Prospera Hospitality
Front Office Manager Crowne Plaza Pittsburgh South Pittsburgh, PA
Prospera Hospitality, Sewickley, Pennsylvania, United States
The
Crowne Plaza Pittsburgh South
is looking for a
Front Office Manager
to help our team provide excellent service to our guests.
Who we are The Crowne Plaza is the South Hills’ only Full-Service hotel, featuring multiple ballrooms and meeting rooms, along with a restaurant. The hotel is managed by Prospera Hospitality, a proud to be Pittsburgh based hotel management company with over 20 years of experience managing hotels, restaurants, and convention centers.
What You’ll Do
Manage all Front Office operations including guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, department management, policy and procedure implementation and enforcement.
Monitor and develop team member performance, scheduling, conducting counseling, and evaluations and delivering recognition rewards.
Assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Ensure compliance with Company/Brand standards.
Meet and greet guests and respond to guest inquiries, requests, and issues in a timely manner to resolve guest concerns.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies and knowledge of the local area and events.
Recruit, interview, and train new team members.
A successful candidate must be able to work and cover all shifts when necessary.
What You’ll Receive
This position will start in the $46,000-$51,000 pay range
Healthcare benefits are available, along with employer paid disability and life insurance.
Paid time off, including vacation, sick days, and holidays will be provided.
Crowne Plaza employees can participate in the IHG travel program, offering employee discounted rates at IHG company hotels around the world.
#J-18808-Ljbffr
Crowne Plaza Pittsburgh South
is looking for a
Front Office Manager
to help our team provide excellent service to our guests.
Who we are The Crowne Plaza is the South Hills’ only Full-Service hotel, featuring multiple ballrooms and meeting rooms, along with a restaurant. The hotel is managed by Prospera Hospitality, a proud to be Pittsburgh based hotel management company with over 20 years of experience managing hotels, restaurants, and convention centers.
What You’ll Do
Manage all Front Office operations including guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, department management, policy and procedure implementation and enforcement.
Monitor and develop team member performance, scheduling, conducting counseling, and evaluations and delivering recognition rewards.
Assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Ensure compliance with Company/Brand standards.
Meet and greet guests and respond to guest inquiries, requests, and issues in a timely manner to resolve guest concerns.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies and knowledge of the local area and events.
Recruit, interview, and train new team members.
A successful candidate must be able to work and cover all shifts when necessary.
What You’ll Receive
This position will start in the $46,000-$51,000 pay range
Healthcare benefits are available, along with employer paid disability and life insurance.
Paid time off, including vacation, sick days, and holidays will be provided.
Crowne Plaza employees can participate in the IHG travel program, offering employee discounted rates at IHG company hotels around the world.
#J-18808-Ljbffr