Athenastemwomen
TX: Customer Service Specialist - Resupply
Lubbock, TX, United States
Full time
Job Requisition ID #: JR_011241 ResMed has always applied the best of technology to improve people's lives. Our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital. We empower providers with vital insights to deliver the care people need, right when they need it. If you are an innovator who wants to make an impact, we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed! Working in a call center now? Tired of coming to an office? Brightree by ResMed is hiring motivated callers ready for a change and eager to work for a growing, innovative company with great pay and benefits. Our fully remote positions offer competitive pay, medical, dental, 401K, and an employee stock purchase plan. Equipment is also provided. We are looking for representatives to work remote in the San Antonio, TX area. Shifts we are currently offering:
Monday - Friday, 10:30am - 7:00pm CT or Tuesday - Saturday, 10:30am - 7:00pm CT. Let's talk about the team and you:
We are currently looking for full-time remote Customer Service Specialists in the Resupply space. The Customer Service Specialist will make and receive follow-up calls to and from medical equipment patients. Calls are patient follow-ups for solicitation of resupply of existing products. Candidates must have experience providing customer service via phone, strong attention to detail, and the ability to utilize multiple computer applications while providing best-in-class customer service. Let's talk about responsibilities: Initiates and receives calls to/from patients requiring resupply of sleep therapy products and collects information needed to complete an order. Provides patient education regarding usage of in-home equipment. Understands the unique requirements of patients and provides appropriate direction into a daily work list and documents results of calls. Completes sales orders with accuracy and speed. Let's talk about qualifications and experience: High school education required. Associates Degree and/or college coursework preferred. Two years of call center experience or equivalent. Prior remote experience highly preferred. Quiet work-at-home environment free of interruption and distraction. Must be a self-starter who can troubleshoot challenges on the fly. Must have high-speed internet wired via ethernet connection, no Wi-Fi, satellite, or hotspot. Strong communication skills on the telephone. Preferred experience working on a call center dialer. Ability to multi-task in a fast-paced environment.
#J-18808-Ljbffr
Full time
Job Requisition ID #: JR_011241 ResMed has always applied the best of technology to improve people's lives. Our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital. We empower providers with vital insights to deliver the care people need, right when they need it. If you are an innovator who wants to make an impact, we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed! Working in a call center now? Tired of coming to an office? Brightree by ResMed is hiring motivated callers ready for a change and eager to work for a growing, innovative company with great pay and benefits. Our fully remote positions offer competitive pay, medical, dental, 401K, and an employee stock purchase plan. Equipment is also provided. We are looking for representatives to work remote in the San Antonio, TX area. Shifts we are currently offering:
Monday - Friday, 10:30am - 7:00pm CT or Tuesday - Saturday, 10:30am - 7:00pm CT. Let's talk about the team and you:
We are currently looking for full-time remote Customer Service Specialists in the Resupply space. The Customer Service Specialist will make and receive follow-up calls to and from medical equipment patients. Calls are patient follow-ups for solicitation of resupply of existing products. Candidates must have experience providing customer service via phone, strong attention to detail, and the ability to utilize multiple computer applications while providing best-in-class customer service. Let's talk about responsibilities: Initiates and receives calls to/from patients requiring resupply of sleep therapy products and collects information needed to complete an order. Provides patient education regarding usage of in-home equipment. Understands the unique requirements of patients and provides appropriate direction into a daily work list and documents results of calls. Completes sales orders with accuracy and speed. Let's talk about qualifications and experience: High school education required. Associates Degree and/or college coursework preferred. Two years of call center experience or equivalent. Prior remote experience highly preferred. Quiet work-at-home environment free of interruption and distraction. Must be a self-starter who can troubleshoot challenges on the fly. Must have high-speed internet wired via ethernet connection, no Wi-Fi, satellite, or hotspot. Strong communication skills on the telephone. Preferred experience working on a call center dialer. Ability to multi-task in a fast-paced environment.
#J-18808-Ljbffr