Integrated Resources, Inc.
Job Title
Operations Analyst
Job Location Norfolk VA 23509
Job Duration 12 Months (possibility of extension)
Top Required Skills
Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changes priority levels
Ability to work under pressure and make well thought out decisions
Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
Strong Customer service skills with prior experience in a long-term hands‑on operations analyst role supporting internal and external clients
Prior dispatch skills (911 operations centers, utilities operations centers, etc.)
Soft Skill Requirements
Strong communication skills both verbal and written
Ability to lead, collaborate, or work effectively in a variety of teams, including multi‑disciplinary teams
Project Overview Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non‑outage work for first responders, talk with customers to determine power issues they are having.
Preferred Years of Experience Nice to have hands on dispatch/operations center experience
Education Minimum High School Diploma/GED
Desired Candidate Experience Prior utilities operations center experience or 911 operations center experience as an operations analyst
Interview Process Onsite/In Person Interview
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Job Location Norfolk VA 23509
Job Duration 12 Months (possibility of extension)
Top Required Skills
Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changes priority levels
Ability to work under pressure and make well thought out decisions
Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
Strong Customer service skills with prior experience in a long-term hands‑on operations analyst role supporting internal and external clients
Prior dispatch skills (911 operations centers, utilities operations centers, etc.)
Soft Skill Requirements
Strong communication skills both verbal and written
Ability to lead, collaborate, or work effectively in a variety of teams, including multi‑disciplinary teams
Project Overview Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non‑outage work for first responders, talk with customers to determine power issues they are having.
Preferred Years of Experience Nice to have hands on dispatch/operations center experience
Education Minimum High School Diploma/GED
Desired Candidate Experience Prior utilities operations center experience or 911 operations center experience as an operations analyst
Interview Process Onsite/In Person Interview
#J-18808-Ljbffr