Caesars Entertainment
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What You Will Do
Generate win/loss statements for customers
Generate deposit/withdrawal statements for customers
Update customer mobile account addresses/phone numbers/emails
Update documentation on file such as driver’s licenses
Processing KYC documentation
Perform account adjustments
Respond to support emails in a timely manner
Responsible for organization of documents to be scanned
Work in accordance with department policy and procedures to comply with gaming statutes and regulations
Other duties as required
Selfie Sign-Ups
Onfido Submissions
Ontario Reviews
Nevada Paper Applications
What You Will Need
1+ years Customer Support experience
1+ years of experience working in a fast-paced environment
1+ years of experience dealing with private/sensitive customer data
Ability to type 35 words per minute
Ability to multi-task
Work varied shifts, including nights, weekends, and holidays
Good working knowledge of Microsoft Office including Outlook, Word & Excel
Must be able to work independently with minimal supervision
Must be confident in one’s ability to assess situations and make informed decisions
Ability to work through high volume and stressful time periods
Good interpersonal communication skills
Strong problem-solving skills
Ability to handle a diverse range of activities and effectively prioritize responsibilities
Physical Requirements
Must be able to sit for extended periods of time
Must be able to lift, carry, pull or push 25lbs
Must be able to type for extended periods of time
Must be able to write for extended periods of time
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Sportsbook & Casino’s employment process, finalist candidates will be required to complete a background check upon offer acceptance. Many positions require timely gaming registration or licensing with the regulatory authority in one or multiple states to fulfil essential job responsibilities.
About Us At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it. Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.
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What You Will Do
Generate win/loss statements for customers
Generate deposit/withdrawal statements for customers
Update customer mobile account addresses/phone numbers/emails
Update documentation on file such as driver’s licenses
Processing KYC documentation
Perform account adjustments
Respond to support emails in a timely manner
Responsible for organization of documents to be scanned
Work in accordance with department policy and procedures to comply with gaming statutes and regulations
Other duties as required
Selfie Sign-Ups
Onfido Submissions
Ontario Reviews
Nevada Paper Applications
What You Will Need
1+ years Customer Support experience
1+ years of experience working in a fast-paced environment
1+ years of experience dealing with private/sensitive customer data
Ability to type 35 words per minute
Ability to multi-task
Work varied shifts, including nights, weekends, and holidays
Good working knowledge of Microsoft Office including Outlook, Word & Excel
Must be able to work independently with minimal supervision
Must be confident in one’s ability to assess situations and make informed decisions
Ability to work through high volume and stressful time periods
Good interpersonal communication skills
Strong problem-solving skills
Ability to handle a diverse range of activities and effectively prioritize responsibilities
Physical Requirements
Must be able to sit for extended periods of time
Must be able to lift, carry, pull or push 25lbs
Must be able to type for extended periods of time
Must be able to write for extended periods of time
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Sportsbook & Casino’s employment process, finalist candidates will be required to complete a background check upon offer acceptance. Many positions require timely gaming registration or licensing with the regulatory authority in one or multiple states to fulfil essential job responsibilities.
About Us At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it. Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.
#J-18808-Ljbffr