ResultsCX
Bilingual Customer Service Healthcare Representative - Statewide in New Mexico
ResultsCX, Albuquerque, New Mexico, United States, 87101
Bilingual Customer Service Healthcare Representative - Statewide
Location: Albuquerque, NM. Pay: $15.00-$17.00 per hour. Position open: 4 months ago.
Responsibilities Our New Mexico Healthcare agents help ResultsCX customers with a wide range of healthcare related inquiries. Calls will include, but are not limited to, detailed reviews and change requests on member insurance plans, healthcare screening or appointment scheduling, assisting members with finding a primary care physician in their network, and more. We handle both inbound calls and outbound campaigns to inform our customers about changes that may affect them.
Qualifications
High school diploma or GED required.
Fluent in both English and Spanish.
Typing speed of 25 words per minute.
Intermediate/advanced technical proficiency required (toggle between multiple systems).
Open availability between 7am-2am EST 7 days a week.
Pay rates vary by program fit during selection consideration.
Remote Work Requirements
Reside in New Mexico.
PC or laptop running Windows 10 (no Mac, Chromebook, tablet, or smartphone).
High speed internet – minimum download 10 Mbps, upload 6 Mbps.
Connect directly to ISP modem via Ethernet cable (WiFi not acceptable).
Two dedicated computer monitors minimum 13 inches or larger.
VoIP USB headset with microphone and webcam for training.
Dedicated workspace in your home that is free of background noise and distractions.
Additional equipment specifications will be tested during the interview process.
About the Company ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform.
EEO Statement Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
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Responsibilities Our New Mexico Healthcare agents help ResultsCX customers with a wide range of healthcare related inquiries. Calls will include, but are not limited to, detailed reviews and change requests on member insurance plans, healthcare screening or appointment scheduling, assisting members with finding a primary care physician in their network, and more. We handle both inbound calls and outbound campaigns to inform our customers about changes that may affect them.
Qualifications
High school diploma or GED required.
Fluent in both English and Spanish.
Typing speed of 25 words per minute.
Intermediate/advanced technical proficiency required (toggle between multiple systems).
Open availability between 7am-2am EST 7 days a week.
Pay rates vary by program fit during selection consideration.
Remote Work Requirements
Reside in New Mexico.
PC or laptop running Windows 10 (no Mac, Chromebook, tablet, or smartphone).
High speed internet – minimum download 10 Mbps, upload 6 Mbps.
Connect directly to ISP modem via Ethernet cable (WiFi not acceptable).
Two dedicated computer monitors minimum 13 inches or larger.
VoIP USB headset with microphone and webcam for training.
Dedicated workspace in your home that is free of background noise and distractions.
Additional equipment specifications will be tested during the interview process.
About the Company ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform.
EEO Statement Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
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