City of Raleigh North Carolina
Box Office Coordinator
City of Raleigh North Carolina, Raleigh, North Carolina, United States, 27601
The Box Office Coordinator is devoted to providing direct customer service to the public by responding to inquiries, reservations, payments and event ticket sales logistics. This role provides specialized and technical customer service work and may serve as a lead worker to other staff. Work includes generating and maintaining a filing system for each scheduled event; maintaining financial transaction reports and personnel records; making daily revenue deposits; selling tickets; running opening and closing reports and assisting with ticket sales logistics including pricing, scaling, and VIP package development.
About You You’re the Ideal Candidate if You Have:
Proven experience in live events
Strong customer service
Interpersonal and problem‑solving skills
Microsoft Office and ticketing software proficiency
The ability to take ownership and responsibility during challenging situations
About Us The Raleigh Convention and Performing Arts Center (RCPAC) has an amazing team of people who operate four unique venues known as The Complex– the Raleigh Convention Center, Martin Marietta Center for the Performing Arts, Red Hat Amphitheater, and Coastal Credit Union Music Park at Walnut Creek. Our venues are a welcoming crossroads for visitors from near and far, a gathering place for community activities, a significant economic engine, and an important tool for building positive brand awareness for the City of Raleigh. The Raleigh Convention and Performing Arts Complex offers a competitive benefits package (view here Pay and Benefits | Raleighnc.gov) and the opportunity to be a part of a vibrant organization. Join us and make a difference in supporting Raleigh’s entertainment and cultural community.
Work Hours This position is expected to work Monday - Friday; 8:00 - 5:00 pm and is subject to change based on the events schedule and on‑site coverage needed to support events. This includes, but is not limited to early mornings, nights, weekends and holidays.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job‑related tasks other than those specifically presented in this description.
Responsibilities
Coordinates and monitors box office activities; provides technical and specialized support related to box office operations and procedures; performs ticket sales.
May serve as lead worker by assigning work and monitoring work completion.
Prepares and maintains a filing system for each scheduled event; organizes event and ticketing information.
Performs box office opening and closing procedures; prepares cash drawers; verifies daily revenue receipts and prepares bank deposits.
Assists in preparing and maintaining financial reports; prepares schedules; maintains personnel records.
Assists with event sales logistics including pricing, scaling, sales package development and marketing; provides ticketing information to partner and promotion companies.
The ability to work a flexible schedule, including evenings, weekends and holidays, as determined by venue events.
Education and Experience High School diploma or G.E.D. equivalency; 1 to 3 years' experience in ticketing systems or related field.
OR
Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.
Knowledge Of
Ticketing systems
Cash and credit card processing systems
Seating areas for all venues
Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
Skill In
Customer service
Conflict management
Team leadership
Ability To
Communicate effectively to resolve problems
Organize financial statements
Maintain confidentiality of financial information
ADA and Other Requirements Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.
Work Environment: Work is typically performed in an office or similar indoor environment.
Work Exposures: Work in this position does not require frequent environmental exposures. Employees may occasionally be exposed to individuals who are hostile or irate.
City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.
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About You You’re the Ideal Candidate if You Have:
Proven experience in live events
Strong customer service
Interpersonal and problem‑solving skills
Microsoft Office and ticketing software proficiency
The ability to take ownership and responsibility during challenging situations
About Us The Raleigh Convention and Performing Arts Center (RCPAC) has an amazing team of people who operate four unique venues known as The Complex– the Raleigh Convention Center, Martin Marietta Center for the Performing Arts, Red Hat Amphitheater, and Coastal Credit Union Music Park at Walnut Creek. Our venues are a welcoming crossroads for visitors from near and far, a gathering place for community activities, a significant economic engine, and an important tool for building positive brand awareness for the City of Raleigh. The Raleigh Convention and Performing Arts Complex offers a competitive benefits package (view here Pay and Benefits | Raleighnc.gov) and the opportunity to be a part of a vibrant organization. Join us and make a difference in supporting Raleigh’s entertainment and cultural community.
Work Hours This position is expected to work Monday - Friday; 8:00 - 5:00 pm and is subject to change based on the events schedule and on‑site coverage needed to support events. This includes, but is not limited to early mornings, nights, weekends and holidays.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job‑related tasks other than those specifically presented in this description.
Responsibilities
Coordinates and monitors box office activities; provides technical and specialized support related to box office operations and procedures; performs ticket sales.
May serve as lead worker by assigning work and monitoring work completion.
Prepares and maintains a filing system for each scheduled event; organizes event and ticketing information.
Performs box office opening and closing procedures; prepares cash drawers; verifies daily revenue receipts and prepares bank deposits.
Assists in preparing and maintaining financial reports; prepares schedules; maintains personnel records.
Assists with event sales logistics including pricing, scaling, sales package development and marketing; provides ticketing information to partner and promotion companies.
The ability to work a flexible schedule, including evenings, weekends and holidays, as determined by venue events.
Education and Experience High School diploma or G.E.D. equivalency; 1 to 3 years' experience in ticketing systems or related field.
OR
Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.
Knowledge Of
Ticketing systems
Cash and credit card processing systems
Seating areas for all venues
Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
Skill In
Customer service
Conflict management
Team leadership
Ability To
Communicate effectively to resolve problems
Organize financial statements
Maintain confidentiality of financial information
ADA and Other Requirements Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.
Work Environment: Work is typically performed in an office or similar indoor environment.
Work Exposures: Work in this position does not require frequent environmental exposures. Employees may occasionally be exposed to individuals who are hostile or irate.
City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.
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