Food Lion
Overview
PT Customer Lead role at Food Lion. Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Category/Area of Expertise:
Retail Operations Job Requisition:
460759 Address:
USA-NC-Rocky Mount-802 Harbour Dr Store Code:
Store 00261 Front End (7208188) Join to apply for the PT Customer Lead role at Food Lion. Responsibilities
Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience Greet each customer and use his or her name whenever possible Unload customers\' groceries from cart to belt and group items for easy bagging Check the bottom of every cart and under all baby seats for items before completing an order Follow correct bagging procedures for the proper use of bags by type Scan customers\' order and handle the payment transaction, per standard practice Avoid personal conversations with other associates when customers are present Follow procedures for cash handling, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers Follow procedures for refunds and error correction Maintain accurate cash control Follow procedures and performs overrides Identify customers needing assistance and offer to take the customer\'s order to their car including Food Lion To-Go orders (if applicable) Maintain alertness and call for assistance when needed to service customers per service standards Check prices quickly and accurately Be courteous and helpful to other associates Wear the Food Lion uniform with apron, name badge, and maintain neat appearance per dress code Retrieve shopping carts from the parking lot and cart corrals per standard practice Ensure the work station and front-end area (if applicable) are neat and clean Report any register malfunction to the Customer Service Manager or MOD Ensure the MVP savings center KIOSK is filled with paper and functioning properly Observe and correct unsafe conditions that could cause accidents Notify QA of cleaning issues or maintenance required on the front end Complete computer-based training (CBT) and training aid courses Perform cashier duties when scheduled or as needed per surge plan guidelines Assist in managing the front end in the brief absence of the CSM/ACSM if needed to maintain service standards Serve as Food Lion To-Go Runner when scheduled or as needed Ensure check stands are stocked with bags, register receipt paper, Catalina coupon paper, and restocked cigarette drawers at each check lane Seek more efficient ways to perform the job and look for ways to reduce costs and improve labor productivity Perform all other duties as assigned Qualifications
High school graduate or equivalent preferred Effective communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Ability to perform the technical requirements of cashier and service center Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements
Ability to use computers, smart devices, and other communication systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Pull or push up to 75 lbs. on occasion Stand 100% of the time, frequently walking short distances Handle substances associated with cleaning, packaging materials, fresh produce, house plants/flowers and household cleaners Use hands to frequently/continuously handle currency and operate a cash register, scanner, computer, and calculator Frequent reaching and grasping at various levels Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Visual ability to check ID cards, checks, invoices and other written documents Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. Job details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail
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PT Customer Lead role at Food Lion. Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Category/Area of Expertise:
Retail Operations Job Requisition:
460759 Address:
USA-NC-Rocky Mount-802 Harbour Dr Store Code:
Store 00261 Front End (7208188) Join to apply for the PT Customer Lead role at Food Lion. Responsibilities
Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience Greet each customer and use his or her name whenever possible Unload customers\' groceries from cart to belt and group items for easy bagging Check the bottom of every cart and under all baby seats for items before completing an order Follow correct bagging procedures for the proper use of bags by type Scan customers\' order and handle the payment transaction, per standard practice Avoid personal conversations with other associates when customers are present Follow procedures for cash handling, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers Follow procedures for refunds and error correction Maintain accurate cash control Follow procedures and performs overrides Identify customers needing assistance and offer to take the customer\'s order to their car including Food Lion To-Go orders (if applicable) Maintain alertness and call for assistance when needed to service customers per service standards Check prices quickly and accurately Be courteous and helpful to other associates Wear the Food Lion uniform with apron, name badge, and maintain neat appearance per dress code Retrieve shopping carts from the parking lot and cart corrals per standard practice Ensure the work station and front-end area (if applicable) are neat and clean Report any register malfunction to the Customer Service Manager or MOD Ensure the MVP savings center KIOSK is filled with paper and functioning properly Observe and correct unsafe conditions that could cause accidents Notify QA of cleaning issues or maintenance required on the front end Complete computer-based training (CBT) and training aid courses Perform cashier duties when scheduled or as needed per surge plan guidelines Assist in managing the front end in the brief absence of the CSM/ACSM if needed to maintain service standards Serve as Food Lion To-Go Runner when scheduled or as needed Ensure check stands are stocked with bags, register receipt paper, Catalina coupon paper, and restocked cigarette drawers at each check lane Seek more efficient ways to perform the job and look for ways to reduce costs and improve labor productivity Perform all other duties as assigned Qualifications
High school graduate or equivalent preferred Effective communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Ability to perform the technical requirements of cashier and service center Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements
Ability to use computers, smart devices, and other communication systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Pull or push up to 75 lbs. on occasion Stand 100% of the time, frequently walking short distances Handle substances associated with cleaning, packaging materials, fresh produce, house plants/flowers and household cleaners Use hands to frequently/continuously handle currency and operate a cash register, scanner, computer, and calculator Frequent reaching and grasping at various levels Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Visual ability to check ID cards, checks, invoices and other written documents Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. Job details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail
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