Apex Systems
Job Summary
Apex Systems is looking to hire an ONSITE Help Desk Analyst for one of our clients based out of Greensboro, NC. This assignment is anticipated to be a 12‑month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment. The role will have a first shift Monday‑Friday schedule.
Key Responsibilities
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Diagnose and troubleshoot technical issues related to products or services both remotely and in‑person.
Provide step‑by‑step guidance to customers to resolve their issues.
Escalate complex issues to higher‑level support or specialized departments as needed.
Document customer interactions and solutions in the help desk system.
Follow up with customers to ensure their issues are fully resolved.
Maintain up‑to‑date knowledge of company products, services, and policies.
Collaborate with team members to improve customer service processes and outcomes.
Qualifications
High school diploma or equivalent; additional technical certifications are a plus.
2+ years of proven experience in a customer service or technical support role.
Excellent communication and interpersonal skills.
Strong problem‑solving abilities and attention to detail.
Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
Proficiency in using help desk software and other relevant tools.
Flexibility to work various shifts, including evenings and weekends.
Bilingual in Spanish and English is required.
EEO Statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844‑463‑6178.
Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401(k) program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Other benefits include an HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and many other discounts. In terms of professional development, Apex hosts an on‑demand training program, provides access to certification prep, and offers a library of technical and leadership courses/books/seminars for those with 6+ months of tenure.
Contact Information Address: 4400 Cox Road, Suite 200, Glen Allen, Virginia 23060
Phone: 844‑463‑6178
Email: [email protected]
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Key Responsibilities
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Diagnose and troubleshoot technical issues related to products or services both remotely and in‑person.
Provide step‑by‑step guidance to customers to resolve their issues.
Escalate complex issues to higher‑level support or specialized departments as needed.
Document customer interactions and solutions in the help desk system.
Follow up with customers to ensure their issues are fully resolved.
Maintain up‑to‑date knowledge of company products, services, and policies.
Collaborate with team members to improve customer service processes and outcomes.
Qualifications
High school diploma or equivalent; additional technical certifications are a plus.
2+ years of proven experience in a customer service or technical support role.
Excellent communication and interpersonal skills.
Strong problem‑solving abilities and attention to detail.
Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
Proficiency in using help desk software and other relevant tools.
Flexibility to work various shifts, including evenings and weekends.
Bilingual in Spanish and English is required.
EEO Statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844‑463‑6178.
Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401(k) program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Other benefits include an HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and many other discounts. In terms of professional development, Apex hosts an on‑demand training program, provides access to certification prep, and offers a library of technical and leadership courses/books/seminars for those with 6+ months of tenure.
Contact Information Address: 4400 Cox Road, Suite 200, Glen Allen, Virginia 23060
Phone: 844‑463‑6178
Email: [email protected]
#J-18808-Ljbffr