Thompson Construction Group
Since its foundation in 1986,
Thompson Construction Group, Inc.
has grown from a small, local company into one of the largest privately held companies based in South Carolina. Our diverse services portfolio includes capital projects, power services, maintenance services, disaster recovery, hydro consulting and commercial construction. We believe in investing in our employees to help them reach their professional goals, as well as their personal goals. Thompson promotes a work environment that fosters learning, leadership, and development along with a safety culture that never waivers. Thompson is headquartered in Sumter, South Carolina with offices spanning the United States, primarily southeast and central United States. Position Description The
Operations Lead
will be responsible for overseeing the customer service and permitting team, ensuring efficient administrative management of construction projects under the R-3 Project of the Puerto Rico Department of Housing. This role requires strong leadership and organizational skills, along with construction management experience to coordinate processes and maintain compliance with program requirements. The Operations Lead serves as a key liaison between internal teams, subcontractors, homeowners, and regulatory agencies to streamline operations and support project success. Job Responsibilities Manage and oversee the customer service team and permitting team, ensuring timely responses to inquiries and requests from homeowners, subcontractors, and regulatory bodies. Maintain familiarity with CDBG ‐ DR requirements relative to homeowner participation and construction work in the homeowner assistance program. Develop an effective Standard Operating Procedure (SOP) guide for customer service to provide clear direction and keep homeowners updated on the ongoing reconstruction or repair activities of their home. Ensure project’s documentation and file uploads into the program’s databases, including correspondence and phone calls records, are complete and up to date by monitoring and supervising the customer service daily activities. Ensure accurate and efficient processing of permits, documentation, and compliance requirements related to project execution. Participate in team meetings to discuss project status, technical issues, and coordination needs with other departments. Manage Quickbase and Canopy platforms for project tracking and reporting. Provide reports and periodic status updates to the Senior Staff members on the progress of pre-construction and post-construction cases. Provide information and documentation requested by the Program Manager (PM), HORNE, and/or the Department of Housing (DOH). Any other function required to support the R3 program. Job Qualifications Minimum ten (10) years of experience in general construction management, operations or project administration. A bachelor’s degree from an accredited institution in business administration, engineering, or related field. Strong knowledge of
CDBG-DR programs
and permitting processes within construction projects. Advanced level technical skills with Microsoft Office tools, Word, PowerPoint, Excel, and Outlook required. Excellent communication skills and strong business acumen. Ability to work in a fast-paced and constant changing environment. Strong multitasking skills with the ability to prioritize tasks. Strong verbal as well as written communication skills. Fully bilingual, English and Spanish. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at Phone: (803) 773-8005 Email: tcghr@thompsonconstructiongroup.com
Equal Opportunity Employer, including disabled and veterans.
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Thompson Construction Group, Inc.
has grown from a small, local company into one of the largest privately held companies based in South Carolina. Our diverse services portfolio includes capital projects, power services, maintenance services, disaster recovery, hydro consulting and commercial construction. We believe in investing in our employees to help them reach their professional goals, as well as their personal goals. Thompson promotes a work environment that fosters learning, leadership, and development along with a safety culture that never waivers. Thompson is headquartered in Sumter, South Carolina with offices spanning the United States, primarily southeast and central United States. Position Description The
Operations Lead
will be responsible for overseeing the customer service and permitting team, ensuring efficient administrative management of construction projects under the R-3 Project of the Puerto Rico Department of Housing. This role requires strong leadership and organizational skills, along with construction management experience to coordinate processes and maintain compliance with program requirements. The Operations Lead serves as a key liaison between internal teams, subcontractors, homeowners, and regulatory agencies to streamline operations and support project success. Job Responsibilities Manage and oversee the customer service team and permitting team, ensuring timely responses to inquiries and requests from homeowners, subcontractors, and regulatory bodies. Maintain familiarity with CDBG ‐ DR requirements relative to homeowner participation and construction work in the homeowner assistance program. Develop an effective Standard Operating Procedure (SOP) guide for customer service to provide clear direction and keep homeowners updated on the ongoing reconstruction or repair activities of their home. Ensure project’s documentation and file uploads into the program’s databases, including correspondence and phone calls records, are complete and up to date by monitoring and supervising the customer service daily activities. Ensure accurate and efficient processing of permits, documentation, and compliance requirements related to project execution. Participate in team meetings to discuss project status, technical issues, and coordination needs with other departments. Manage Quickbase and Canopy platforms for project tracking and reporting. Provide reports and periodic status updates to the Senior Staff members on the progress of pre-construction and post-construction cases. Provide information and documentation requested by the Program Manager (PM), HORNE, and/or the Department of Housing (DOH). Any other function required to support the R3 program. Job Qualifications Minimum ten (10) years of experience in general construction management, operations or project administration. A bachelor’s degree from an accredited institution in business administration, engineering, or related field. Strong knowledge of
CDBG-DR programs
and permitting processes within construction projects. Advanced level technical skills with Microsoft Office tools, Word, PowerPoint, Excel, and Outlook required. Excellent communication skills and strong business acumen. Ability to work in a fast-paced and constant changing environment. Strong multitasking skills with the ability to prioritize tasks. Strong verbal as well as written communication skills. Fully bilingual, English and Spanish. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at Phone: (803) 773-8005 Email: tcghr@thompsonconstructiongroup.com
Equal Opportunity Employer, including disabled and veterans.
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