UMass Memorial Health
Call Center Specialist II Crisis Services 40hrs
UMass Memorial Health, Worcester, Massachusetts, us, 01609
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Overview At UMass Memorial Health, everyone is a caregiver – regardless of title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts. And everyone, in their own unique way, plays an important part, every day.
Responsibilities
Receive and respond to telephone calls and referrals regarding urgent and emergent behavioral health services.
Registers, screens, and completes insurance checks for individuals seeking services at CHL.
Performs telephonic interventions including crisis support and de-escalation of individuals in crisis.
Assist clinicians with arranging dispositions of cases for inpatient bed searches, making referrals, arranging transportation (cab or ambulance) for urgent and emergent services.
Assign and schedule initial assessments for urgent and emergent services.
Obtain insurance authorizations, process referrals and enter information into Electronic Health Record (EHR).
Communicate to supervisor information gathered for referrals from identified high priority referral sources including Department of Mental Health and hospital inpatient programs.
Demonstrate knowledge of services and resources available at CHL and in the community.
Standard Staffing Level Responsibilities
Complies with established departmental policies, procedures, and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
Maintains regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
Qualifications Position Qualifications License/Certification/Education
Bachelor's degree is required.
Must be able to pass a CORI background check.
Driving is not a requirement.
Experience/Skills
Minimum two (2) years' experience working in a clinical environment.
Ability to learn to CHL's service lines to appropriately triage clients with various levels of complexity to the right services.
Ability to document CHL services in accordance with insurance reimbursement requirements.
Effective oral and written communication skills.
Basic computer skills in Microsoft Suite.
Ability to learn to navigate in the Electronic Health Records (EHR) system.
Ability to multitask and possess time management skills with a strong sense of prioritization and follow through.
Requires personal and professional accountability, self-management, discretion, initiative, professional integrity and cultural competency.
Ability to use office equipment, including copy machines, computers, printers, telephones.
Preferred
Prior experience in a behavioral health and/or call center environment is preferred.
Unless certification, licensure or registration is required, an equivalent combination of education and experience that provides proficiency in the areas of responsibility listed may be substituted.
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.
Physical Demands and Environmental Conditions Work is considered sedentary. Position requires work indoors in a normal office environment.
Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We are striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
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Overview At UMass Memorial Health, everyone is a caregiver – regardless of title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts. And everyone, in their own unique way, plays an important part, every day.
Responsibilities
Receive and respond to telephone calls and referrals regarding urgent and emergent behavioral health services.
Registers, screens, and completes insurance checks for individuals seeking services at CHL.
Performs telephonic interventions including crisis support and de-escalation of individuals in crisis.
Assist clinicians with arranging dispositions of cases for inpatient bed searches, making referrals, arranging transportation (cab or ambulance) for urgent and emergent services.
Assign and schedule initial assessments for urgent and emergent services.
Obtain insurance authorizations, process referrals and enter information into Electronic Health Record (EHR).
Communicate to supervisor information gathered for referrals from identified high priority referral sources including Department of Mental Health and hospital inpatient programs.
Demonstrate knowledge of services and resources available at CHL and in the community.
Standard Staffing Level Responsibilities
Complies with established departmental policies, procedures, and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
Maintains regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
Qualifications Position Qualifications License/Certification/Education
Bachelor's degree is required.
Must be able to pass a CORI background check.
Driving is not a requirement.
Experience/Skills
Minimum two (2) years' experience working in a clinical environment.
Ability to learn to CHL's service lines to appropriately triage clients with various levels of complexity to the right services.
Ability to document CHL services in accordance with insurance reimbursement requirements.
Effective oral and written communication skills.
Basic computer skills in Microsoft Suite.
Ability to learn to navigate in the Electronic Health Records (EHR) system.
Ability to multitask and possess time management skills with a strong sense of prioritization and follow through.
Requires personal and professional accountability, self-management, discretion, initiative, professional integrity and cultural competency.
Ability to use office equipment, including copy machines, computers, printers, telephones.
Preferred
Prior experience in a behavioral health and/or call center environment is preferred.
Unless certification, licensure or registration is required, an equivalent combination of education and experience that provides proficiency in the areas of responsibility listed may be substituted.
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.
Physical Demands and Environmental Conditions Work is considered sedentary. Position requires work indoors in a normal office environment.
Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We are striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
#J-18808-Ljbffr