Convergint
Overview
Join to apply for the
Security Service Technician 2
role at
Convergint . Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our culture. You will service and support existing customers by responding to service calls and carrying out Customer Support Programs and small projects. As a Security Service Technician, you are part of a dynamic team that enables growth as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
What You’ll Do Convergint's greatest strength is our people! Participate in our Recruit Awesome People program to help grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team.
Act as the customer’s best service provider, ensuring Convergint is the customer’s first choice for service.
Respond to routine and some non-routine service calls, scheduled maintenance calls, and emergency/after-hours service calls; diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems; install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identify and resolve problems for various service calls, analyze repair requirements, provide customers with appropriate solutions, and complete necessary repairs/replacements as needed.
Complete accurate and detailed service reports for customers and Convergint to support invoicing and job cost tracking.
May provide custom systems integrations, detailed system upgrade planning and execution, systems audits and consultation, and/or database management and manipulation; may install, configure, and support a variety of network systems and equipment for assigned projects.
Execute all service calls in accordance with federal, state, and local regulations and company health and safety policies; troubleshoot and fix problems in malfunctioning equipment or software.
Communicate and collaborate with other team members to improve overall operations of the Convergint Technology Center and company.
Primarily perform preventative maintenance for installed systems that are typically less complex.
Work with other specialists to cross-train on servicing existing customers by responding to service calls and supporting Customer Support Programs and small projects.
Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting, and maintenance and repair routines for installed security systems and small or less complex projects.
Performs other duties as requested or required.
What You’ll Need Exceptional customer focus and ability to work under pressure; ability to meet customer needs proactively.
Solid technical skills and/or experience related to fire alarm systems and/or electronic security systems.
Solid programming skills with proven ability to troubleshoot problems and find solutions.
Self-starter with the ability to work well with direct supervision.
Strong mechanical and electrical aptitude (e.g., use of hand and power tools).
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites regularly; minimal overnight travel may be required.
Experience Minimum Experience: 3-5 years servicing, integrating, and programming access control systems
Preferred Experience (not required): Relevant field service; CCTV experience (Milestone / Genetec / Avigilon); Access Control experience (AMAG / Lenel / Genetec / Software House - CCURE / S2); Intrusion experience (DMP / Bosch)
Company Benefits 10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Convergint is an Equal Opportunity Employer.
Salary information: The Salary Range for this position is $29.71 - $44.56 per hour.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industry: Security and Investigations
Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
Philadelphia, PA
#J-18808-Ljbffr
Join to apply for the
Security Service Technician 2
role at
Convergint . Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our culture. You will service and support existing customers by responding to service calls and carrying out Customer Support Programs and small projects. As a Security Service Technician, you are part of a dynamic team that enables growth as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
What You’ll Do Convergint's greatest strength is our people! Participate in our Recruit Awesome People program to help grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team.
Act as the customer’s best service provider, ensuring Convergint is the customer’s first choice for service.
Respond to routine and some non-routine service calls, scheduled maintenance calls, and emergency/after-hours service calls; diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems; install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identify and resolve problems for various service calls, analyze repair requirements, provide customers with appropriate solutions, and complete necessary repairs/replacements as needed.
Complete accurate and detailed service reports for customers and Convergint to support invoicing and job cost tracking.
May provide custom systems integrations, detailed system upgrade planning and execution, systems audits and consultation, and/or database management and manipulation; may install, configure, and support a variety of network systems and equipment for assigned projects.
Execute all service calls in accordance with federal, state, and local regulations and company health and safety policies; troubleshoot and fix problems in malfunctioning equipment or software.
Communicate and collaborate with other team members to improve overall operations of the Convergint Technology Center and company.
Primarily perform preventative maintenance for installed systems that are typically less complex.
Work with other specialists to cross-train on servicing existing customers by responding to service calls and supporting Customer Support Programs and small projects.
Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting, and maintenance and repair routines for installed security systems and small or less complex projects.
Performs other duties as requested or required.
What You’ll Need Exceptional customer focus and ability to work under pressure; ability to meet customer needs proactively.
Solid technical skills and/or experience related to fire alarm systems and/or electronic security systems.
Solid programming skills with proven ability to troubleshoot problems and find solutions.
Self-starter with the ability to work well with direct supervision.
Strong mechanical and electrical aptitude (e.g., use of hand and power tools).
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites regularly; minimal overnight travel may be required.
Experience Minimum Experience: 3-5 years servicing, integrating, and programming access control systems
Preferred Experience (not required): Relevant field service; CCTV experience (Milestone / Genetec / Avigilon); Access Control experience (AMAG / Lenel / Genetec / Software House - CCURE / S2); Intrusion experience (DMP / Bosch)
Company Benefits 10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Convergint is an Equal Opportunity Employer.
Salary information: The Salary Range for this position is $29.71 - $44.56 per hour.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industry: Security and Investigations
Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
Philadelphia, PA
#J-18808-Ljbffr