Monro, Inc.
Company Description
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, Monro has grown to nearly 1,300 auto repair shops and tire dealers in 32 states, with multiple tire and auto service brands. Under the Monro banner, we are united by a mission to bring our guests the highest quality tire and auto service in the industry. Destination Monro — Your Career is Here!
About the Role The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager leads day-to-day store operations, including selecting, coaching, and developing store teammates. This role supports Monro’s vision to be America’s leading auto and service tire centers, promoting products and services to guests.
Salary Up to $75,000 per year - Based on experience. This role is eligible for additional compensation and incentives.
Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience.
Ensure sales goals are achieved by developing and implementing sales plans, with thorough knowledge of services and products and the automotive industry.
Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
Support teammates in establishing and maintaining a productive sales environment through training and development on shop operations and guest services.
Provide direction and oversight to other technicians and assist where needed with services/repairs.
Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
Control expenses through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading and stocking inventory.
Audit courtesy inspections and ensure the store is clean and guest-ready according to Monro standards.
Schedule guest appointments and assign teammates according to skill level for efficient service completion.
Achieve sales goals by informing and recommending tire and service products and promotions.
Attend to guest needs in sales, service, complaints, and adjustments; build guest relationships for satisfaction and retention.
Convey repair and service needs to guests and ensure clear communication of recommendations.
Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; maintain safety practices.
Maintain technical knowledge and complete Monro University training courses/modules timely.
Operate, utilize, and maintain equipment safely per Monro and manufacturer guidelines (lifts, welders, brake lathes, etc.).
Perform other duties as assigned and required.
Qualifications
High School Diploma or equivalent.
Demonstrated leadership experience in a retail/sales environment.
Proven ability to manage, drive and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals.
Problem solving, inventory management, merchandising, and customer service skills.
Effective communication with teammates and guests.
Complete all Monro required training within guidelines and timing.
Current valid driver’s license with satisfactory MVR and ability to operate customers’ vehicles for test drives.
Profile Summary
Guest and team-focused with experience in customer-facing environments.
Excellent verbal and written communication; able to convey technical issues clearly.
Business-minded with drive to exceed goals; basic math skills for discounts and percentages.
Proactive, able to multitask in a fast-paced environment; takes initiative to identify problems and provide solutions.
Ability to mentor, coach, and develop teammates; resolve customer complaints.
Work Environment & Physical Requirements This job operates in an automotive shop environment with moderate noise, exposure to weather, chemicals, and dust. The role may require flexible hours, including evenings, weekends, and holidays.Physical requirements include lifting up to 50 lbs, frequent standing, and reaching or bending as needed.
Benefits
Performance-based incentives
Paid vacation and holidays
Reimbursement for ASE Certifications
Reimbursement for State Inspection Licenses where applicable
401(k) eligibility immediately upon hire
Direct Deposit
Employee Discounts
Healthcare, Vision, and Dental
Employee Access Perks
Career Advancement Opportunities
This summary is not all-inclusive. Monro conducts criminal background checks for positions with security and/or financial responsibilities, in compliance with applicable law. Monro Inc. is an Equal Employment Opportunity / Affirmative Action employer. We consider all individuals regardless of age, race, color, national origin, citizenship status, disability, veteran status, or any other protected characteristic.
Your next Destination!
Growth Opportunity:
Monro supports career growth through coursework, leadership development, and Monro University training leading to advancement opportunities.
#J-18808-Ljbffr
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, Monro has grown to nearly 1,300 auto repair shops and tire dealers in 32 states, with multiple tire and auto service brands. Under the Monro banner, we are united by a mission to bring our guests the highest quality tire and auto service in the industry. Destination Monro — Your Career is Here!
About the Role The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager leads day-to-day store operations, including selecting, coaching, and developing store teammates. This role supports Monro’s vision to be America’s leading auto and service tire centers, promoting products and services to guests.
Salary Up to $75,000 per year - Based on experience. This role is eligible for additional compensation and incentives.
Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience.
Ensure sales goals are achieved by developing and implementing sales plans, with thorough knowledge of services and products and the automotive industry.
Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
Support teammates in establishing and maintaining a productive sales environment through training and development on shop operations and guest services.
Provide direction and oversight to other technicians and assist where needed with services/repairs.
Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
Control expenses through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading and stocking inventory.
Audit courtesy inspections and ensure the store is clean and guest-ready according to Monro standards.
Schedule guest appointments and assign teammates according to skill level for efficient service completion.
Achieve sales goals by informing and recommending tire and service products and promotions.
Attend to guest needs in sales, service, complaints, and adjustments; build guest relationships for satisfaction and retention.
Convey repair and service needs to guests and ensure clear communication of recommendations.
Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; maintain safety practices.
Maintain technical knowledge and complete Monro University training courses/modules timely.
Operate, utilize, and maintain equipment safely per Monro and manufacturer guidelines (lifts, welders, brake lathes, etc.).
Perform other duties as assigned and required.
Qualifications
High School Diploma or equivalent.
Demonstrated leadership experience in a retail/sales environment.
Proven ability to manage, drive and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals.
Problem solving, inventory management, merchandising, and customer service skills.
Effective communication with teammates and guests.
Complete all Monro required training within guidelines and timing.
Current valid driver’s license with satisfactory MVR and ability to operate customers’ vehicles for test drives.
Profile Summary
Guest and team-focused with experience in customer-facing environments.
Excellent verbal and written communication; able to convey technical issues clearly.
Business-minded with drive to exceed goals; basic math skills for discounts and percentages.
Proactive, able to multitask in a fast-paced environment; takes initiative to identify problems and provide solutions.
Ability to mentor, coach, and develop teammates; resolve customer complaints.
Work Environment & Physical Requirements This job operates in an automotive shop environment with moderate noise, exposure to weather, chemicals, and dust. The role may require flexible hours, including evenings, weekends, and holidays.Physical requirements include lifting up to 50 lbs, frequent standing, and reaching or bending as needed.
Benefits
Performance-based incentives
Paid vacation and holidays
Reimbursement for ASE Certifications
Reimbursement for State Inspection Licenses where applicable
401(k) eligibility immediately upon hire
Direct Deposit
Employee Discounts
Healthcare, Vision, and Dental
Employee Access Perks
Career Advancement Opportunities
This summary is not all-inclusive. Monro conducts criminal background checks for positions with security and/or financial responsibilities, in compliance with applicable law. Monro Inc. is an Equal Employment Opportunity / Affirmative Action employer. We consider all individuals regardless of age, race, color, national origin, citizenship status, disability, veteran status, or any other protected characteristic.
Your next Destination!
Growth Opportunity:
Monro supports career growth through coursework, leadership development, and Monro University training leading to advancement opportunities.
#J-18808-Ljbffr