Heartland Dental
Dental Office Front Desk Representative
Heartland Dental, Apple Valley, Minnesota, United States
Business Assistant
– Dental Office Front Desk Representative Metro Dentalcare in Apple Valley, MN is seeking a front desk representative to join our team.
Why Metro Dentalcare? Heartland Dental believes in providing exceptional lifetime care and hires team members who support our business and clinical needs while fostering a strong team‑building culture.
About the Role As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Hard‑working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities we serve.
Responsibilities
Greet and welcome patients as they enter the office to create a great first impression of our team
Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
Utilize Dentrix for patient scheduling and records
Schedule and confirm appointments for multiple providers in the office
File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
Post insurance and patient payments and process accounts receivables
Review treatment plan fees and payment options with patients
Partner with providers and team to implement Heartland Dental systems to optimize office potential
What You’ll Gain
Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
Front‑loaded education and training, providing you the opportunity to grow to your full potential
Opportunity to be part of a secure company with 20+ years of industry‑leading experience that offers a stable career with unlimited growth potential
Access to on‑demand Daily Pay
Schedule
Monday: 10:30 a.m. – 6:00 p.m.
Tuesday: 9:30 a.m. – 5:30 p.m.
Wednesday: 6:30 a.m. – 3:30 p.m.
Thursday: 9:00 a.m. – 5:00 p.m.
Friday: 7:30 a.m. – 12:00 p.m.
Minimum Qualifications
Experience working in a fast‑paced and customer‑centric environment
Excellent communication and organizational skills
Regular HIPAA training required; must protect PHI and maintain data safeguards
High school diploma or equivalent
Preferred Experience
1+ years of experience in a dental or medical setting
1+ years of experience with insurance billing and accounts receivable
Experience with Dentrix or other dental software
Physical Requirements
Ability to perform essential duties with or without reasonable accommodation
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Availability to attend virtual or in‑person training sessions periodically throughout the year
TB test required for all new hires in dental office positions (unless exempt by state)
About Metro Dentalcare Metro Dentalcare Apple Valley Florence is a unique community‑focused office that serves the patients and needs of our area.
About Heartland Dental Heartland Dental is the nation's largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each supported office is unique to its community and serves the patients it serves.
Heartland Dental is committed to delivering the highest quality dental care and experiences to the communities we serve.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
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– Dental Office Front Desk Representative Metro Dentalcare in Apple Valley, MN is seeking a front desk representative to join our team.
Why Metro Dentalcare? Heartland Dental believes in providing exceptional lifetime care and hires team members who support our business and clinical needs while fostering a strong team‑building culture.
About the Role As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Hard‑working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities we serve.
Responsibilities
Greet and welcome patients as they enter the office to create a great first impression of our team
Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
Utilize Dentrix for patient scheduling and records
Schedule and confirm appointments for multiple providers in the office
File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
Post insurance and patient payments and process accounts receivables
Review treatment plan fees and payment options with patients
Partner with providers and team to implement Heartland Dental systems to optimize office potential
What You’ll Gain
Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
Front‑loaded education and training, providing you the opportunity to grow to your full potential
Opportunity to be part of a secure company with 20+ years of industry‑leading experience that offers a stable career with unlimited growth potential
Access to on‑demand Daily Pay
Schedule
Monday: 10:30 a.m. – 6:00 p.m.
Tuesday: 9:30 a.m. – 5:30 p.m.
Wednesday: 6:30 a.m. – 3:30 p.m.
Thursday: 9:00 a.m. – 5:00 p.m.
Friday: 7:30 a.m. – 12:00 p.m.
Minimum Qualifications
Experience working in a fast‑paced and customer‑centric environment
Excellent communication and organizational skills
Regular HIPAA training required; must protect PHI and maintain data safeguards
High school diploma or equivalent
Preferred Experience
1+ years of experience in a dental or medical setting
1+ years of experience with insurance billing and accounts receivable
Experience with Dentrix or other dental software
Physical Requirements
Ability to perform essential duties with or without reasonable accommodation
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Availability to attend virtual or in‑person training sessions periodically throughout the year
TB test required for all new hires in dental office positions (unless exempt by state)
About Metro Dentalcare Metro Dentalcare Apple Valley Florence is a unique community‑focused office that serves the patients and needs of our area.
About Heartland Dental Heartland Dental is the nation's largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each supported office is unique to its community and serves the patients it serves.
Heartland Dental is committed to delivering the highest quality dental care and experiences to the communities we serve.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
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