Transcom
Technical and Customer Experience Advisor - Work From Home - US
Transcom, New York, New York, United States
Overview
Location: Work at Home
Job ID: 4951
Job Category: Technical Support Agent
Language Requirement: English
Description Do you love exploring the ways technology helps you do all your favorite things?
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance and work from the comfort of your home?
What’s in it for YOU!
$17.31 USD Starting Pay
Plus performance-based incentives each month, earning potential
Pay increases with continuous learning and advancement to new tiers of support
Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
Health Benefits for you and your family, including: medical, dental, vision
401(k) Investment options with employer match opportunities
Paid Vacation Time
Computer Equipment Provided
100% REMOTE - Work-at-Home, including training
Great Work/Life Balance while developing your career
Position as a Transcom employee (not an independent contractor)
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people
Join our Transcom Family as a Technical and Customer Experience Advisor!
You’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you’ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge.
Listen below to hear a sample of the types of calls you’ll handle when you join our amazing team!
Call Sample 1: https://dreambroker.com/channel/63uahzra/o30vts80
Call Sample 2: https://dreambroker.com/channel/63uahzra/3blz915a
Call Sample 3: https://dreambroker.com/channel/x6ojqbah/epzdpz7d
Call Sample 4: https://dreambroker.com/channel/ysuhmltn/h08g77lv
What we are looking for:
Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
Calmly provide conflict resolution and navigate frustrated customer situations with a service orientation
Work independently in a virtual environment from home
Adhere to a full-time schedule and handle high-volume inbound calls
Talk to customers wearing an approved headset during a full-time schedule
Requirements The following items are mandatory pre-employment requirements and/or skills to be successful in this role. The skills must be used daily for the full duration of your shift.
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts including evenings, weekends, and holidays
Able to work full-time hours with reliable attendance
Strong computer knowledge, including the ability to type at least 30 wpm
Excellent English written and verbal communication skills
Courteous and friendly with a high level of professionalism
Willingness to follow procedures and adhere to policies
Able to communicate information clearly and accurately
Able to multitask applications while talking to customers
Able to thrive in a fast-paced, time-pressured environment
Able to actively listen to customer needs and demonstrate empathy
Experience handling conflict with upset customers
Ability to sit, reach, communicate, type, read, multi-task, and concentrate for prolonged periods
Experience reviewing financial transactions and assisting customers with enrolling, canceling, or disputing charges (preferred)
Experience in a technical support role or troubleshooting technical issues (preferred)
Previous call center and/or work-from-home experience (preferred)
Location Requirements Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV. We have a site in Greenville, South Carolina and cannot accept remote applicants within 50 miles of the Greenville site.
Work at Home Requirements
Transcom provides a computer, monitor, and headset for this position with a built-in webcam for training and meetings.
You must have a secure, quiet, distraction-free work environment during your scheduled shift
Your home office must be a private room with a door
Your monitor should not face a window if the office is on the ground floor
Your home office must have a hardwired internet connection (DSL, Fiber, or Cable)
Dial-up, Wireless, Mobile Hotspot, or Satellite internet cannot be used
Minimum speeds: download 20 Mbps, upload 3 Mbps, ping
For assessments, you will need a home desktop or laptop computer that is hardwired via Ethernet
What Life at Transcom is like!
Transcom is a global customer experience specialist providing customer care, sales, technical support and credit management services through our network of contact centers and work-at-home agents. We are 30,000+ specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands.
We currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #8 on their Top 100 remote companies list for 2025.
At Transcom, we are committed to our clients and to each other. We value teamwork, support, and lifelong learning. You are included from day one, and there is no end to how far you can go together.
We are the voice of our clients. We are Transcom. We are passionate about people and look forward to meeting you!
#J-18808-Ljbffr
Job ID: 4951
Job Category: Technical Support Agent
Language Requirement: English
Description Do you love exploring the ways technology helps you do all your favorite things?
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance and work from the comfort of your home?
What’s in it for YOU!
$17.31 USD Starting Pay
Plus performance-based incentives each month, earning potential
Pay increases with continuous learning and advancement to new tiers of support
Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
Health Benefits for you and your family, including: medical, dental, vision
401(k) Investment options with employer match opportunities
Paid Vacation Time
Computer Equipment Provided
100% REMOTE - Work-at-Home, including training
Great Work/Life Balance while developing your career
Position as a Transcom employee (not an independent contractor)
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people
Join our Transcom Family as a Technical and Customer Experience Advisor!
You’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you’ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge.
Listen below to hear a sample of the types of calls you’ll handle when you join our amazing team!
Call Sample 1: https://dreambroker.com/channel/63uahzra/o30vts80
Call Sample 2: https://dreambroker.com/channel/63uahzra/3blz915a
Call Sample 3: https://dreambroker.com/channel/x6ojqbah/epzdpz7d
Call Sample 4: https://dreambroker.com/channel/ysuhmltn/h08g77lv
What we are looking for:
Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
Calmly provide conflict resolution and navigate frustrated customer situations with a service orientation
Work independently in a virtual environment from home
Adhere to a full-time schedule and handle high-volume inbound calls
Talk to customers wearing an approved headset during a full-time schedule
Requirements The following items are mandatory pre-employment requirements and/or skills to be successful in this role. The skills must be used daily for the full duration of your shift.
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts including evenings, weekends, and holidays
Able to work full-time hours with reliable attendance
Strong computer knowledge, including the ability to type at least 30 wpm
Excellent English written and verbal communication skills
Courteous and friendly with a high level of professionalism
Willingness to follow procedures and adhere to policies
Able to communicate information clearly and accurately
Able to multitask applications while talking to customers
Able to thrive in a fast-paced, time-pressured environment
Able to actively listen to customer needs and demonstrate empathy
Experience handling conflict with upset customers
Ability to sit, reach, communicate, type, read, multi-task, and concentrate for prolonged periods
Experience reviewing financial transactions and assisting customers with enrolling, canceling, or disputing charges (preferred)
Experience in a technical support role or troubleshooting technical issues (preferred)
Previous call center and/or work-from-home experience (preferred)
Location Requirements Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV. We have a site in Greenville, South Carolina and cannot accept remote applicants within 50 miles of the Greenville site.
Work at Home Requirements
Transcom provides a computer, monitor, and headset for this position with a built-in webcam for training and meetings.
You must have a secure, quiet, distraction-free work environment during your scheduled shift
Your home office must be a private room with a door
Your monitor should not face a window if the office is on the ground floor
Your home office must have a hardwired internet connection (DSL, Fiber, or Cable)
Dial-up, Wireless, Mobile Hotspot, or Satellite internet cannot be used
Minimum speeds: download 20 Mbps, upload 3 Mbps, ping
For assessments, you will need a home desktop or laptop computer that is hardwired via Ethernet
What Life at Transcom is like!
Transcom is a global customer experience specialist providing customer care, sales, technical support and credit management services through our network of contact centers and work-at-home agents. We are 30,000+ specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands.
We currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #8 on their Top 100 remote companies list for 2025.
At Transcom, we are committed to our clients and to each other. We value teamwork, support, and lifelong learning. You are included from day one, and there is no end to how far you can go together.
We are the voice of our clients. We are Transcom. We are passionate about people and look forward to meeting you!
#J-18808-Ljbffr