H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block
in Fort Campbell North, KY.
Our Company: At
H&R Block , we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.
At
H&R Block , we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
Responsibilities
Provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.
Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives; act as a knowledgeable resource on tax topics and products for associates.
Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
Serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved.
Lead daily activities to ensure all tax office work is completed on time, with attention to quality, priorities, and goals.
Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions.
Lead daily team meetings and communicate essential information to tax office associates; create schedules and ensure accurate timekeeping and overtime management.
Prepare tax returns, as required.
Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns.
Your Expertise
Prior experience in a customer service, supervisory/leadership role, or a similar position.
Experience supervising or managing people.
Successful completion of the
H&R Block Tax Knowledge Assessment
or
Income Tax Course
(if you will be preparing tax returns).
Annual completion of continuing education and ability to meet all IRS and applicable state requirements.
Computer proficiency with the ability to use MS Office.
Ability to work independently with minimal supervision.
Customer-centric mindset with being passionate, determined and resilient.
Ability to work a flexible schedule and adapt to business needs.
High school diploma or equivalent or higher.
Benefits
Wellbeing program, BetterYou, to help you build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Various discounts on everyday items and services.
Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
Check out all available benefits at blockbenefits.com.
The Community You Will Join At
H&R Block
we remain committed to building a connected culture — trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized on Best Companies lists and surrounded by colleagues who are committed to helping each other grow and support one another.
H&R Block
is an equal opportunity employer; we welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact,
H&R Block
is the place for you.
Notes: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Location: Fort Campbell North, KY
#J-18808-Ljbffr
Team Leader
role at
H&R Block
in Fort Campbell North, KY.
Our Company: At
H&R Block , we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.
At
H&R Block , we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
Responsibilities
Provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.
Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives; act as a knowledgeable resource on tax topics and products for associates.
Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
Serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved.
Lead daily activities to ensure all tax office work is completed on time, with attention to quality, priorities, and goals.
Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions.
Lead daily team meetings and communicate essential information to tax office associates; create schedules and ensure accurate timekeeping and overtime management.
Prepare tax returns, as required.
Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns.
Your Expertise
Prior experience in a customer service, supervisory/leadership role, or a similar position.
Experience supervising or managing people.
Successful completion of the
H&R Block Tax Knowledge Assessment
or
Income Tax Course
(if you will be preparing tax returns).
Annual completion of continuing education and ability to meet all IRS and applicable state requirements.
Computer proficiency with the ability to use MS Office.
Ability to work independently with minimal supervision.
Customer-centric mindset with being passionate, determined and resilient.
Ability to work a flexible schedule and adapt to business needs.
High school diploma or equivalent or higher.
Benefits
Wellbeing program, BetterYou, to help you build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Various discounts on everyday items and services.
Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
Check out all available benefits at blockbenefits.com.
The Community You Will Join At
H&R Block
we remain committed to building a connected culture — trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized on Best Companies lists and surrounded by colleagues who are committed to helping each other grow and support one another.
H&R Block
is an equal opportunity employer; we welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact,
H&R Block
is the place for you.
Notes: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Location: Fort Campbell North, KY
#J-18808-Ljbffr