Wicker Park Logistics, Inc
Manager, Freight Brokerage Operations
Wicker Park Logistics, Inc, Bloomingdale, Illinois, United States, 60108
Wicker Park Logistics is a leading logistics company focusing on improving end-to-end collaboration and management solutions, while providing superior customer experience for our clients. What sets us apart from the other supply chain service providers is our human-centered approach that puts people first rather than profits. Wicker Park Logistics services are designed to meet the challenges of day-to-day supply chain operations and logistics in a scalable, adaptable and sustainable way.
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Freight Brokerage Manager
is responsible for overseeing the freight brokerage operations. This role involves managing carrier relationships, negotiating rates, ensuring compliance with regulations, and leading a team of freight brokers/logistics coordinators. The manager ensures smooth transportation of goods while maximizing profitability and customer satisfaction. Supervisory Responsibilities Oversee operations team to ensure proper workload is managed so team is working as a team and not overloading specific/individual team members Proactive and strategic process and people leadership for the planning and execution of all customer shipments Provide performance guidance and leadership to the transportation operations team Build, mentor and lead a high-performing transportation and logistics team, fostering a culture of accountability and continuous improvement Promote a collaborative work environment and champion diversity, equity, and inclusion initiatives within the team Lead large, complex transportation planning, monitoring internal and external events, ensuring satisfactory performance and profitability and supervising day-to-day operations and employees Duties/Responsibilities Operational Management:
Oversee daily freight brokerage operations, including load booking, carrier assignments, on-time deliveries, rate discrepancies, and any back office issues Carrier Relations:
Establish and maintain strong relationships with carriers to secure competitive rates and ensure service reliability Customer Service:
Work with shippers to understand their transportation needs, offer solutions, and resolve issues efficiently Rate Negotiation:
Negotiate pricing and contracts with carriers and customers to maintain profitability while ensuring competitive market rates Compliance & Documentation:
Ensure all brokerage activities comply with federal and state transportation regulations (FMCSA, DOT) and maintain accurate records Team Leadership:
Supervise and mentor freight brokers, dispatchers, and sales teams fostering a high-performance culture Technology & Reporting:
Utilize transportation management systems (TMS) to track shipments, analyze performance, and improve operational efficiency Continuous Improvement:
Implement lean practices and automation to improve supply chain efficiency and accuracy Standard Operating Procedures:
Document SOPs for all top tiered customers and ensure updates are completed as needed to aid in training and ongoing performance improvement Business Reviews:
Create documentation to support customer and carrier business reviews and articulate metrics and performance improvement, along with best-in-class processes and technology utilization Conduct:
Exercise responsible and ethical decision-making regarding company funds, resources and conduct, and adhere to Wicker Park Logistics’ Code of Conduct and related policies and procedures Leadership & Mentoring:
Work closely with operations staff to identify, hire, train, develop and grow key employees and resources, and ensure successful customer deliverables Qualifications & Skills 5+ years of proven experience in freight brokerage, logistics, or transportation management Strong knowledge of freight market trends, carrier networks, and regulatory requirements Ability to manage multiple tasks in a fast-paced environment In-depth knowledge of transportation networks, logistics best practices, and carrier management Strong financial acumen with the ability to manage budgets, negotiate contracts, and drive cost reductions Proficiency in transportation management software (TMS) and Microsoft Office Experience operating and managing freight in all modes of transportation, including international Excellent negotiation, problem-solving, and leadership skills Strong communication skills to interact with carriers, clients, and internal teams Thrives in a fast-paced environment Proven experience managing/prioritizing own work assignments, and meeting deadlines Ability to quickly assess client situations and escalate to executive management as needed Required Skills/Abilities Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Proficient with Microsoft Office Suite (Word, Excel, Teams, SharePoint, etc.) Wicker Park Logistics provides a robust benefits package, including: Health savings account Voluntary supplemental life insurance Pre-tax and Roth 401(k) with company match Paid vacation, sick and bereavement leave Paid holidays Career development and growth opportunities Job Type: Full-time (W-2 Role) Experience: Brokerage or Transportation related: 5 years (Required) Education: Bachelor's degree in supply chain management, logistics, business administration, or a related field (Preferred)
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Freight Brokerage Manager
is responsible for overseeing the freight brokerage operations. This role involves managing carrier relationships, negotiating rates, ensuring compliance with regulations, and leading a team of freight brokers/logistics coordinators. The manager ensures smooth transportation of goods while maximizing profitability and customer satisfaction. Supervisory Responsibilities Oversee operations team to ensure proper workload is managed so team is working as a team and not overloading specific/individual team members Proactive and strategic process and people leadership for the planning and execution of all customer shipments Provide performance guidance and leadership to the transportation operations team Build, mentor and lead a high-performing transportation and logistics team, fostering a culture of accountability and continuous improvement Promote a collaborative work environment and champion diversity, equity, and inclusion initiatives within the team Lead large, complex transportation planning, monitoring internal and external events, ensuring satisfactory performance and profitability and supervising day-to-day operations and employees Duties/Responsibilities Operational Management:
Oversee daily freight brokerage operations, including load booking, carrier assignments, on-time deliveries, rate discrepancies, and any back office issues Carrier Relations:
Establish and maintain strong relationships with carriers to secure competitive rates and ensure service reliability Customer Service:
Work with shippers to understand their transportation needs, offer solutions, and resolve issues efficiently Rate Negotiation:
Negotiate pricing and contracts with carriers and customers to maintain profitability while ensuring competitive market rates Compliance & Documentation:
Ensure all brokerage activities comply with federal and state transportation regulations (FMCSA, DOT) and maintain accurate records Team Leadership:
Supervise and mentor freight brokers, dispatchers, and sales teams fostering a high-performance culture Technology & Reporting:
Utilize transportation management systems (TMS) to track shipments, analyze performance, and improve operational efficiency Continuous Improvement:
Implement lean practices and automation to improve supply chain efficiency and accuracy Standard Operating Procedures:
Document SOPs for all top tiered customers and ensure updates are completed as needed to aid in training and ongoing performance improvement Business Reviews:
Create documentation to support customer and carrier business reviews and articulate metrics and performance improvement, along with best-in-class processes and technology utilization Conduct:
Exercise responsible and ethical decision-making regarding company funds, resources and conduct, and adhere to Wicker Park Logistics’ Code of Conduct and related policies and procedures Leadership & Mentoring:
Work closely with operations staff to identify, hire, train, develop and grow key employees and resources, and ensure successful customer deliverables Qualifications & Skills 5+ years of proven experience in freight brokerage, logistics, or transportation management Strong knowledge of freight market trends, carrier networks, and regulatory requirements Ability to manage multiple tasks in a fast-paced environment In-depth knowledge of transportation networks, logistics best practices, and carrier management Strong financial acumen with the ability to manage budgets, negotiate contracts, and drive cost reductions Proficiency in transportation management software (TMS) and Microsoft Office Experience operating and managing freight in all modes of transportation, including international Excellent negotiation, problem-solving, and leadership skills Strong communication skills to interact with carriers, clients, and internal teams Thrives in a fast-paced environment Proven experience managing/prioritizing own work assignments, and meeting deadlines Ability to quickly assess client situations and escalate to executive management as needed Required Skills/Abilities Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Proficient with Microsoft Office Suite (Word, Excel, Teams, SharePoint, etc.) Wicker Park Logistics provides a robust benefits package, including: Health savings account Voluntary supplemental life insurance Pre-tax and Roth 401(k) with company match Paid vacation, sick and bereavement leave Paid holidays Career development and growth opportunities Job Type: Full-time (W-2 Role) Experience: Brokerage or Transportation related: 5 years (Required) Education: Bachelor's degree in supply chain management, logistics, business administration, or a related field (Preferred)
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