Spencer Building Maintenance- Account Manager Spencer Building Maintenance- Acco

Spencer Building Maintenance- Account Manager Address Sacramento, CA, USA Compensation $60,000.00 - $90,000.00/year Job Description Purpose: Current account retention and new client sales Reporting / Working Relationships: CEO Vice President of Account Management Customers Business Manager Director of Operations, and Safety Manager Operations Management and Supervisors Human Resource Manager Payroll Administrator Authority: AM receives their authority from the Vice President of Account Management and the CEO. Responsibility: AMs are responsible for all aspects of client accounts, including but not limited to, insuring quality of service by personal inspection, coordinating all services to maximize client satisfaction. resolving customer concerns, increasing revenue opportunities for the company in existing accounts, increasing sales by adding new customers, fiscally managing all accounts assigned to AM, and elevating the reputation of the company with clients, tenants of Spencer cleaning sites, and with Spencer employees. Manage prospect, customer and company relationships to have SBM viewed, and held, as a valued vendor. AM’s are to perform administrative functions necessary to insure proper implementation of action item tickets, work orders (recurring and 1-time/occasional), new account startups, and invoicing. AM’s are to maintain sales data in corporate systems, including prospect’s business card contact information, building data, sales and quotation correspondence. AM’s are to communicate clearly, completely, accurately, in written and verbal correspondence, with clients, and with Spencer staff. AMs are to assist administration with timely and accurate information concerning square footage changes, billing changes, payroll changes, collections, and service enhancements, alarm changes. AM’s are to escalate issues, as appropriate. (e.g. upset client, repeatedly missed/underperformed cleaning, planned building sales and acquisitions, janitorial bids, etc.) Goal: Retain all current accounts, and existing services, for every account under AM’s management. Ensure utility work, in existing accounts, of $15,000/month. Utility work may include carpet care, resilient floor care, interior/exterior window cleaning, pressure washing, TI/construction clean-up, tile/grout/stone restoration, or handyman services.) Generate $500,000 of contract janitorial sales (amortized) within first year. – this would be $15,000 commission. I don’t think a new AM in the industry, just learning our systems, clients, and operations could generate $900k sales while keeping the existing base & our operations/administrative team happy. $900k sales w/b $27k commission – nice. Obtain client referrals and references. Standards and Measures: The AM’s duties and responsibilities are measured principally by the consistent, successful conclusion of his/her responsibilities, and his/her productive interactions with his/her Working Relationships. AM’s will be evaluated by customer survey’s 50%, CEO and VP, 25%, and remainder of Working Relationships (weighted average) 25%. Annually (every Nov/Dec?) or Quarterly? What happens with the results? --- what if a key Client rates them 25% and another rates them 100%, but across the board, they’re about 75%. Working Relationships give them a 0%, and you and I think they’re a 75%. Does that factor into them keeping their job, getting a demotion, pay increase? Or, is this intended around Bonuses? What if their trended performance is improving? Declining? I haven’t seen the Survey aspect of OrangeQC yet, but know it’s in their pipeline development. I’ll need some direction from you on what you want to put into each of the different surveys, and who’s input is needed for whom. Educations & Experience: AM’s must have High School Diploma, continued education in collegiate system and demonstrated skills in interacting with people. Why Join the Marsden Family? Spencer Building Maintenance, Marsden Holding Company, is a facility services provider with an unmatched reputation for operational excellence. We clean, sanitize, and service large and small businesses across the United States. Room to Grow Jobs are Classified as Essential Flexible Work Schedule AAP/EEO Statement Marsden Services and its affiliates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status regarding public assistance or any characteristic protected under federal, state, or local law. Start Your Application First Name Last Name Email Phone Number By checking this box, I agree to receive texts from Fountain sent on behalf of Marsden Services regarding my application process or retainment. Message & data rates may apply. Message frequency varies. Text HELP for more information or STOP to opt-out at any time. View our Privacy Policy and Terms of Services. By checking this box, I agree to receive calls regarding my application or retainment. This page is protected by Cloudflare Turnstile. 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