Empire Today
5 days ago Be among the first 25 applicants
Overview Empire Today is looking for an
Installation Manager
to lead a team and own the installation activities in the market. The Installation Manager directs the process for in‑home and business‑to‑business flooring installation, including ensuring product, materials, and independent contractors are allocated appropriately for the project and that the customer is prepared for the installation.
We Offer
Health benefits with quick enrollment – medical, dental, and vision.
Paid time off & holiday pay.
Wellness program.
Professional development & career advancement opportunities.
Incentive program.
Lots of perks!
Responsibilities
Formulate and execute an effective recruiting strategy to locate competent, skilled, and well‑seasoned independent contractor installation businesses in partnership with Talent Acquisition to identify staffing gaps that would affect market performance.
Foster a strong working relationship with installation contractors, creating a culture of mutual feedback and coaching.
Oversee the audit process of every installation job to ensure product and materials are available and the scope of work matches the sales proposal.
Manage and direct the daily loading of allocated project opportunities and Follow Every Job to completion using Empire Today software systems.
Review capacity planner daily and allocate orders by priority to available installers by rating.
Conduct daily pre‑load and post‑load meetings with cross‑functional teams.
Resolve concerns with installation contractors regarding services and allocation of opportunities.
Engage onsite contractors to resolve installation issues, troubleshoot technical questions, and address customer change order processing.
Discuss the scope and cost impact of change orders with customers and obtain approval to proceed, including securing payment for added scope.
Treat customers, subcontractors, and coworkers with the Golden Rule.
Build trust and ensure ethical business practices with contractors.
Maintain profitability and improve key operational metrics by developing and implementing targeted actions.
Perform random job‑site visits to ensure customer satisfaction and adherence to industry standards.
Respond to customer concerns during and after installation to ensure satisfaction.
Manage the performance, development, and expectations of internal team (Installation Coordinators and Administrators) and provide coaching.
Implement corporate installation initiatives to achieve corporate goals and continuous improvement.
Collaborate with other departments to ensure successful project completion.
Maintain standard operating procedures for installation operations and review monthly with Market Manager.
Attend leadership and market meetings as required.
Perform other functions as necessary or assigned.
Qualifications
Associates degree required; Bachelor’s degree preferred or equivalent work experience.
Valid driver’s license.
Strong computer skills including Microsoft applications and order management software.
Bilingual fluency in English and Spanish preferred.
Proficient in the fundamentals of carpet and flooring installations.
Knowledge of home improvement codes, permitting, and licensing requirements preferred.
Experience with material take‑offs, additions, and estimating competency preferred.
Excellent verbal, interpersonal, and written communication skills.
Strong problem‑solving and negotiation skills.
Ability to establish and maintain a cohesive team and rapport with installation subcontractors.
Capacity to create a sense of ownership and empowerment with internal support staff.
Ability to work in an office and dock setting, with occasional evenings, weekends, and travel.
Approximately 60% of time spent in office/warehouse using computer; 40% spent in the field with drives to job sites.
Ability to lift or move up to 50 pounds.
Ability to perform essential functions with or without reasonable accommodation.
Ability to report to work on a regular basis, including evenings and weekends.
Why You’ll Love Empire
We empower employees to set and achieve unique goals in a company with unlimited growth opportunities.
We invest in people from day one, offering benefits that help you live well at work and home.
Our culture of teamwork, creativity, and growth has earned multiple employee and customer satisfaction awards.
As part of a nationally recognized brand, you’ll enjoy stability and pride in your work.
Visit
www.empiretoday.com/careers
to learn more.
By clicking Apply Now, I agree to the Privacy Policy and Terms of Use, including arbitration, waivers and limitations of liability. Licensure at EmpireToday.com. CSLB 1047108.
Empire Today is an equal opportunity employer.
#J-18808-Ljbffr
Overview Empire Today is looking for an
Installation Manager
to lead a team and own the installation activities in the market. The Installation Manager directs the process for in‑home and business‑to‑business flooring installation, including ensuring product, materials, and independent contractors are allocated appropriately for the project and that the customer is prepared for the installation.
We Offer
Health benefits with quick enrollment – medical, dental, and vision.
Paid time off & holiday pay.
Wellness program.
Professional development & career advancement opportunities.
Incentive program.
Lots of perks!
Responsibilities
Formulate and execute an effective recruiting strategy to locate competent, skilled, and well‑seasoned independent contractor installation businesses in partnership with Talent Acquisition to identify staffing gaps that would affect market performance.
Foster a strong working relationship with installation contractors, creating a culture of mutual feedback and coaching.
Oversee the audit process of every installation job to ensure product and materials are available and the scope of work matches the sales proposal.
Manage and direct the daily loading of allocated project opportunities and Follow Every Job to completion using Empire Today software systems.
Review capacity planner daily and allocate orders by priority to available installers by rating.
Conduct daily pre‑load and post‑load meetings with cross‑functional teams.
Resolve concerns with installation contractors regarding services and allocation of opportunities.
Engage onsite contractors to resolve installation issues, troubleshoot technical questions, and address customer change order processing.
Discuss the scope and cost impact of change orders with customers and obtain approval to proceed, including securing payment for added scope.
Treat customers, subcontractors, and coworkers with the Golden Rule.
Build trust and ensure ethical business practices with contractors.
Maintain profitability and improve key operational metrics by developing and implementing targeted actions.
Perform random job‑site visits to ensure customer satisfaction and adherence to industry standards.
Respond to customer concerns during and after installation to ensure satisfaction.
Manage the performance, development, and expectations of internal team (Installation Coordinators and Administrators) and provide coaching.
Implement corporate installation initiatives to achieve corporate goals and continuous improvement.
Collaborate with other departments to ensure successful project completion.
Maintain standard operating procedures for installation operations and review monthly with Market Manager.
Attend leadership and market meetings as required.
Perform other functions as necessary or assigned.
Qualifications
Associates degree required; Bachelor’s degree preferred or equivalent work experience.
Valid driver’s license.
Strong computer skills including Microsoft applications and order management software.
Bilingual fluency in English and Spanish preferred.
Proficient in the fundamentals of carpet and flooring installations.
Knowledge of home improvement codes, permitting, and licensing requirements preferred.
Experience with material take‑offs, additions, and estimating competency preferred.
Excellent verbal, interpersonal, and written communication skills.
Strong problem‑solving and negotiation skills.
Ability to establish and maintain a cohesive team and rapport with installation subcontractors.
Capacity to create a sense of ownership and empowerment with internal support staff.
Ability to work in an office and dock setting, with occasional evenings, weekends, and travel.
Approximately 60% of time spent in office/warehouse using computer; 40% spent in the field with drives to job sites.
Ability to lift or move up to 50 pounds.
Ability to perform essential functions with or without reasonable accommodation.
Ability to report to work on a regular basis, including evenings and weekends.
Why You’ll Love Empire
We empower employees to set and achieve unique goals in a company with unlimited growth opportunities.
We invest in people from day one, offering benefits that help you live well at work and home.
Our culture of teamwork, creativity, and growth has earned multiple employee and customer satisfaction awards.
As part of a nationally recognized brand, you’ll enjoy stability and pride in your work.
Visit
www.empiretoday.com/careers
to learn more.
By clicking Apply Now, I agree to the Privacy Policy and Terms of Use, including arbitration, waivers and limitations of liability. Licensure at EmpireToday.com. CSLB 1047108.
Empire Today is an equal opportunity employer.
#J-18808-Ljbffr