The Salvation Army USA Central Territory
Case Manager - Pathway of Hope
The Salvation Army USA Central Territory, Dodge City, Kansas, United States, 67801
Job Objective:
Coordinate social services activities for the corps. Provide direct assistance and/or referral to clients in need based on established criteria; assess all families with minor children for eligibility in the Pathway of Hope (POH) program. Deliver all POH services using the strength-based case management model to families with a desire to take action to break the cycle of crisis and change the trajectory of their lives.
Essential Functions:
Outreach and Engagement
Conduct regular outreach to social services sites and other locations in the community to
identify
eligibility requirements
Engage and build rapport with target population
Conduct screening interviews with potential applicants
in accordance with
POH
eligibility requirements
Present potential participant to
POH
team to include the corps office
r
,
corps support staff
, and Divisional
POH
Manager
Provide
appropriate referrals
for individuals not eligible for
POH
services
Case Management
Perform intake that includes required documentation for admission, referral needs, explanation of program and expectations
Conduct a written assessment on all participants within
72 hours
of contact including screening for serious personal safety and mental health issues
Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self
-
determination within one week of
intake which includes short-term and long-term goals with objectives
.
Update case plan as needed
Schedule regular meeting times with participants to develop and review goals and
objectives
Conduct home visits as
determined
by the case plan
Provide information and referral services as needed
Assist
participants in
connecting to
and accessing
appropriate community
resources
Provide advocacy services as needed, i.e., court involvement, landlord/tenant conflict resolution, etc.
Provide financial
assistance
in accordance with
program policies and procedures.
Coordinate case management efforts with all staff and contracted services to meet individual and family needs
Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional
stability
and self determination
Assist
participant to develop a crisis plan; be available during off hours to respond to an emergency
Conduct life skills and budgeting classes
Maintain case files for each participant that includes the assessment, case plan, documentation of progress, challenges, outcomes/accomplishments, discharge plan and summary, and documentation of all follow up contact
Maintain comprehensive and detailed case notes on all participants
Complete required documentation of all educational groups
Prepare case records for proper storage after participant discharge
Ensure client confidentiality
in accordance with
established procedures and regulations
Information Management
Maintain comprehensive demographic data as
required
on all participants
Submit monthly summary of service statis
tics to the Pathway of Hope program manager
Maintain
accurate
records of financial
assistance
provided to partic
ipants in their file and in The
Salvation Army Information Management System (SIMS)
Complete other reports as requested
Agency and Community Networking
Attend agency and community meetings as requested
Attend supervisory meetings
Attend
corps
team meetings
Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available
Provide guidance and support to community volunteers working with the program
Represent the agency's purpose, philosophy, and function to the community
Promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings
Quality Assurance
Track and report unmet needs of participants and their families
Document and report effectiveness of service delivery using consumer, case management
and community resource feedback
Provide ideas for programming
specific to educational or proc
ess groups needed for participants
Ensure quality of local data and reporting of information that will support national and territorial
POH
program outcomes
Ensure client
relevance and consistency of
POH
by collaborati
on with the
POH program m
anager with ongoing development of
policies and procedures,
goals
and
objectives
, and
outcom
e based
measures related to POH
Pathway of Hope Program Evaluation & Outcomes Measurement
Ensure the accuracy of data entry into the
SIMS
database
Participate in other program and outcome evaluation activities
Assist
POH program manager
in the annual
POH
evaluation/outcomes measurement for Corps and summary/review report to the Divisional Social Services Director
Report any
POH
challenges and work with
the
POH
Program Manager to develop an action plan to address program development needs
Assist
the POH program manager
in the completion of quarterly random record reviews and annual review of compliance with s
tandards
in order to
assure
program evalua
tion/certification requirements
Education and Training
Attend training sessions that support the
initial
implementation phase and ongoin
g training requirements for
POH
Attend in-service training and outside conferences/workshops as requested and approved by the Corps Officers or
POH
Man
ager
Participate in
POH
workshops and other training events at the territorial, divisional or local level, as requested and/or assigned
Minimum Qualifications:
Education
:
Degree
in human service area;
prefer
bachelor's degree
from an accredited college or university
.
Extensive experience in strength-based case management may substitute for
bachelor's
degree.
Experience
:
Minimum
of two years of case management experience in a comparable social service program that offer
s
multi-faceted case management interventions designed to address the needs of families
utiliz
ing
a strength-based approach.
Skills
/Abilities
:
Experience and/or strong interest in community outreach,
organization
and
community
capacity
development
Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and
culturally
appropriate manner
Ability to collaborate on complex social issues
within families and communities
Ability to be creative, origin
al, intuitive, and perceptive
Ability to
think logically and critically
Ability to envision
a project from beginning to end
Ability to solve complex problems, make
appr
opriate judgments
and decisions
Ability to speak and understand
English in a manner that is sufficient for effective communication
Ability to speak and understand
Spanish
in a manner that is sufficient for effective communication
preferred
but not
required
Demons
trated
capacity
to
teach
adults
Familiarity with Salvati
on Army policies and procedures
Excellent oral a
nd written communication skills
Clear criminal rec
ord
Supervisor
y
Respons
i
b
i
lity
:
None
Physical Requirements
:
Include
sit
ting
, walk
ing
, stand
ing
, bend
ing
, squat
ting
, climb
ing
, kneel
ing
, and twist
ing;
lift
ing
up
to 25 lbs.
Travel:
Local travel
for home and
community based
meetings and visits on a weekly basis.
Driving:
Yes; must
possess
a valid driver's license
and be
approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.
Working Conditions:
Work is performed in a typical office environment
and in the community
.
This f
ull-time
position;
may requir
e some weekend and evening work.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
The Salvation Army Mission:
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.
#J-18808-Ljbffr
Coordinate social services activities for the corps. Provide direct assistance and/or referral to clients in need based on established criteria; assess all families with minor children for eligibility in the Pathway of Hope (POH) program. Deliver all POH services using the strength-based case management model to families with a desire to take action to break the cycle of crisis and change the trajectory of their lives.
Essential Functions:
Outreach and Engagement
Conduct regular outreach to social services sites and other locations in the community to
identify
eligibility requirements
Engage and build rapport with target population
Conduct screening interviews with potential applicants
in accordance with
POH
eligibility requirements
Present potential participant to
POH
team to include the corps office
r
,
corps support staff
, and Divisional
POH
Manager
Provide
appropriate referrals
for individuals not eligible for
POH
services
Case Management
Perform intake that includes required documentation for admission, referral needs, explanation of program and expectations
Conduct a written assessment on all participants within
72 hours
of contact including screening for serious personal safety and mental health issues
Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self
-
determination within one week of
intake which includes short-term and long-term goals with objectives
.
Update case plan as needed
Schedule regular meeting times with participants to develop and review goals and
objectives
Conduct home visits as
determined
by the case plan
Provide information and referral services as needed
Assist
participants in
connecting to
and accessing
appropriate community
resources
Provide advocacy services as needed, i.e., court involvement, landlord/tenant conflict resolution, etc.
Provide financial
assistance
in accordance with
program policies and procedures.
Coordinate case management efforts with all staff and contracted services to meet individual and family needs
Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional
stability
and self determination
Assist
participant to develop a crisis plan; be available during off hours to respond to an emergency
Conduct life skills and budgeting classes
Maintain case files for each participant that includes the assessment, case plan, documentation of progress, challenges, outcomes/accomplishments, discharge plan and summary, and documentation of all follow up contact
Maintain comprehensive and detailed case notes on all participants
Complete required documentation of all educational groups
Prepare case records for proper storage after participant discharge
Ensure client confidentiality
in accordance with
established procedures and regulations
Information Management
Maintain comprehensive demographic data as
required
on all participants
Submit monthly summary of service statis
tics to the Pathway of Hope program manager
Maintain
accurate
records of financial
assistance
provided to partic
ipants in their file and in The
Salvation Army Information Management System (SIMS)
Complete other reports as requested
Agency and Community Networking
Attend agency and community meetings as requested
Attend supervisory meetings
Attend
corps
team meetings
Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available
Provide guidance and support to community volunteers working with the program
Represent the agency's purpose, philosophy, and function to the community
Promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings
Quality Assurance
Track and report unmet needs of participants and their families
Document and report effectiveness of service delivery using consumer, case management
and community resource feedback
Provide ideas for programming
specific to educational or proc
ess groups needed for participants
Ensure quality of local data and reporting of information that will support national and territorial
POH
program outcomes
Ensure client
relevance and consistency of
POH
by collaborati
on with the
POH program m
anager with ongoing development of
policies and procedures,
goals
and
objectives
, and
outcom
e based
measures related to POH
Pathway of Hope Program Evaluation & Outcomes Measurement
Ensure the accuracy of data entry into the
SIMS
database
Participate in other program and outcome evaluation activities
Assist
POH program manager
in the annual
POH
evaluation/outcomes measurement for Corps and summary/review report to the Divisional Social Services Director
Report any
POH
challenges and work with
the
POH
Program Manager to develop an action plan to address program development needs
Assist
the POH program manager
in the completion of quarterly random record reviews and annual review of compliance with s
tandards
in order to
assure
program evalua
tion/certification requirements
Education and Training
Attend training sessions that support the
initial
implementation phase and ongoin
g training requirements for
POH
Attend in-service training and outside conferences/workshops as requested and approved by the Corps Officers or
POH
Man
ager
Participate in
POH
workshops and other training events at the territorial, divisional or local level, as requested and/or assigned
Minimum Qualifications:
Education
:
Degree
in human service area;
prefer
bachelor's degree
from an accredited college or university
.
Extensive experience in strength-based case management may substitute for
bachelor's
degree.
Experience
:
Minimum
of two years of case management experience in a comparable social service program that offer
s
multi-faceted case management interventions designed to address the needs of families
utiliz
ing
a strength-based approach.
Skills
/Abilities
:
Experience and/or strong interest in community outreach,
organization
and
community
capacity
development
Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and
culturally
appropriate manner
Ability to collaborate on complex social issues
within families and communities
Ability to be creative, origin
al, intuitive, and perceptive
Ability to
think logically and critically
Ability to envision
a project from beginning to end
Ability to solve complex problems, make
appr
opriate judgments
and decisions
Ability to speak and understand
English in a manner that is sufficient for effective communication
Ability to speak and understand
Spanish
in a manner that is sufficient for effective communication
preferred
but not
required
Demons
trated
capacity
to
teach
adults
Familiarity with Salvati
on Army policies and procedures
Excellent oral a
nd written communication skills
Clear criminal rec
ord
Supervisor
y
Respons
i
b
i
lity
:
None
Physical Requirements
:
Include
sit
ting
, walk
ing
, stand
ing
, bend
ing
, squat
ting
, climb
ing
, kneel
ing
, and twist
ing;
lift
ing
up
to 25 lbs.
Travel:
Local travel
for home and
community based
meetings and visits on a weekly basis.
Driving:
Yes; must
possess
a valid driver's license
and be
approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.
Working Conditions:
Work is performed in a typical office environment
and in the community
.
This f
ull-time
position;
may requir
e some weekend and evening work.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
The Salvation Army Mission:
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.
#J-18808-Ljbffr