatory Care
Washington University in St. Louis, Saint Louis, Missouri, United States, 63146
Clinical Service Representative II – Pediatrics Ambulatory Care
Position Summary : Provides clinical office support including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co‑payments.
Scheduled Hours : 40 hours per week.
Primary Duties & Responsibilities :
Greets patients, assists with form completion, verifies accuracy of patient insurance and demographic information, and provides HIPAA forms, arbitration forms, and consent‑to‑treat forms.
Collects co‑pays for services; verifies and balances receipts and payments.
Reviews schedule for new patients, updating when necessary.
Calls patients with appointment time reminders, obtains insurance information and referral forms.
Prepares, distributes, and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with the daily schedule.
Schedules return patient appointments and patient testing; validates patient parking.
May prepare patients’ charts for daily appointments.
Assists patients with insurance questions regarding the billing process.
Assists staff with sending out reminder cards and other related scheduling duties.
Working Conditions :
Normal office environment.
Exposure to blood‑borne pathogens.
Requires protective devices.
Patient care setting.
Direct patient care setting.
Physical Effort :
Typically sitting at a desk or table.
Typically standing or walking.
Typically bending, crouching, stooping.
Occasional lifting (25 lbs or less).
Equipment :
Office equipment.
Clinical/diagnostic equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Education : High school diploma or equivalent.
Certifications : Basic Life Support (BLS) – American Heart Association or American Red Cross.
Work Experience : Medical office setting – 2 years required.
Skills : Communication, computer literacy, insurance, interpersonal relationships, medical terminology.
Driver’s License : Not required.
Required Qualifications : High school diploma or equivalent, 2‑year medical office experience, BLS certification, successful completion of pre‑employment screening, and ability to perform essential functions of the position.
Preferred Qualifications : None beyond those stated above.
Salary Range : $17.34 – $25.40 per hour.
Questions : For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation : If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314‑935‑1149 and leave a voicemail with the nature of your request.
Pre‑Employment Screening : All external candidates receiving an offer for employment will be required to submit to pre‑employment screening, which includes criminal background check, drug screening, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U‑Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs, and employee assistance program (EAP). Financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate‑level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
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Scheduled Hours : 40 hours per week.
Primary Duties & Responsibilities :
Greets patients, assists with form completion, verifies accuracy of patient insurance and demographic information, and provides HIPAA forms, arbitration forms, and consent‑to‑treat forms.
Collects co‑pays for services; verifies and balances receipts and payments.
Reviews schedule for new patients, updating when necessary.
Calls patients with appointment time reminders, obtains insurance information and referral forms.
Prepares, distributes, and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with the daily schedule.
Schedules return patient appointments and patient testing; validates patient parking.
May prepare patients’ charts for daily appointments.
Assists patients with insurance questions regarding the billing process.
Assists staff with sending out reminder cards and other related scheduling duties.
Working Conditions :
Normal office environment.
Exposure to blood‑borne pathogens.
Requires protective devices.
Patient care setting.
Direct patient care setting.
Physical Effort :
Typically sitting at a desk or table.
Typically standing or walking.
Typically bending, crouching, stooping.
Occasional lifting (25 lbs or less).
Equipment :
Office equipment.
Clinical/diagnostic equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Education : High school diploma or equivalent.
Certifications : Basic Life Support (BLS) – American Heart Association or American Red Cross.
Work Experience : Medical office setting – 2 years required.
Skills : Communication, computer literacy, insurance, interpersonal relationships, medical terminology.
Driver’s License : Not required.
Required Qualifications : High school diploma or equivalent, 2‑year medical office experience, BLS certification, successful completion of pre‑employment screening, and ability to perform essential functions of the position.
Preferred Qualifications : None beyond those stated above.
Salary Range : $17.34 – $25.40 per hour.
Questions : For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation : If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314‑935‑1149 and leave a voicemail with the nature of your request.
Pre‑Employment Screening : All external candidates receiving an offer for employment will be required to submit to pre‑employment screening, which includes criminal background check, drug screening, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U‑Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs, and employee assistance program (EAP). Financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate‑level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
#J-18808-Ljbffr