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Universal Music Group

Coordinator, Production Operations

Universal Music Group, New York, New York, us, 10261

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We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Famehouse is a division of UMG and is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers D2C for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

Responsibilities

Oversee complete delivery of shipments and receipts of all products, materials, and supplies for eCommerce, Retail, and Tour channels.

Enter and maintain updates for each style and order in Navision (ERP) or shared drives; track goods on order, in production (WIP), and in transit to ensure timely delivery.

Maintain accurate log sheets and dashboards of daily movements and transactions within product management systems and ERP.

Inspect shipment packing lists and verify against manifests, invoices, or orders to confirm accuracy.

Provide tracking visibility and enforce ASN protocol to ensure all inbound and outbound shipments are properly logged and visible to downstream teams.

Perform goods receipt on all incoming products and components into the ERP system.

Follow up with vendor and 3PL partners to ensure on‑time shipment and accurate delivery documentation.

Coordinate invoice and coding processes with Finance to ensure accurate and timely payment of vendors.

Manage outgoing and incoming packages to and from vendors, ensuring materials are properly labeled and distributed for internal review or production use.

Collaborate cross‑functionally with Product Development, Logistics, Finance, and Brand Management to resolve issues such as shortages, damages, or specification discrepancies.

Maintain an organized view of outstanding production orders and related unfulfilled shipments.

Provide general administrative and reporting support for production and order management activities.

Contribute positively to team dynamics and support management initiatives to improve efficiency and workflow.

Qualifications

Experience in Navision (Microsoft Dynamics) or similar ERP system preferred

Proficient in Excel, including V‑lookups and Pivot Tables

Proficient in Microsoft Office and Adobe products

Strong attention to detail and organizational skills

Ability to work in fast‑paced, deadline‑driven environment

Excellent communication and cross‑functional collaboration skills

College degree preferred

Perks Playlist

Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit

Comprehensive medical, dental, vision, and FSA options, as well as:

100% coverage for out‑patient mental health services

Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

A lifetime fertility support allowance of $30,000 to plan participants

Student Loan Repayment Assistance and Tuition Reimbursement

100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation

Variety of ways to prioritize much‑needed time away from work including:

Flexible Paid Time Off (PTO) for exempt employees

3‑weeks PTO for non‑exempt employees

2‑weeks paid Winter Break

10 Company Holidays (including Juneteenth and Wellbeing Day)

Summer Fridays (between Memorial Day and Labor Day)

Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer.

We are an E‑Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

Job Category: Manufacturing, Logistics & Supply Chain

Salary Range: $39,600 - $60,775

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Marketing, Public Relations, and Writing/Editing

Industries: Entertainment Providers

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