Extremity Care
Order Management (Customer Service) Specialist
Extremity Care, Conshohocken, Pennsylvania, United States
Order Management (Customer Service) Specialist
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Order Management (Customer Service) Specialist
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Extremity Care Order Management (Customer Service) Specialist
1 day ago Be among the first 25 applicants Join to apply for the
Order Management (Customer Service) Specialist
role at
Extremity Care Get AI-powered advice on this job and more exclusive features. Purpose
The Order Management Specialist is responsible for facilitating the entire order processing cycle, ensuring efficient and timely shipment of orders, delivering exceptional customer service, and partnering with the shipping team to ensure accurate and prompt order fulfillment.
Responsibilities
Provide exceptional customer service by promptly handling all inquiries related to customer orders via phone and email. Manage daily shipping reports and conduct end-of-day audits to verify accurate submission of customer orders. Respond to customer inquiries, including rush orders and order revisions, ensuring same-day resolution via preferred communication channels. Collaborate with the sales team to resolve order and shipping issues, providing timely solutions to customers. Maintain professional relationships with customers, partners, and vendors. Provide order status and tracking updates to leadership and customers as requested. Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP/CGTP, other relevant regulations/standards, and internal organizational policies and standard operating procedures. Maintain acceptable attendance and punctuality for scheduled work hours and meetings. Ensure completion of assigned tasks and responsibilities within defined timeframes. Maintain flexibility to work outside of normal business hours during weekdays or weekends, as necessary, to meet operational needs and ensure business continuity. Perform other duties as assigned.
Skills
Strong interpersonal skills with the ability to handle high-pressure customer situations with professionalism. Proficient in Microsoft Office Suite or similar software, with the ability to quickly learn new systems. Strong attention to detail and ability to follow order management guidelines. Capability to work independently and collaboratively in a fast-paced environment. Familiarity with office equipment and the ability to adapt to dynamic changes. Excellent written and verbal communication. Highest level of ethics and integrity. Ability to lead and motivate the right behaviors.
Qualifications/Requirements
High school diploma or equivalent required. At least of 1-3 years of experience in customer service, order management, or related field Clearance of favorable background investigation required.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Referrals increase your chances of interviewing at Extremity Care by 2x Sign in to set job alerts for “Order Manager” roles.
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Join to apply for the
Order Management (Customer Service) Specialist
role at
Extremity Care Order Management (Customer Service) Specialist
1 day ago Be among the first 25 applicants Join to apply for the
Order Management (Customer Service) Specialist
role at
Extremity Care Get AI-powered advice on this job and more exclusive features. Purpose
The Order Management Specialist is responsible for facilitating the entire order processing cycle, ensuring efficient and timely shipment of orders, delivering exceptional customer service, and partnering with the shipping team to ensure accurate and prompt order fulfillment.
Responsibilities
Provide exceptional customer service by promptly handling all inquiries related to customer orders via phone and email. Manage daily shipping reports and conduct end-of-day audits to verify accurate submission of customer orders. Respond to customer inquiries, including rush orders and order revisions, ensuring same-day resolution via preferred communication channels. Collaborate with the sales team to resolve order and shipping issues, providing timely solutions to customers. Maintain professional relationships with customers, partners, and vendors. Provide order status and tracking updates to leadership and customers as requested. Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP/CGTP, other relevant regulations/standards, and internal organizational policies and standard operating procedures. Maintain acceptable attendance and punctuality for scheduled work hours and meetings. Ensure completion of assigned tasks and responsibilities within defined timeframes. Maintain flexibility to work outside of normal business hours during weekdays or weekends, as necessary, to meet operational needs and ensure business continuity. Perform other duties as assigned.
Skills
Strong interpersonal skills with the ability to handle high-pressure customer situations with professionalism. Proficient in Microsoft Office Suite or similar software, with the ability to quickly learn new systems. Strong attention to detail and ability to follow order management guidelines. Capability to work independently and collaboratively in a fast-paced environment. Familiarity with office equipment and the ability to adapt to dynamic changes. Excellent written and verbal communication. Highest level of ethics and integrity. Ability to lead and motivate the right behaviors.
Qualifications/Requirements
High school diploma or equivalent required. At least of 1-3 years of experience in customer service, order management, or related field Clearance of favorable background investigation required.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Referrals increase your chances of interviewing at Extremity Care by 2x Sign in to set job alerts for “Order Manager” roles.
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