Ben & Jerrys CT/RI/NJ
Overview
Ben & Jerry's Assistant Manager & Cake Specialist
Location: New Haven
Position Type: Full-Time
Scoop Up a Career That's Sweet & Creative!
We're looking for an enthusiastic, hands-on leader who's ready to help run the show while also taking our custom cake game to the next level. If you love people, ice cream, and a little frosting magicthis role is for you.
What You'll Do as Assistant Manager/Cake Specialist
Assisting in managing staff schedules and monitoring team performance
Delivering exceptional customer service and addressing inquiries, concerns, and feedback professionally and promptly
Helping to manage inventory levels and placing orders as needed
Supporting the development and implementation of strategies to boost sales and guest satisfaction
Assisting with the training, mentoring, and evaluation of staff to uphold performance and brand standards
Maintaining a clean, safe, and welcoming environment for both customers and employees
Providing operational support to meet financial goals, including budgeting and reporting
Design, build, and decorate custom Ben & Jerry's ice cream cakes with flair and precision
Manage cake orders: take customer requests, offer design suggestions, and ensure timely delivery/pick-up
Maintain cake inventory and prep stock cakes for display
Collaborate with the team to brainstorm fun seasonal designs and promotion
Ensure quality control, food safety, and cleanliness in cake production areas
Regularly support scoop shop operations (scooping, cleaning, customer service)
Who You Are
A natural leader with 1+ year of food service or retail experience (management experience a big plus!).
Skilled in customer service and team collaboration.
Creative, detail-oriented, and confident in cake decorating (basic piping skills preferred).
Able to multitask in a fast-paced, fun, and often messy environment.
Comfortable working nights, weekends, and holidays.
What4s in It for You
Competitive pay and perks
Leadership development & training
Employee discounts (and lots of free ice cream)
A workplace that celebrates individuality, community, and joy
Peace, Love & Ice Cream Starts With You.
Apply today and help us serve up smiles and unforgettable scoops—one cake and cone at a time.
#J-18808-Ljbffr
Location: New Haven
Position Type: Full-Time
Scoop Up a Career That's Sweet & Creative!
We're looking for an enthusiastic, hands-on leader who's ready to help run the show while also taking our custom cake game to the next level. If you love people, ice cream, and a little frosting magicthis role is for you.
What You'll Do as Assistant Manager/Cake Specialist
Assisting in managing staff schedules and monitoring team performance
Delivering exceptional customer service and addressing inquiries, concerns, and feedback professionally and promptly
Helping to manage inventory levels and placing orders as needed
Supporting the development and implementation of strategies to boost sales and guest satisfaction
Assisting with the training, mentoring, and evaluation of staff to uphold performance and brand standards
Maintaining a clean, safe, and welcoming environment for both customers and employees
Providing operational support to meet financial goals, including budgeting and reporting
Design, build, and decorate custom Ben & Jerry's ice cream cakes with flair and precision
Manage cake orders: take customer requests, offer design suggestions, and ensure timely delivery/pick-up
Maintain cake inventory and prep stock cakes for display
Collaborate with the team to brainstorm fun seasonal designs and promotion
Ensure quality control, food safety, and cleanliness in cake production areas
Regularly support scoop shop operations (scooping, cleaning, customer service)
Who You Are
A natural leader with 1+ year of food service or retail experience (management experience a big plus!).
Skilled in customer service and team collaboration.
Creative, detail-oriented, and confident in cake decorating (basic piping skills preferred).
Able to multitask in a fast-paced, fun, and often messy environment.
Comfortable working nights, weekends, and holidays.
What4s in It for You
Competitive pay and perks
Leadership development & training
Employee discounts (and lots of free ice cream)
A workplace that celebrates individuality, community, and joy
Peace, Love & Ice Cream Starts With You.
Apply today and help us serve up smiles and unforgettable scoops—one cake and cone at a time.
#J-18808-Ljbffr