Messiah College
Customer Service Specialist 2 - Non-Permanent - 3 Openings - *00519-25
Messiah College, Olympia, Washington, United States, 98502
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Customer Service Specialist 2 - Non-Permanent - 3 Openings - *00519-25
Classification- Customer Service Specialist 2 Job Status- Full-Time / Non-Permanent Number of Vacancies-
Three (3) Appointment Length- 12 months– February 17, 2025 – February 16, 2026 WDFW Program-
Financial Services Program – Licensing Division Duty Station-
Olympia, Washington – Thurston County Join our Licensing Division as a Customer Service Specialist 2 to provide critical support to our diverse stakeholders. As a front-line representative of the Agency, you’ll play a key role in assisting customers with recreational and commercial license sales, answering inquiries, and processing essential documents. Your work will directly support fishing, hunting, and wildlife viewing opportunities across Washington State. What to Expect- The
Customer Service Specialist 2
will: Manage Quality Customer Profiles: Utilize the Washington Interactive Licensing Database (WILD) system and associated applications to complete timely updates, corrections, and maintenance of quality customer profiles. Respond to Public and Agency Correspondence and Communications: Provide information about recreational sales and miscellaneous items orders, rules, regulations, refunds, or other general questions regarding use of recreational documents and licensing related activities. Complete and Processes Licensing Sales: Address customer inquiries related to recreational license sales and acquisition using processes, WDFW fishing and hunting pamphlets, and the WDFW website. Assist with Call Center Support and Development: Respond to general customer inquiries using the WDFW website, WDFW rules and regulations, fishing and hunting pamphlets, and associated processes. WORKING CONDITIONS: Work Setting, including hazards: Office setting. Schedule: Typically, Monday through Friday, 8:00 am to 5:00 pm. However, a varied schedule may be required, including working Saturday or Sunday, and over forty hours per week. Travel Requirements: May be required to attend trade shows, fair events, or a WDFW authorized dealer. QUALIFICATIONS: Required Qualifications: High School diploma or GED equivalent. AND Six (6) months of customer service experience, which includes providing assistance to clients/customers regarding inquiries, complaints, or problems. Preferred Qualifications: In addition to the required qualifications, our ideal applicant will possess some or all the following: Associate’s, Bachelor’s, or Master’s degree, or vocational certification. Your application should include the following: A completed online application showcasing how your qualifications align with the job requirements. A cover letter detailing your interest in the position, your relevant skills and experience, and why you are the ideal candidate. At least three professional references with current contact information. Diversity, Equity, and Inclusion Employer The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.
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Classification- Customer Service Specialist 2 Job Status- Full-Time / Non-Permanent Number of Vacancies-
Three (3) Appointment Length- 12 months– February 17, 2025 – February 16, 2026 WDFW Program-
Financial Services Program – Licensing Division Duty Station-
Olympia, Washington – Thurston County Join our Licensing Division as a Customer Service Specialist 2 to provide critical support to our diverse stakeholders. As a front-line representative of the Agency, you’ll play a key role in assisting customers with recreational and commercial license sales, answering inquiries, and processing essential documents. Your work will directly support fishing, hunting, and wildlife viewing opportunities across Washington State. What to Expect- The
Customer Service Specialist 2
will: Manage Quality Customer Profiles: Utilize the Washington Interactive Licensing Database (WILD) system and associated applications to complete timely updates, corrections, and maintenance of quality customer profiles. Respond to Public and Agency Correspondence and Communications: Provide information about recreational sales and miscellaneous items orders, rules, regulations, refunds, or other general questions regarding use of recreational documents and licensing related activities. Complete and Processes Licensing Sales: Address customer inquiries related to recreational license sales and acquisition using processes, WDFW fishing and hunting pamphlets, and the WDFW website. Assist with Call Center Support and Development: Respond to general customer inquiries using the WDFW website, WDFW rules and regulations, fishing and hunting pamphlets, and associated processes. WORKING CONDITIONS: Work Setting, including hazards: Office setting. Schedule: Typically, Monday through Friday, 8:00 am to 5:00 pm. However, a varied schedule may be required, including working Saturday or Sunday, and over forty hours per week. Travel Requirements: May be required to attend trade shows, fair events, or a WDFW authorized dealer. QUALIFICATIONS: Required Qualifications: High School diploma or GED equivalent. AND Six (6) months of customer service experience, which includes providing assistance to clients/customers regarding inquiries, complaints, or problems. Preferred Qualifications: In addition to the required qualifications, our ideal applicant will possess some or all the following: Associate’s, Bachelor’s, or Master’s degree, or vocational certification. Your application should include the following: A completed online application showcasing how your qualifications align with the job requirements. A cover letter detailing your interest in the position, your relevant skills and experience, and why you are the ideal candidate. At least three professional references with current contact information. Diversity, Equity, and Inclusion Employer The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.
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