DSV - Global Transport and Logistics
Freight Forwarder - Air Import
DSV - Global Transport and Logistics, Sulphur Springs, Michigan, United States
Overview
Freight Forwarder - Air Import at
DSV - Global Transport and Logistics .
Location: USA - Van Buren Township, 40 West Main Street. Division: Air & Sea. Time Type: Full Time.
Summary The primary duty of a Freight Forwarder is to review and process shipment transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service. Serves as the primary contact for all parties concerning assigned account contracts. Performs all duties correctly, cost-efficiently, and according to Company standards using the regular exercise of discretion and independent judgment.
Duties And Responsibilities
Promote positive relationships by ensuring excellent, timely, and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team. Establish detailed profiles and procedures that properly represent import and export processes.
Receive, review, and process high-volume and/or complex import and export transactions for clients, including booking, billing, classifications, processing data through the Company’s system, and obtaining consular releases as well as other government agency releases as appropriate
Check shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
Process bills of lading and provide clear instructions to the team for handling each shipment.
Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the applicable government agencies, Code of Federal Regulations.
Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments.
Review and monitor all Shipper Export Declaration rejections, requests for information from clients and any government agency as well as other correspondence.
Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to clients, co-workers, and third parties in a clear, concise, and timely manner.
Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within the assigned scope of responsibility.
Identify, investigate, and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards. Alert clients to special areas of concern or potential problems in the shipping process.
Educational Background / Work Experience
Three years of experience in a role involving extensive client contact required.
Familiarity with domestic and international geography including countries and major cities.
Extreme attention to detail, including the ability to predict and circumvent issues before they occur and take the proper corrective action.
Ability to be highly productive while keeping cool under pressure.
Excellent communication skills, both written and verbal.
Skills & Competencies
Mathematical Skills: Excellent math skills, including calculating freight measurements and converting to international units.
Other Skills: Familiarity with domestic and international geography; extreme attention to detail; ability to stay productive under pressure; excellent written and verbal communication.
Preferred Qualifications
Freight Forwarding experience preferred.
Prior use of CargoWise One is a definite plus.
Language Skills
English (reading, writing, and verbal)
Computer Literacy
Computer skills, including frequent prior use of MS Outlook, Excel, and Word
Physical And/or Mental Requirements / Working Conditions While performing the duties of this job, the employee uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch; talk or hear. The employee uses computer and telephone equipment. Vision requirements include close and distance vision.
Compensation For this position, the expected base pay is:
$21.50
-
$29.25
per hour. Actual base compensation will be determined based on factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.
Company & Compliance Notes DSV does not accept unsolicited agency resumes. DSV is an equal employment opportunity employer. If you require special assistance or accommodation, contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
FRAUD ALERT: DSV will never request a chat interview or solicit funds from applicants. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
Seniority level Mid-Senior level
Employment type Full-time
Job function General Business, Supply Chain, and Other
Industries Transportation, Logistics, Supply Chain and Storage
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DSV - Global Transport and Logistics .
Location: USA - Van Buren Township, 40 West Main Street. Division: Air & Sea. Time Type: Full Time.
Summary The primary duty of a Freight Forwarder is to review and process shipment transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service. Serves as the primary contact for all parties concerning assigned account contracts. Performs all duties correctly, cost-efficiently, and according to Company standards using the regular exercise of discretion and independent judgment.
Duties And Responsibilities
Promote positive relationships by ensuring excellent, timely, and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team. Establish detailed profiles and procedures that properly represent import and export processes.
Receive, review, and process high-volume and/or complex import and export transactions for clients, including booking, billing, classifications, processing data through the Company’s system, and obtaining consular releases as well as other government agency releases as appropriate
Check shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
Process bills of lading and provide clear instructions to the team for handling each shipment.
Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the applicable government agencies, Code of Federal Regulations.
Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments.
Review and monitor all Shipper Export Declaration rejections, requests for information from clients and any government agency as well as other correspondence.
Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to clients, co-workers, and third parties in a clear, concise, and timely manner.
Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within the assigned scope of responsibility.
Identify, investigate, and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards. Alert clients to special areas of concern or potential problems in the shipping process.
Educational Background / Work Experience
Three years of experience in a role involving extensive client contact required.
Familiarity with domestic and international geography including countries and major cities.
Extreme attention to detail, including the ability to predict and circumvent issues before they occur and take the proper corrective action.
Ability to be highly productive while keeping cool under pressure.
Excellent communication skills, both written and verbal.
Skills & Competencies
Mathematical Skills: Excellent math skills, including calculating freight measurements and converting to international units.
Other Skills: Familiarity with domestic and international geography; extreme attention to detail; ability to stay productive under pressure; excellent written and verbal communication.
Preferred Qualifications
Freight Forwarding experience preferred.
Prior use of CargoWise One is a definite plus.
Language Skills
English (reading, writing, and verbal)
Computer Literacy
Computer skills, including frequent prior use of MS Outlook, Excel, and Word
Physical And/or Mental Requirements / Working Conditions While performing the duties of this job, the employee uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch; talk or hear. The employee uses computer and telephone equipment. Vision requirements include close and distance vision.
Compensation For this position, the expected base pay is:
$21.50
-
$29.25
per hour. Actual base compensation will be determined based on factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.
Company & Compliance Notes DSV does not accept unsolicited agency resumes. DSV is an equal employment opportunity employer. If you require special assistance or accommodation, contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
FRAUD ALERT: DSV will never request a chat interview or solicit funds from applicants. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
Seniority level Mid-Senior level
Employment type Full-time
Job function General Business, Supply Chain, and Other
Industries Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr