Foundation Radiology Group
Overview
RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Patient Service Representative to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Service Representative, you will be responsible for executing the day-to-day activities of patient-facing service ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members and staff. This role provides optimal patient-centered services supporting the imaging center front office, medical records, technologists with patients through a rotation through front desk, medical records and technologist assistant roles.
This is a full-time position working Monday-Friday, 1:30pm-10:00pm. Essential Duties and Responsibilities
Note: percentages indicate relative emphasis. Front Desk: Serve as initial point of contact for patients and visitors, creating and providing positive Patient Service Experiences Timely registration of patient arrival by validating accurate demographic information and collection of out-of-pocket payments prior to services Inform patients about delays and wait times; follow up to ensure inquiries or complaints are resolved Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or manager Obtain and validate photo identifications and insurance cards, scan documents into the patient chart electronically, and categorize appropriately Provide Consent, Financial, and HIPAA related documents; explain to patients as necessary Proficient use of EHR software, hardware, and programs Scrutinize prescriptions and referrals for accuracy to ensure patients receive appropriate exams Coordinate with interdepartmental professionals to ensure patient satisfaction related to appointment scheduling and admission/encounter Verify and dispense oral contrast and preparation instructions for upcoming appointments Participate in medical office emergency routines when required; summon EMS and/or assist other staff as needed Manage outgoing and incoming faxes electronically and manually Maintain appropriate levels of administrative supplies (e.g., brochures, cards, sign-in sheets) Contact referring physician offices to verify information and obtain pending items necessary for the patient\'s exam Organize and prioritize tasks to meet deadlines while ensuring efficient patient flow Use professional phone and written etiquette when handling correspondence Maintain reception and patient waiting areas (cleanliness, sanitation, literature organization, and beverage supply) Align with the company mission and core values of RAYUS Adhere to company policies, procedures, operational objectives, and goals Maintain strict confidentiality of PHI in compliance with HIPAA regulations Medical Records
Ensure quality assurance health records by verifying their completeness, accuracy and proper entry into computer systems Serve as point of contact on Medical Records for patients and visitors, creating and providing positive Patient Services Experiences Retrieval and release of health information data/medical records in adherence and compliance with HIPAA and company policies and procedures Interact and work cooperatively with patients and team members of different diversities and ensure inclusion Work as a liaison between healthcare providers and offices in a timely manner Proficient use of EHR software, hardware, and programs Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow; take appropriate action with sound judgment Clear and friendly patient education of diagnostic examinations and delivering instructions in adherence to policy Professionally handle urgent cases pending communication from referring healthcare provider instructions after services have been rendered Proper use of phone and written etiquette when handling correspondence Align with the company mission and core values of RAYUS Adhere to company policies, procedures, operational objectives, and goals Maintain strict confidentiality of PHI in adherence to HIPAA regulations Maintain reception and waiting areas (cleanliness, sanitation, literature organization and refreshment supply) Technologist Support
Monitors all modality schedules Greets and escorts patients to changing room; briefly explains procedure Prep/changing room turnaround with proper sanitizing techniques Helps the technologist stay on time by having the next patient ready Ensures patient areas are stocked and organized Cleans and stocks patient prep room and patient restroom Stocks linen and manages laundry at the end of shift Checks with technologists, center supervisor, or center manager for additional duties as needed Other Duties and Qualifications
Qualifications Required: High School diploma, or equivalent One (1) year of applicable customer service experience Experience working in a healthcare setting Working knowledge of Microsoft Office Proficient with using computer systems and typing Preferred: Two (2) years\' customer service experience Experience using electronic medical record/health record (EMR/HER) computer systems Experience working in a Radiology/Diagnostic Imaging healthcare setting Knowledge of basic medical terminology Insurance knowledge Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers. #LI-SR1
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RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Patient Service Representative to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Service Representative, you will be responsible for executing the day-to-day activities of patient-facing service ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members and staff. This role provides optimal patient-centered services supporting the imaging center front office, medical records, technologists with patients through a rotation through front desk, medical records and technologist assistant roles.
This is a full-time position working Monday-Friday, 1:30pm-10:00pm. Essential Duties and Responsibilities
Note: percentages indicate relative emphasis. Front Desk: Serve as initial point of contact for patients and visitors, creating and providing positive Patient Service Experiences Timely registration of patient arrival by validating accurate demographic information and collection of out-of-pocket payments prior to services Inform patients about delays and wait times; follow up to ensure inquiries or complaints are resolved Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or manager Obtain and validate photo identifications and insurance cards, scan documents into the patient chart electronically, and categorize appropriately Provide Consent, Financial, and HIPAA related documents; explain to patients as necessary Proficient use of EHR software, hardware, and programs Scrutinize prescriptions and referrals for accuracy to ensure patients receive appropriate exams Coordinate with interdepartmental professionals to ensure patient satisfaction related to appointment scheduling and admission/encounter Verify and dispense oral contrast and preparation instructions for upcoming appointments Participate in medical office emergency routines when required; summon EMS and/or assist other staff as needed Manage outgoing and incoming faxes electronically and manually Maintain appropriate levels of administrative supplies (e.g., brochures, cards, sign-in sheets) Contact referring physician offices to verify information and obtain pending items necessary for the patient\'s exam Organize and prioritize tasks to meet deadlines while ensuring efficient patient flow Use professional phone and written etiquette when handling correspondence Maintain reception and patient waiting areas (cleanliness, sanitation, literature organization, and beverage supply) Align with the company mission and core values of RAYUS Adhere to company policies, procedures, operational objectives, and goals Maintain strict confidentiality of PHI in compliance with HIPAA regulations Medical Records
Ensure quality assurance health records by verifying their completeness, accuracy and proper entry into computer systems Serve as point of contact on Medical Records for patients and visitors, creating and providing positive Patient Services Experiences Retrieval and release of health information data/medical records in adherence and compliance with HIPAA and company policies and procedures Interact and work cooperatively with patients and team members of different diversities and ensure inclusion Work as a liaison between healthcare providers and offices in a timely manner Proficient use of EHR software, hardware, and programs Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow; take appropriate action with sound judgment Clear and friendly patient education of diagnostic examinations and delivering instructions in adherence to policy Professionally handle urgent cases pending communication from referring healthcare provider instructions after services have been rendered Proper use of phone and written etiquette when handling correspondence Align with the company mission and core values of RAYUS Adhere to company policies, procedures, operational objectives, and goals Maintain strict confidentiality of PHI in adherence to HIPAA regulations Maintain reception and waiting areas (cleanliness, sanitation, literature organization and refreshment supply) Technologist Support
Monitors all modality schedules Greets and escorts patients to changing room; briefly explains procedure Prep/changing room turnaround with proper sanitizing techniques Helps the technologist stay on time by having the next patient ready Ensures patient areas are stocked and organized Cleans and stocks patient prep room and patient restroom Stocks linen and manages laundry at the end of shift Checks with technologists, center supervisor, or center manager for additional duties as needed Other Duties and Qualifications
Qualifications Required: High School diploma, or equivalent One (1) year of applicable customer service experience Experience working in a healthcare setting Working knowledge of Microsoft Office Proficient with using computer systems and typing Preferred: Two (2) years\' customer service experience Experience using electronic medical record/health record (EMR/HER) computer systems Experience working in a Radiology/Diagnostic Imaging healthcare setting Knowledge of basic medical terminology Insurance knowledge Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers. #LI-SR1
#J-18808-Ljbffr