Euronet
Overview
Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide, offers a complete suite of ATM management services, from routine maintenance and monitoring to cash management and updates. Dolphin Debit is seeking a dedicated and customer-focused Client Services Specialist to join our team. As a Client Services Specialist, you will play a critical role in providing exceptional service to our clients and ensuring their satisfaction.
Responsibilities
Respond to client inquiries and concerns in a timely and professional manner.
Investigate and troubleshoot issues reported by clients.
Collaborate with internal teams to address and resolve client issues.
Build and maintain strong relationships with clients, understanding their needs and providing exceptional customer service.
Monitor client accounts for errors and ensure accurate billing and reporting.
Coordinate and oversee projects with clients, ensuring successful completion.
Qualifications
Proven experience in client services or customer support roles.
Strong interpersonal and communication skills.
Excellent problem-solving skills.
Highly organized with strong attention to detail.
Ability to work independently and collaboratively.
Prior experience in the financial services industry preferred.
Bachelor's degree in Business Management or related field preferred.
Proficiency in Microsoft Office Suite.
Benefits
401(k) Plan
Health/Dental/Vision Insurance
Employee Stock Purchase Plan
Company-paid Life Insurance
Company-paid disability insurance
Tuition Reimbursement
Paid Time Off
Paid Volunteer Days
Paid Holidays
Casual Office Attire
Plus many more employee perks & incentives!
We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Additional information
Seniority level: Entry level
Employment type: Full-time
Job function: Other
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Responsibilities
Respond to client inquiries and concerns in a timely and professional manner.
Investigate and troubleshoot issues reported by clients.
Collaborate with internal teams to address and resolve client issues.
Build and maintain strong relationships with clients, understanding their needs and providing exceptional customer service.
Monitor client accounts for errors and ensure accurate billing and reporting.
Coordinate and oversee projects with clients, ensuring successful completion.
Qualifications
Proven experience in client services or customer support roles.
Strong interpersonal and communication skills.
Excellent problem-solving skills.
Highly organized with strong attention to detail.
Ability to work independently and collaboratively.
Prior experience in the financial services industry preferred.
Bachelor's degree in Business Management or related field preferred.
Proficiency in Microsoft Office Suite.
Benefits
401(k) Plan
Health/Dental/Vision Insurance
Employee Stock Purchase Plan
Company-paid Life Insurance
Company-paid disability insurance
Tuition Reimbursement
Paid Time Off
Paid Volunteer Days
Paid Holidays
Casual Office Attire
Plus many more employee perks & incentives!
We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Additional information
Seniority level: Entry level
Employment type: Full-time
Job function: Other
#J-18808-Ljbffr